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Reviews

Average Ratings

4.9
1843 lifetime reviews. Includes reviews of Courtesy Acura from DealerRater.com
  • Stellar Experience with an Amazing Team

    My husband and I recently had the opportunity to work with Rick Armijo and the crew over at Courtesy Acura. To say they went above and beyond for ...

    Dealer Response

    Congratulations on your new Acura and thank you very much for the review! I am glad to hear the purchase experience went well thanks to Rick. Happ...


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    My husband and I recently had the opportunity to work with Rick Armijo and the crew over at Courtesy Acura. To say they went above and beyond for us would be an understatement. They were thorough, professional, friendly, and prompt. They explained everything about the car and purchase process seamlessly and executed with perfection. They could not come more highly recommended or respected. What a crew! Plus, the new 2017 Acura MDX drives like a dream and everyone in our family is loving it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Acura and thank you very much for the review! I am glad to hear the purchase experience went well thanks to Rick. Happy driving! John Osborne General Manager


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  • Wonderful car buying experience
    March 21, 2017

    We had spent over a month visiting dealerships and finally came in to Courtesy Acura. We worked with Andrew Moore and he immediately helped us fin...

    Courtesy Acura

    We appreciate your business and look forward to assisting you in the future as well. Congratulations and happy driving! John Osborne General Mana...


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    We had spent over a month visiting dealerships and finally came in to Courtesy Acura. We worked with Andrew Moore and he immediately helped us find a variety of vehicles that met our needs. His no pressure approached created a truly stress free car buying experience. I would recommend Andrew and Courtesy Acura to anyone looking to purchase a new car. I look forward to continuing a relationship with Courtesy when we bring our new car in for routine service.

    Does recommend this dealer
    Courtesy Acura

    We appreciate your business and look forward to assisting you in the future as well. Congratulations and happy driving! John Osborne General Manager


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  • Excellent car buying experience
    March 19, 2017

    We had a great experience from start to finish buying our MDX. Kerry Walton was our salesman and he was extremely knowledgable and most important...

    Courtesy Acura

    Thank you very much for the review. I am very glad to hear our team made your vehicle purchase pleasant. Congratulations and we will see you again...


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    We had a great experience from start to finish buying our MDX. Kerry Walton was our salesman and he was extremely knowledgable and most importantly helpful in finding the car that was right for us. Everyone we encountered was friendly and helpful - Leo, Jeremiah, Bob, Rick and of course Kerry. We appreciated their professional approach to car sales. We would recommend Courtesy Acura to anyone looking to buy a car!

    Does recommend this dealer
    Courtesy Acura

    Thank you very much for the review. I am very glad to hear our team made your vehicle purchase pleasant. Congratulations and we will see you again. John Osborne General Manager


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  • Great customer-focused service aimed at earning your loyalty
    March 19, 2017

    I've never had a bad experience here. The advisors never seem to oversell and are good about keeping customers informed about what kinds of servi...

    Courtesy Acura

    Thank you for trusting our service department to help maintain your vehicle. We appreciate your business and always look forward to assisting you....


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    I've never had a bad experience here. The advisors never seem to oversell and are good about keeping customers informed about what kinds of services will be needed in the future. They keep my vehicle looking and running good

    Does recommend this dealer
    Came in for service or repair
    Courtesy Acura

    Thank you for trusting our service department to help maintain your vehicle. We appreciate your business and always look forward to assisting you. John Osborne General Manager


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  • Outstanding Customer Service!
    March 17, 2017

    I enjoy coming to Courtesy Acura because it is consistently a great experience every time. Paige Keel has been my service representative since 201...

    Courtesy Acura

    Thank you very much for taking the time to leave a review. I am very glad you have enjoyed working with our staff. We appreciate your business and...


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    I enjoy coming to Courtesy Acura because it is consistently a great experience every time. Paige Keel has been my service representative since 2016 and she is the best representative I have ever had! She is always happy, high energy, super knowledgeable and always willing to help. You can tell that Courtesy Acura is well managed because the staff is friendly, I am greeted immediately, no one is standing around and the facility is super clean.

    Does recommend this dealer
    Came in for service or repair
    Courtesy Acura

    Thank you very much for taking the time to leave a review. I am very glad you have enjoyed working with our staff. We appreciate your business and look forward to seeing you again! John Osborne General Manager


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  • Service
    March 17, 2017

    I needed my oil changed and service for the 170k mileage. They did alignment and fuel injector work. As always, they were prompt, provided a loa...

    Courtesy Acura

    Thank you for making Courtesy Acura your dealership of choice. We appreciate your business and are happy to help with any of your vehicle needs. H...


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    I needed my oil changed and service for the 170k mileage. They did alignment and fuel injector work. As always, they were prompt, provided a loaner and great to work with.

    Does recommend this dealer
    Came in for service or repair
    Courtesy Acura

    Thank you for making Courtesy Acura your dealership of choice. We appreciate your business and are happy to help with any of your vehicle needs. Happy driving! John Osborne General Manager


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  • Great Customer Experience!!
    March 16, 2017

    I've been to several dealerships in the state and by far there is no other comparison as far as the level of customer experience that Courtesy pro...

    Courtesy Acura

    Thank you very much for this wonderful review. I am very grateful to hear our team has made your ownership experience memorable! We appreciate you...


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    I've been to several dealerships in the state and by far there is no other comparison as far as the level of customer experience that Courtesy provides. Example of the, "extra mile" that I could leave you with is, there was a promo that Courtesy was running that you would get a free power bank charger once you came in and got your vehicle serviced; unfortunately they were all out, so low and behold a few weeks later Matt has mailed one to me. They truly live up to their namesake of Courtesy and go the extra mile to create a great experience. I purchased my first new vehicle at Courtesy Acura back in December 2013 and been taking it in for service since. Since then, I've taken or helped with getting service done for friends/family's vehicles at other dealerships in the area and cannot say I received the same level of service or had as great an experience as I've had at Courtesy. Lastly, I would say that every time I visit its always consistent... with one exception - they're remodeling the service area, so it is much nicer than it used to be. I would say I only know of one dealership that can beat the ambiance and amenities that Courtesy has to offer, but not the level of service! Lou in Sales is great too... When I was looking at vehicles Lou came by and made sure we were being taken care of and found out I was already working with another associate, while waiting he came by with a hot wheels Acura for my little boy. So we both left with new cars that day!!

    Does recommend this dealer
    Came in for service or repair
    Courtesy Acura

    Thank you very much for this wonderful review. I am very grateful to hear our team has made your ownership experience memorable! We appreciate your business and look forward to seeing you around. John Osborne General Manager


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  • Courtesy has kept me happy since 2002
    March 13, 2017

    I now have a RDX after I finally gave up my RL which I really liked. I love the RDX, it's the PERFECT size with lots of oomph. Courtesy has done ...

    Courtesy Acura

    Thank you for your loyalty to our dealership and taking the time to review your experience with us. We appreciate your business and look forward t...


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    I now have a RDX after I finally gave up my RL which I really liked. I love the RDX, it's the PERFECT size with lots of oomph. Courtesy has done a great servicing my cars over the years. Paige,the service writer did a exceptional job this past month. I came in for a simple oil change, and had expected to be out in an hour or less. Oops, I had an airbag recall which Paige reminded me of..... After she gave me a 'loaner' so I could make my daily appointments I returned to pickup my clean, including tires and serviced RDX. Couldn't be happier. Tom Osborne and his staff have a great store. Will PS my other car that my wife drives is also a foreign made car. She loves her car, BUT loves the service I receive on my Acura...... a change may be in her future.

    Does recommend this dealer
    Came in for service or repair
    Courtesy Acura

    Thank you for your loyalty to our dealership and taking the time to review your experience with us. We appreciate your business and look forward to assisting you and your wife with all your vehicle needs. John Osborne General Manager


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  • Excellent customer service!
    March 9, 2017

    Conner Thomas is knowledgeable and helpful. I brought my 2012 Acura TL in for regular service. Conner was prepared with an estimate, arranged a l...

    Courtesy Acura

    Thank you for trusting Connor and Hollie to help you take extra great care of your car. We appreciate your business and look forward to seeing you...


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    Conner Thomas is knowledgeable and helpful. I brought my 2012 Acura TL in for regular service. Conner was prepared with an estimate, arranged a loaner vehicle, and followed up with a phone call when my car was ready to pick up. He carefully went over the invoice with me, explaining what was repaired and additional things I should consider. I enjoy working with Conner! I also want to mention Hollie Walters! She assisted me when my vehicle was ready, and I always like working with Hollie.

    Does recommend this dealer
    Came in for service or repair
    Courtesy Acura

    Thank you for trusting Connor and Hollie to help you take extra great care of your car. We appreciate your business and look forward to seeing you in the future. Happy driving! John Osborne General Manager


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  • Terrible Customer Service

    We purchased a used car from Courtesy Acura on 2-24-17. While my wife and I were at the dealership everybody treated us pretty good. As soon as th...


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    We purchased a used car from Courtesy Acura on 2-24-17. While my wife and I were at the dealership everybody treated us pretty good. As soon as the papers were signed and they had their check for the down payment, everything went downhill. We live four hours from the dealership, and chose this dealership because they had the car we wanted, and worked with us. Halfway home the onstar system started to say the vehicle was in demo mode. Now every time you start the car the onstar system does this. I contacted the salesman about this, and he didn't really seem to care. Long story short I now have had to drive two hours one way twice to have my vehicle worked on. I also decided to check the air filter on the vehicle and I am glad i did. Nobody in the right mind would consider the filter to be satisfactory, like the inspection sheet said it was. I then found out the vehicle had a cabin air filter and checked it. it looked even worse than the intake filter. On the inspection sheet the cabin filter was marked N/A. I contacted the salesman and got the run around. I eventually spoke with the used car manager who took care of things. He did send me a check for the cost of the two filters that I had to purchase. Well it has now been almost three weeks since we purchased the vehicle and we are still having issues. They were supposed to order an owners manual for the car and mail it to us. We have yet to receive the manual, and since then been told the salesman didn't order it when he said he did. So my biggest complaints are the service department clearly didn't inspect the car like they said they did, and once the dealership gets their money they don't care what happens. Please be careful when you buy from Courtesy Acura, get everything in writing and don't trust the service department. My suggestion would be to shop around and look at other dealerships.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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