Reviews
Took over a month to get a service engine light
Took over a month to get a service engine light appointment, couldn't get a call back after leaving it there a full day, left numerous messages with Wayne Stegge, they could care less about responsiveness
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Frank, we are sorry that we let you down. While, our goal is to make sure you are happy sometimes we fall short. If your willing to give us another shot please reach out to us at 303-933-5530.
My car is in your shop right now still waiting to be diagnosed, day 2
Mark Bruner and his "IT" associate were great and very
Mark Bruner and his "IT" associate were great and very patient with me. Lots of new gadgets to get used to. I enjoyed working with both of them and they were knowledgeable about their job. I will recommend them to anyone who is looking to buy a car.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and the recommendation. I will be sure to let Mark and the team here at Phil Long Ford know, just how happy you are. If you need anything more, please reach out, we are happy to help.
4Runner
Love my truck. Such an easy process. Phil Long was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Kati, Our team strives to deliver a quality experience for every customer. So happy we were able to assist. Please let us know if we can do anything more. We are happy to assist.
Very helpful and professional really went the extra mile.
Very helpful and professional really went the extra mile. Both in sales and finance. Can’t say enough praise thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love the great feedback, Thank you for taking the time to leave it. Our team is always happy to assist should you need anything more. Have a Great Day!
Helpful and kind.
Helpful and kind. Knowledgeable and able to work with us while driving lots of cars!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that our team was able to assist. We look forward to the next opportunity to work with you.
Walter Banks was a very personable, friendly, and
Walter Banks was a very personable, friendly, and knowledgeable KBB Buyer. It was a pleasure dealing with him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We will be sure to pass on the kind words to Walter. If there is anything more we can do to help please reach out. Have a Great Day!
Went in for service, had a great experience.
Went in for service, had a great experience. Staff were very friendly, professional, communicated expectations, and had me all taken care of quickly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Melissa, our end goal is your complete satisfaction. If anything else comes up, please let us know.
Walter Banks is incredible.
Walter Banks is incredible. Best sales experience I have ever had at any dealership in North America. Straight talker, easy to work with, fun to talk to!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are the motivation to keep us striving to give 100%. Than you for taking the time to leave this feedback. Have a Wonderful Day!
Robert and Mark were amazing.
Robert and Mark were amazing. I have been buying cars from Robert for over 25 years . I wouldn't buy one from anyone else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, your continued support means a lot to us. Thank you for the great review. See you again soon.
Good experience Mark in sales was great, same with Vidam
Good experience Mark in sales was great, same with Vidam in finance. Everyone encountered were very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. I will pass on the great feedback to our team here at Phil Long Ford. We hope to be of service again in the future.