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Reviews

Average Ratings

4.9
185 lifetime reviews. Includes reviews of DCH Lexus of Santa Barbara from DealerRater.com
  • excellent customer srvice

    Even though I didn't buy a car from Santa Barbara Lexus, their customer service is excellent specially from the used car Manager Joe. he follow my...


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    Even though I didn't buy a car from Santa Barbara Lexus, their customer service is excellent specially from the used car Manager Joe. he follow my request from the internet immediately.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • My GX
    April 28, 2017

    In need for a new car I had decided to take a look at the GX. After driving it I new it was the car for me. A busy family and towing capability we...


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    In need for a new car I had decided to take a look at the GX. After driving it I new it was the car for me. A busy family and towing capability were a must. Glauco made the purchase pleasant and I have already recommended the dealership to a neighbor that knows she wants a new Lexus. I have really enjoyed my first few days with my car and follow up has been great.

    Does recommend this dealer

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  • Service
    April 28, 2017

    Very pleasant very curtious explained what my vehicle needed at the time of service he had my loaner car out for out in no time very pleased of th...


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    Very pleasant very curtious explained what my vehicle needed at the time of service he had my loaner car out for out in no time very pleased of this service .

    Does recommend this dealer
    Came in for service or repair

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  • Best car buying experience
    April 28, 2017

    Beyond grateful this dealership exists in my hometown. My son stumbled across his dream car on their preowned lot. We had the privilege of workin...


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    Beyond grateful this dealership exists in my hometown. My son stumbled across his dream car on their preowned lot. We had the privilege of working with Glauco his knowledge and ability to put the deal together was seamless. I have leased several cars through the years and I've never experienced the car buying process that Glauco presented to us. We will definitely use Lexus of Santa Barbara for our next purchase.

    Does recommend this dealer

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  • Pleasant car buy at Lexus
    April 25, 2017

    Bought a used car at Lexus Santa Barbara. Glaucho was very helpful all the way. My warmest recommandations! Trust is important when buying a used ...

    DCH Lexus of Santa Barbara

    Thanks for the great review. We are so pleased you enjoyed working with Glaucho during your recent visit. We appreciate your business and hope to ...


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    Bought a used car at Lexus Santa Barbara. Glaucho was very helpful all the way. My warmest recommandations! Trust is important when buying a used car and I trust these guys!

    Does recommend this dealer
    DCH Lexus of Santa Barbara

    Thanks for the great review. We are so pleased you enjoyed working with Glaucho during your recent visit. We appreciate your business and hope to see you again soon. Alex Ayyoub, General Manager


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  • Bought a car
    April 22, 2017

    The folks at Lexus are wonderful. No pressure just happy to help you out. Tina was awesome and I would highly recommend her to anyone looking to p...

    DCH Lexus of Santa Barbara

    We are so glad to hear about your experience with us! We appreciate you taking the time to leave us a great review!


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    The folks at Lexus are wonderful. No pressure just happy to help you out. Tina was awesome and I would highly recommend her to anyone looking to purchase or lease a new Lexus. The entire building has a wonderful warm feeling about it. Sam Tokhi in the finance dept was also extremely nice to work with.

    Does recommend this dealer
    DCH Lexus of Santa Barbara

    We are so glad to hear about your experience with us! We appreciate you taking the time to leave us a great review!


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  • Great
    April 20, 2017

    Glauco and James great got in and out fast and had a pleasant experience cookies were great too! We live our new car and glad we choose dch lexus

    DCH Lexus of Santa Barbara

    Thanks for the great review! We're glad you enjoyed the cookies.

    DCH Lexus of Santa Barbara

    Thanks for the great review! We're glad you enjoyed the cookies.


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    Glauco and James great got in and out fast and had a pleasant experience cookies were great too! We live our new car and glad we choose dch lexus

    Does recommend this dealer
    DCH Lexus of Santa Barbara

    Thanks for the great review! We're glad you enjoyed the cookies.

    DCH Lexus of Santa Barbara

    Thanks for the great review! We're glad you enjoyed the cookies.


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  • amazing purchase experience
    April 11, 2017

    i bought a 2017 lexus es. the purchase experience was respectful, interested in finding a good deal for both myself and the dealdership. there w...

    DCH Lexus of Santa Barbara

    Thanks, Steve. We are so glad that you had a terrific experience at our dealership. We appreciate your business, and hope to continue working with...


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    i bought a 2017 lexus es. the purchase experience was respectful, interested in finding a good deal for both myself and the dealdership. there was no high pressure but simply an acquaintance with my options. a terrific experience.

    Does recommend this dealer
    DCH Lexus of Santa Barbara

    Thanks, Steve. We are so glad that you had a terrific experience at our dealership. We appreciate your business, and hope to continue working with you in the future. Sincerely, Alex Ayyoub, General Manager


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  • WOMEN BEWARE OF SERVICE AT THE SANTA BARBARA LEXUS DEALER
    April 8, 2017

    WOMEN BEWARE!! of the Santa Barbara Lexus Service department. These guys lie cheat and steal. They told my wife that she needed front end work on ...


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    WOMEN BEWARE!! of the Santa Barbara Lexus Service department. These guys lie cheat and steal. They told my wife that she needed front end work on her Lexus. The car only has 41000 miles on it and yet they told her she needed $1000-$1500 front work. Fortunately my wife had me to consult with. I said no way the car needs that work. They are lying! Lets have my friends at the tire store look at your friend end. They had 2 expert professional mechanics look at the front end and I was right. Her front end is fine. WOMEN are known prey for car dealers. Too bad there is one or two dishonest mechanics out there that make the whole dealer look bad. I doubt I will ever return to the Santa Barbara Lexus dealership again.

    Does not recommend this dealer
    Came in for service or repair

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  • Amazing Service!
    March 31, 2017

    We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Bar...

    DCH Lexus of Santa Barbara

    Thanks so much for the five-stars and detailed review, Bob! I will be sure to pass along your compliments to Phuong and Edward. I am happy to hear...


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    We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara - we did likewise and were rewarded with the absolute best service we have ever received at any dealership. Over the years, we had previously used (Jaguar/Ford Mustang/Mercedes Benz/Cadillac/Acura/ and now Lexus dealership service). Our immediate family have all become permanent Lexus car owners - because of the Lexus service. I should point out that Phuong, and I might also mention Edward Simeon, are the reasons for our remaining loyal Lexus customers. They are so good at their service knowledge and personalized customer care that we are afraid they may be eventually promoted to a management position - outside of Santa Barbara. Both are deserving of special recognition by management.

    Does recommend this dealer
    Came in for service or repair
    DCH Lexus of Santa Barbara

    Thanks so much for the five-stars and detailed review, Bob! I will be sure to pass along your compliments to Phuong and Edward. I am happy to hear that you have found your experiences with our dealership to be so positive. Thanks again for the review, and we hope to see you again soon! Sincerely, Alex Ayyoub, General Manager


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