Reviews
I would only buy from Sill-Terhar, Chris Hay was great!
I have bought several vehicles for Sill-Terhar and will continue to do so. A very professional organization that works with me to get the deal done. No hard sell or arm twisting. Chris Hay was no exception. He worked hard to earn my business and did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
easiest, fastest and most stressless car deal EVER!
we went to look at a specific used truck we found online. we had financing pre-approval, but STM beat that with less paperwork and hassle. the truck was even better than we hoped, for the age. awesome condition. Rocky may say he has the cleanest cars in CO but that's not true. John Estrada was extremely helpful, kind, courteous and went out of his way to make the experience easy. our finance guy Robert was thorough in his explanations, and though he gave us some extra options, he in no way did the "hard sell' you usually get everywhere else. we live an hour away - we left our house at 12:30 and were home by 6. best car buying experience ever! even though we bought a used vehicle, we still think a week later it was a great deal
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pass the buck
After talking to bryan reese on the phone he promised we would give me and my husband the red carpet service! Whem we got there he had already pulled a car for us, we had no choice when we didnt like the car he choose for us he became rude didnt want to deal with us. He passed us on to someone else and said to him, ha ha now you can deal with them! I wish i never gone there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Amazing Experience! My faith is restored - thank you Troy H
After a miserable car buying experience last year at a dealership this time spent with Troy Hines, Internet Sales Manager, was pretty dang good. I reached out to Troy online to inquire on a specific vehicle. I called on short notice to come see the car and Troy had it pulled up in front of the dealership and ready to go. Troy treated me with nothing but respect, and it was a win-win - I got the car at the price where we were both happy :) And now when I called him 2 weeks later to ask after one of the functions on my car i told him my first name and asked my question -I didn't have to tell him which car I bought or anything, he immmediately knew the answer, wonderful. It was attentive and pleasant customer service to the hilt - I couldn't be more pleased. This time I bought a used car, but when I go to buy my "dream car" Troy is the person I will be calling. Thank you Sill-TerHar and Troy :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Going above and beyond
The Ford service team at Sil-TerHar are second to none. Mitch went above and beyond to fix a problem for me that other service companies could not seem to fix. If you have a problem with your Ford or Lincoln, do not esitate to take it to Sil-TerHar. They will address the concern and fix it. Thank you to the service team at Sil-TerHar.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wish we could have purchased from STM!
We visited twice and worked with Chris Hay on both occasions. He was forthright about the cars and great with our busy body 10-year-old. He helped us find a great car. We had another couple cars on the schedule to look at elsewhere and some research to do with our insurance company once we knew which specific cars were in the running. In the end it came down to total cost of ownership due to insurance and we purchased a car from another dealer. Chris was much more enjoyable to work with than the salesperson we ended up buying from and we were bummed that we weren't able to walk back in to Sill-Terhar and give Chris our business. If you're looking for a used car or a new Ford, do yourself a favor and go see Chris Hay at Sill-Terhar Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quality and comprehensiveness of the service
A first class, hassle-free operation. Cost of maintenance is a little steep, but in the end it's worth it because I'm never worried I'm going to have to take my car back or that something will break causing me inconvenience, or worse, creating a safety issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service, very happy with the whole experience
Chris and the rest of the team were great. Chris did an excellent job explaining the pricing, and the negotiation was low pressure. He found the car we really wanted, with the right set of features. I didn't feel rushed, or pushed into a decision I didn't want to make. I will definitely go back to Chris and Sill-Terhar for my next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sill-Terhar is a solid dealer
This was my second car purchase in one month, the first purchase went so well we came back for another! Chris Hay rocks! Great customer service, no pressure for purchasing and a very knowledgeable guy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic new car buying experience
Chris Hay is fantastic, very knowledgeable and helpful. He let me move at my pace during the truck buying process so I never felt pressured or intimidated. He helped me match my needs with the available options in an F-150 and I love the truck I eventually purchased -- and I got a great price. Everybody I came in contact with at the dealership was friendly and asked if there was anything they could do for me. Robert von Tempsky was equally professional and knowledgeable as he walked me through the closing process. It's clear that this dealership values a positive buying experience and I highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
