Lexus of Greenwood Village

We had an outstanding experience with this dealership and couldn’t be happier with the level of service we received. From our initial outreach with Kristian and completing the purchase, through the repair work that followed, the entire team demonstrated exceptional professionalism, care, and attention to detail. They truly took ownership of the situation and went above and beyond to ensure everything was handled smoothly and thoughtfully. It was incredibly reassuring to work with such a dedicated and trustworthy team, and we felt supported every step of the way. We are extremely grateful for the experience and would highly recommend this dealership to anyone. They will absolutely be our first stop when we’re ready to purchase our next vehicle. Keep up the amazing work

I was really excited to check out the Lexus GX 550 that they had on their lot. I called and scheduled an appointment right away and they confirmed it. When I went down there, I waited 5 minutes until I was greeted by the guy that was assigned to our appointment. He let us know that someone was in the process of test driving the same vehicle we were scheduled to test drive and that it won’t be too long. We waited an hour in the lobby and still no word from the salesman on when we can test drive the vehicle. We decided to leave because we got tired of waiting and was upset about the fact that we had a scheduled appointment and wasn’t being accommodated. Very frustrating experience overall, and there should be more courtesy when it comes to people’s time especially on a Saturday.

We are very pleased with our recent service call with Nate Hoffman at Greenwood Lexus. We had previously dealt with Lakewood Lexus before moving closer to Greenwood. Nate handled an out of warranty issue and even kept the car overnight to be sure it was fixed at N/C. We didn't expect that and are most happy to have found a new home for continued service

Top notch service! A beautiful lounge & always offers pickup/drop off service or a loaner car. Convenient and professional.

I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision. Financing decisions were easy working with Raymond Rodriguez and I enjoyed our discussions while waiting for the banks to respond back with rates. I really appreciated Alan Ruiz going over all of the tech with me. This is my fourth Lexus and by far the best purchase experience. Thank you!

I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision.

When we first arrived I filled out a paper the receptionist said was needed to fill out. She said a salesmen would find us. We waited for over 30 minutes and my husband went in and the receptionist never gave my paper to anyone so we were waiting for nothing. The salesman Chuck was friendly and seemed knowledgeable about the car. After test driving the car we went in to discuss pricing. He asked my price range and once I mentioned that he seemed distant as if he didn't think I could afford the car. I told him I was putting money down but he still seemed rushed and just wanted me to fill out the application and be done with it. I wanted to think about it and he didn't reach out to see if I was still interested in the car. I said yes but had additional questions. He seemed annoyed but did try to answer my questions. He was not able to answer any financial questions and it seemed as if the financial department didn't communicate with Chuck. Through the whole process I kept getting pushed over from one person to the next. When I finally was able to come in, I was told my apr was 7.99% however when I worked with the financial department it was 8.23%. It didn't seem as if anyone knew much about the whole process. Chuck eventually pushed me to AJ whole was very nice and as helpful as he could. Overall, it was a very difficult process that I feel could have been an much easier process. They also tried to add an extra "protection" on the price that i never asked for and was never told about. Luckily i saw the extra charge they tried to pull and removed it. My husband bought a car here as well and he explained that the salesmen spoke to him as if he was an idiot. He was also charged that "protection" charge and he never knew about it. I think the salesmen need to be clearer on all the charges along with improving the communication from the financial department. The only person that was helpful was AJ.

Staff was friendly and efficient. I loved the fact that they washed and vacuumed my car before returning it to me.

The staff was excellent from start to finish. Beginning with the front desk staff, they asked if I needed anything and kept me informed of what was happening at all times. This was greatly appreciated. Sean was fantastic to work with. I felt no pressure during the entire experience and he explained everything to my satisfaction. It was a busy day (the day after Thanksgiving) but he also kept me informed as the deal was moved through the process. I would definitely work with him again on another purchase when the time comes. Finally, the finance manager was also very good in explaining the various options for service plans and other items. You should be proud of the group at your dealership. Probably the best I’ve ever seen as far as being knowledgeable about the car I was purchasing as well as the friendliness and professionalism of all the people I came in contact with. Thank You!

Kevin was excellent, kept me informed throughout the process and was pleased with the work performed!