Bob Maxey Ford of Howell

Service was great, got in and out with a lease quickly

Bought a nice car but it didnt have floor mats. Salesman, Kenny, PROMISED he would have them in the mail to me that following Monday. Almost 2 weeks w...ent by all the while getting the run around. They had a handful of cars like mine in their lot but Kenny "couldnt send any when the manager was in". When I called and spoke with Brian (sales manager), he and Kenny basically called me a liar and said it is "common" for cars to be missing floor mats. That's news to me! After our phone call and me reminding them my word of mouth is worth more than money, they magically found floor mats for me. Nice cars on their lot but wont recommend them to anyone due to their poor customer service.

First impression was 3 salesman standing outside an out of the 3 men Steve came over and helped me out. He asked what I was looking for and showed me ...what they had. But he basically read my mind 2013 focus ST. He never pushed me into purchases but also very kindly showed me more after the ST. The transaction was very smooth and fast. Answered all of my questions . Very nice guy GO SEE STEVE AZAR .