[{"id":360671,"firstName":"James","lastName":"Porter","titleText":"Sales Manager","emailTxt":"jporter@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/84f0902a2c19.jpg","drDealerId":42276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":455964,"firstName":"Isaiah","lastName":"Figueroa","titleText":"Service","shortBioText":"","emailTxt":"IFigueroa@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":42276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":107088,"personPtyId":31951776,"firstName":"Glauco","lastName":"Pergolizzi","titleText":"Sales Consultant","shortBioText":"I moved from Genoa, Italy, to Santa Barbara 23 years ago. In the last twenty-two years, I have catered clientele worked at Nordstrom and at several fine-dining Italian restaurants. \r\nIn 2004, I began my career with DCH Auto Group, and 2012 we opened the Beautiful first class Lexus Store in Santa Barbara.\r\nFor the last 12 years I have continuously refined my customer service and product knowledge to provide you a first class car buying experience.","emailTxt":"gpergolizzi@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":76,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/173730ee6f2a.jpg","drDealerId":42276,"dealerEmpStartDtUtc":"1330560000","industryStartDtUtc":"1096588800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":107086,"firstName":"Edward","lastName":"Simeon","titleText":"Service Consultant","emailTxt":"esimeon@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":57,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/5fa589d8fe1a.jpg","drDealerId":42276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":234335,"firstName":"Efrain","lastName":"Lopez","titleText":"Service and Pars Manager","emailTxt":"elopez@dchusa.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/6370aa0cf2bb.jpg","drDealerId":42276,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":184705,"personPtyId":31951439,"firstName":"Mike","lastName":"Courville","titleText":"Sales Consultant","emailTxt":"mcourville@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/c2eadfbec415.jpg","drDealerId":42276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":157636,"personPtyId":35265719,"firstName":"Phuong","lastName":"Pham","titleText":"Service Consultant","emailTxt":"ppham@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/79a05b146d33.jpg","drDealerId":42276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":157635,"personPtyId":31952769,"firstName":"Derek","lastName":"Bishop","titleText":"Service Consultant","emailTxt":"dbishop@dchlexusofsantabarbara.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42276/employees/2467289e4079.jpg","drDealerId":42276,"dealerEmpStartDtUtc":"1349049600","industryStartDtUtc":"991353600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":360499,"personPtyId":31953992,"firstName":"Aaron","lastName":"Vazquez","titleText":"Sales Consultant","shortBioText":"Hi. My name is Aaron Vazquez and I am a Santa Barbara Local Born and raised in this Great City. Here at Lexus Of Santa Barbara we care. Its easy to say that we care, but I know that you will have a great experience because we show you with kindness and respect. Here at Lexus we welcome you like a guest in our home. 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DCH Lexus of Santa Barbara

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

DCH Lexus of Santa Barbara Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2014

At DCH Lexus of Santa Barbara, it's our mission to provide the drivers of Santa Barbara, CA with prestigious, luxury veh

...

icles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by providing the finest new and used Lexus cars available today. We are your premier Santa Barbara, CA dealer. DCH Lexus of Santa Barbara serving Santa Barbara, CA, Goleta, CA, Santa Maria, CA, Carpinteria, CA, and San Luis Obispo, CA.

"Experience Amazing!"

Service

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
375 lifetime reviews. Includes reviews of DCH Lexus of Santa Barbara from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 30, 2019

    Nora, Eddie and Mike did an outstanding job selling me my new Lexus. I would buy my next car at this dealership and have already recommended it to friends... and family. Nothing but a fantastic experience from beginning to end.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Pete, thank you for your kind words about Nora, Eddie and Mike. We are so glad he made you feel comfortable enough to shop with us at DCH Lexus of San...ta Barbara and we hope you'll come back again. Thank you for your business and enjoy your purchase.


    Worked with:
    Mike Courville

    Sales Consultant

    (5.0) 17 reviews

    Nora Halstead

    Sales Manager, Lexus Master Certified

    (4.2) 5 reviews

  • 5.0 out of 5
    September 29, 2019

    Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely... easy to work with when I bought my Lexus ES 350 . I highly recommend her .

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us such an excellent review! Glad Abby could make your experience so positive! We hope to see you again in the future!


    Worked with:
    Isaiah Figueroa

    Service

    (5.0) 14 reviews

    Efrain Lopez

    Service and Pars Manager

    (5.0) 36 reviews

    Abby Gaetz

    Sales Consultant

    (4.9) 33 reviews

  • April 7, 2015

    Even though I didn't buy a car from Santa Barbara Lexus, their customer service is excellent specially from the used car Manager Joe. he follow my request... from the internet immediately.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, Thank you for the five-star review! We are always happy to hear that our customer service meets expectations. We'll be sure to pass what you sai...d onto Joe. Thanks again!

  • 5.0 out of 5
    September 25, 2019

    We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limited... window of time to bring in for said service. Even had time to wash the car before returning it to us. Thank you. Oh, the cookies were exceptionally tasty this time around! 😊

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this awesome review! We are thrilled that your experience was a positive one. I will give Edward your kind rega...rds and hope to service you again soon.


    Worked with:
    Edward Simeon

    Service Consultant

    (5.0) 57 reviews

  • 5.0 out of 5
    September 18, 2019

    I found the listing on Carfax.com and email dealership to inquire about photo's and condition. I received email from Robin and she went ahead and took... photos overnight of the recent trade in. We arrange a meeting and test drive. The vehicle was what I wanted and pricing was in my budget. Everything went so smooth - no pressure sale and financing. Love the experience and the SUV! I look forward to starting my venture with your service department.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this awesome review! We are thrilled to hear that your experience with us went so smoothly. I will give Robin y...our kind regards and we hope to service you again soon.


    Worked with:
    James Porter

    Sales Manager

    (5.0) 33 reviews

    Robin Tidd

    Internet Sales

    NOT RATED

  • 5.0 out of 5
    September 17, 2019

    Abby and the finance team were so helpful before, during and after the sale. This is my first purchase of a brand new luxury car. I know that i will be... back at DCH Lexus of Santa Barbara for the next couple. 😊

    5.0 out of 5
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    5.0 out of 5
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    Friendliness
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this great review! We are thrilled your experience with us went smoothly. I will give Abby and the finance team... your kind regards. We hope to service you again in the future.


    Worked with:
    Abby Gaetz

    Sales Consultant

    (4.9) 33 reviews

  • 5.0 out of 5
    September 14, 2019

    Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our experience... with family and friends! Isaiah Figuerora and James Porter very good service!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write such a great review! We are thrilled that your experience was satisfactory. I will give your kind regards to Gl...auco, James, and Isaiah. We hope to service you in the future.


    Worked with:
    James Porter

    Sales Manager

    (5.0) 33 reviews

    Isaiah Figueroa

    Service

    (5.0) 14 reviews

    Glauco Pergolizzi

    Sales Consultant

    (5.0) 76 reviews

  • 5.0 out of 5
    September 9, 2019

    Robin was very helpful in helping us to purchase our new car , all of the staff were a pleasure to work with ! Thank you Mike and Vicki Jacobson

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jordan, thank you for taking the time to write this awesome review! We are thrilled that your experience was satisfactory. I will give your kind regar...ds to our staff and hope to service you again in the future.


    Worked with:
    Abby Gaetz

    Sales Consultant

    (4.9) 33 reviews

    Nora Halstead

    Sales Manager, Lexus Master Certified

    (4.2) 5 reviews

    Robin Tidd

    Internet Sales

    NOT RATED

  • 3.0 out of 5
    August 28, 2019

    Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with... great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    James Porter

    Sales Manager

    (5.0) 33 reviews

    Glauco Pergolizzi

    Sales Consultant

    (5.0) 76 reviews

    Abby Gaetz

    Sales Consultant

    (4.9) 33 reviews

  • 5.0 out of 5
    August 16, 2019

    Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him to... anyone looking for a Lexus.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a great review! We thrilled to see that Glauco was able to provide you with a great experience at our dealer...ship. Enjoy your Lexus!


    Worked with:
    Glauco Pergolizzi

    Sales Consultant

    (5.0) 76 reviews

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