Reviews
Our salesman, Ed was great.
Our salesman, Ed was great. Patient, funny and knowledgeable. Only showed us the cars we were interested in . We would definitely work with him again.
Our salesman, Ed was great.
Our salesman, Ed was great. Patient, funny and knowledgeable. Only showed us the cars we were interested in . We would definitely work with him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have been a customer with sales and service since 1972
I have been a customer with sales and service since 1972 and have always been treated like family and have never had an issue. I will always be their customer!
I have been a customer with sales and service since 1972
I have been a customer with sales and service since 1972 and have always been treated like family and have never had an issue. I will always be their customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyed Kelly and Rob Ash - Mr Ash did a nice job
Enjoyed Kelly and Rob Ash - Mr Ash did a nice job explaining the features of the carf Everyone was nice and low pressure. Requiring 25 words in this review is the worst part of the whole experience lol...
Enjoyed Kelly and Rob Ash - Mr Ash did a nice job
Enjoyed Kelly and Rob Ash - Mr Ash did a nice job explaining the features of the carf Everyone was nice and low pressure. Requiring 25 words in this review is the worst part of the whole experience lol...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Drove 400 miles to inspect and purchase this vehicle.
Drove 400 miles to inspect and purchase this vehicle. I am very disappointed in the staff and will never visit this dealer again.
Drove 400 miles to inspect and purchase this vehicle.
Drove 400 miles to inspect and purchase this vehicle. I am very disappointed in the staff and will never visit this dealer again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Stellar job by Mr Breese, Archie and Mr Power, as well as
Stellar job by Mr Breese, Archie and Mr Power, as well as the the shuttle driver. Overall experience was top notch. I've recently been discharged from a bankruptcy and everyone worked diligently and quickly to get me approved to for a vehicle of my choice and I am never been happier. I highly recommend this team to everyone.
Stellar job by Mr Breese, Archie and Mr Power, as well as
Stellar job by Mr Breese, Archie and Mr Power, as well as the the shuttle driver. Overall experience was top notch. I've recently been discharged from a bankruptcy and everyone worked diligently and quickly to get me approved to for a vehicle of my choice and I am never been happier. I highly recommend this team to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WORST CUSTOMER SERVICE AT THEIR BODY SHOP EVER!
WORST CUSTOMER SERVICE AT THEIR BODY SHOP EVER! Steve Eiter is the so called manager, and Yvette Aguirre are hands down in the wrong business. They had our vehicle for over 2 months, and if we wouldn’t have been the ones to constantly call and check on the status, they’d probably still have it! Yvette doesn’t return phone calls or respond to emails, and when we stopped by in person, she PROMISED to do better and yet, we’re still waiting for her to order a replacement part and call us back. That was over 3 weeks ago on a part she claimed would take 1-2 weeks to come in. Steve apparently took over for the manager that retired, and he’s by no means remotely close to the customer service we had experienced two years ago. Someone needs to get over to the body shop and show Steve and Yvette what true customer service is supposed to look like. I guarantee if they were waiting for information from a business regarding their vehicle, they wouldn’t be too happy that they were having to constantly be the one to be calling and checking in to get the status. Call your customers back! Give them something… any news is better than nothing. I’d give them a negative star review if I could, but one was the lowest. Look around before considering this body shop, unless you don’t mind doing their jobs along with corresponding with the insurance companies.
WORST CUSTOMER SERVICE AT THEIR BODY SHOP EVER!
WORST CUSTOMER SERVICE AT THEIR BODY SHOP EVER! Steve Eiter is the so called manager, and Yvette Aguirre are hands down in the wrong business. They had our vehicle for over 2 months, and if we wouldn’t have been the ones to constantly call and check on the status, they’d probably still have it! Yvette doesn’t return phone calls or respond to emails, and when we stopped by in person, she PROMISED to do better and yet, we’re still waiting for her to order a replacement part and call us back. That was over 3 weeks ago on a part she claimed would take 1-2 weeks to come in. Steve apparently took over for the manager that retired, and he’s by no means remotely close to the customer service we had experienced two years ago. Someone needs to get over to the body shop and show Steve and Yvette what true customer service is supposed to look like. I guarantee if they were waiting for information from a business regarding their vehicle, they wouldn’t be too happy that they were having to constantly be the one to be calling and checking in to get the status. Call your customers back! Give them something… any news is better than nothing. I’d give them a negative star review if I could, but one was the lowest. Look around before considering this body shop, unless you don’t mind doing their jobs along with corresponding with the insurance companies.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I only purchase from family owned dealerships!
I only purchase from family owned dealerships! Made a mistake deciding to buy a Toyota 4runner after over a decade of STH family owned dealership friendly, simple to the point sales and service. Two toyota dealerships provided condescending sales discussion based on buyers line up for our vehicles, poor trade in values based on buyers line up for our vehicles. A toyota dealer failed to disclose the dealership was no longer a family dealership purchased 3 yrs ago by the 6th largest north american corporation and continued to use the prior family dealership name. This dealership delayed giving a trade in value, gave the trade in value verbally at bottom wholesale value to see how dumb the buyer is and will accept, and then refused to honor the emailed black friday coupon giving $1,000 extra trade in value. In fact, the sales manager laughed "I got that email too." and played tap dance what is the trade in value over the telephone, conversation and sales manager attention lost multiple times. Even at the purchase start, the dealership finance manager spelled my name wrong on the deposit transaction! The spelling matched no known name. After that sales manager trade in value game, I cancelled the purchase. STH ford & lincoln sales managers worked together to provide a simple one contact purchase and written competitive trade in value upon 1st contact. STH sales went out of the way to assist the purchase upon my recovery from an injury. Toyota dealerships couldn't care less and lost sight of my injury. In fact a toyota dealership stated trade in value would be less after toyota dealership gm assured "the best trade in value" for the family dealership repeat customer!" Not only ridiculous, this is archaic in today's business world.
I only purchase from family owned dealerships!
I only purchase from family owned dealerships! Made a mistake deciding to buy a Toyota 4runner after over a decade of STH family owned dealership friendly, simple to the point sales and service. Two toyota dealerships provided condescending sales discussion based on buyers line up for our vehicles, poor trade in values based on buyers line up for our vehicles. A toyota dealer failed to disclose the dealership was no longer a family dealership purchased 3 yrs ago by the 6th largest north american corporation and continued to use the prior family dealership name. This dealership delayed giving a trade in value, gave the trade in value verbally at bottom wholesale value to see how dumb the buyer is and will accept, and then refused to honor the emailed black friday coupon giving $1,000 extra trade in value. In fact, the sales manager laughed "I got that email too." and played tap dance what is the trade in value over the telephone, conversation and sales manager attention lost multiple times. Even at the purchase start, the dealership finance manager spelled my name wrong on the deposit transaction! The spelling matched no known name. After that sales manager trade in value game, I cancelled the purchase. STH ford & lincoln sales managers worked together to provide a simple one contact purchase and written competitive trade in value upon 1st contact. STH sales went out of the way to assist the purchase upon my recovery from an injury. Toyota dealerships couldn't care less and lost sight of my injury. In fact a toyota dealership stated trade in value would be less after toyota dealership gm assured "the best trade in value" for the family dealership repeat customer!" Not only ridiculous, this is archaic in today's business world.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honestly best experience we've ever had buying a car.
Honestly best experience we've ever had buying a car. I don't think I'll ever buy anywhere else again!
Honestly best experience we've ever had buying a car.
Honestly best experience we've ever had buying a car. I don't think I'll ever buy anywhere else again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff. Great customer service. Everyone made us feel right at home. I had been watching the website and finally found what I was looking for.
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff. Great customer service. Everyone made us feel right at home. I had been watching the website and finally found what I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased my vehicle through Sill-Terhar Lincoln -
I purchased my vehicle through Sill-Terhar Lincoln - Broomfield CO and had an amazing experience working with Anthony and Kelly. This was my first time purchasing a vehicle out of state which was very nerve wracking. Anthony was my eyes and ears throughout the entire process. He was sending me videos of the vehicle and keeping me up to date on the big things. Kelly was absolutely wonderful. With a two-hour time difference, he was still answering my calls and/or text immediately every step of the way! They are a phenomenal team and were a pleasure to do business with. The paperwork and transportation were seamless, and they held my hand throughout the entire process. Huge Thank you to them!
I purchased my vehicle through Sill-Terhar Lincoln -
I purchased my vehicle through Sill-Terhar Lincoln - Broomfield CO and had an amazing experience working with Anthony and Kelly. This was my first time purchasing a vehicle out of state which was very nerve wracking. Anthony was my eyes and ears throughout the entire process. He was sending me videos of the vehicle and keeping me up to date on the big things. Kelly was absolutely wonderful. With a two-hour time difference, he was still answering my calls and/or text immediately every step of the way! They are a phenomenal team and were a pleasure to do business with. The paperwork and transportation were seamless, and they held my hand throughout the entire process. Huge Thank you to them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
