Reviews
In mid Feb 2022, I had my F150 in to have the heated
In mid Feb 2022, I had my F150 in to have the heated seats fixed. I was asked to bring my vehicle in on Tues. It was Friday before anyone looked at it. Then it wasn't until the following Friday until it was repaired and only then because I requested a followup. I received almost zero updates the entire 2 weeks unless I called and asked for one. Very frustrating. I do acknowledge the service person assigned had a family death during this time and that impacted their work. In these cases management should step in and reassign work so the employee can focus on their family. Again giant waste of my time to have the vehicle at the dealer for a week before anyone looked at. Just tell me when you can look at it and I'll bring the vehicle in at that time. Covid makes for tough times but that was kind of ridiculous.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Fred, We are sorry we did not meet your expectations during this visit. Thank you for bringing this situation to our attention so that we can address it and prevent it from happening again in the future.
I’m happy with my purchase.
I’m happy with my purchase. The process was easy and everyone was friendly and helpful. I would definitely recommend this dealer to a friend or family member.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and the recommendation. We are honored to be able to serve Great customer like yourself. If there is anything else you need, please reach out. We want to help.
I couldn't have asked for a better car buying experience.
I couldn't have asked for a better car buying experience. I felt like everything was on my terms. I never felt pressured to buy or like I was being taken advantage of. Kieu and James were very helpful through every step of the entire process. I drove out of there with a better vehicle than I was anticipating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Zach, thank you for the kind words. There is nothing more encouraging than to hear that we did a good job. Please let us know if you need anything more, we are here to help.
Great service department!
Great service department! I appreciated the service reviewer's inputs and time to make the repairs. I have not had a bad experience with them in the past 6 years. Probably explains why I only drive Ford Products.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello James, your review is very encouraging. Thank you for taking the time to leave this feedback about your visit. If you need anything more please reach out, we are happy to assist.
I have bought several cars from Phil Long over the years
I have bought several cars from Phil Long over the years and been happy with the cars and the salesmen. I also think the service department managers are great to deal with and very helpful if you have a problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ronald, thank you for your continued support. Our team strives to deliver top notch customers service every day. Thank you for letting us know how we are doing. We look forward to the next opportunity to serve you.
mach e gt purchase
Working with the staff at Phil Long Ford was a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Richard, Our goal is your satisfaction. We are happy we could make this purchase an easy one for you. Until next time, Take Care!
Very helpful and got us in the vehicle that works for my
Very helpful and got us in the vehicle that works for my wife and I!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy we were able to assist. Please let us know if there is anything more we can do. We are happy to help. Take Care!
As a first time buyer, I was very pleased with all of the
As a first time buyer, I was very pleased with all of the great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alyssa, thank you for the kind words. If you need anything more please let us know. We are more than happy to assist.
As a first time car buyer I was very nervous, but Ash
As a first time car buyer I was very nervous, but Ash Behrouzi made it a fun experience! We got a great deal plus lots of laughs! 12/10!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are lucky to have wonderful employees like Ash, to be able to assist our customers. Thank you for your business. We look forward to the opportunity to work with you again in the future.
Good work done by all, i will always take my truck there,
Good work done by all, i will always take my truck there, thanks service rep
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
good service