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Austin and Ryan were very professional, careful regarding safety, and provided plenty of updates on the progress of the repair.
Honest pricing and job well done. Would have been higher scores but the receptionists lack friendliness and helpfulness. Trustable and would recommend... them for repair
Matt was wonderful to work with, he kept me updated every step of the way and made sure my car was perfect before returning it.
Chris greeted me promptly, kept me informed as to the progress of repairs and answered all my questions. Repairs completed in a shorter time than I had... anticipated and problem solved
Good communication and provided a loaner. The service depart for Volvo was a little confusing to find. A service tech for the Cadillac was helpful and... took me to the correct area.
Working with Mike Bonino was terrific! He was knowledgable, helpful and cordial through the process. I would happily work with him again!
I have been buying and using the services of Rickenbaugh since the 1980's and the staff of technicians have always provided the highest quality service.... With the virus issue, Mark came to pick up my car, provide a loaner, and Dwight called at the end of my service to explain the details and take my payment. Mark then returned my car. My car drives beautifully and was clean. I am grateful this kind of personalized service.
Caleb was an amazing representative. Extremely informative about updates about my car, the overall repair process, and answering any question I have. ... The whole process from the estimate, dropping my car, and picking was very easy for me.
Everyone has always been very helpful and friendly. The dealership is always clean and full of options to buy. I especially appreciate the sales staff... being relaxed and low pressure.
Good communication at the front service area Good price for the service. Nice to have a loaner car available. Especially because I live far away