I dealt with some guy named Eric Lopez, he was completely rude, didnt even answer my questions, and had a attitude with me the whole time as I offered... cash for a vehicle, they didnt seem to care nor did they even try to work with me. Who ever is in charge of the online sale department if anyone is? This would not be a place I recomend to anyone to buy a car onlinr or in person. As a customer offing cash for a car that has been sitting for months this place was a joke. Or maybe just the guy sitting on the computer...
Dear customer we are truly sorry that you feel that way about your experience with our dealership. my name is Efren Hernandez bsmgr and we talked abou...t your issue and we agreed that the price on car was $2495 plus taxes and fees and that we could not discount this car any more since the car was listed $2000 below book value for quick sale I said you can still buy for that price and offer to help.
People were very polite. Everything went fast and smooth. .
Brad was extremely helpful (as was the rest of the staff) and did everything he could to ensure that I had a great car-buying experience.
They were rude and jerks to my family.. We drove an 1.5 to buy a car but once we got there they sold the car to someone else.. They didn't have the curiosity... to call us and tell us that the car was sold. All they care about is money and not their clients.. They are like sharks hunting for food. Never would I recommend anyone Bob Rohrman used cars place. It was just terrible!
This place was horrible! My family and I drove all the way to Illinois from Wisconsin hoping to buy a car but once we got there, our salesman Eddie Holman... sold the car to someone else! They didn't even have the Curiosity to call us! They were all rude and jerks! I couldn't believe it. Never would I buy a car there or even go there. Never would recommend it to anyone! Such a disappointment!!!
Customer had an appointment at 12 to see vehicle at that time cars was in stock.Customer did not show til 3:00 PM. Since we had reduced priced by hun...dreds there had been a lot of new interest in the vehicle. When they arrive another customer was in process of purchasing. So customer review was little extreme.If she would have been closer to the time she stated she was to arrive she would we have had time to purchase.
Good deal, happy with service. Staff was helpful .
Excellent salesman! Very nice. VERY KNOWLEDGEABLE.wE WERE VERY SATISFIED. vERY CLEAN FACILITIES.wE HAD A GOOD EXPERIENCE.
I purchased an Aurora from Rohr-Max a few Days after the purchase car wouldn't start, they (NEVER) helped me, I called and called and still they did nothing.... They told me that a tow company was going to pickup the vehicle and they never did they never even called me back, I asked for a loaner vehicle and they said no, that they didn't have any cars to loan while they have a few hundred cars on their lot. I had to put the car in the shop only to find out that this car needs over $5,000 in repairs. The engine leaked from every seal, in order to correct the problem engine had to be taken out. How on earth can these people sleep at night knowing these car are totally peaces of junk and passed on to consumers. I can backed everything that I have stated with documentation. I beg you, if you decide to buy from these people, take the car to a mechanic first before you purchase from these guys, they are fast talkers so don't let them push you around like I did or you'll be sorry you did.
I was looking to buy a used car from this dealer that i found online. I gave them a call about the vehicle on a Saturday. I spoke to a salesman ( I believe... his name is Ron) and he told me that the car was still available and I could come and take a look at it. He took down my information and told me he would give me a call on Monday. Monday comes, I didn't receive a call. I walk into the dealership that Wednesday, and the salesman who I spoke to tells me the car was sent to an auction on Tuesday. When i asked him why didn't he give me a call to inform me, he tells me "I wrote down the wrong number. Im sorry it was my first day and I was nervous." Then he proceeds to ask me if I was interested in any other Lexus vehicles, but then walks me over to an Acura. He didn't even know how to tell which brand of cars he had on his lot without looking at the tag. Meanwhile a random guy at the front desk is popping rubber bands at another salesman. I had to drive an hour to get to this dealership. This was by far THE WORST car buying experience I ever had. Do yourself a favor and don't waste your time paying this dealer a visit. You're better off taking public transportation
Great experience, everybody was very accomodating. I would recommend Rohr Max to friends and family.