Larry H. Miller Ford Lakewood

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Reviews

Average Ratings

4.2
274 lifetime reviews.
  • Incredibly Easy and Helpful!

    This was my first time shopping for a car. I searched for hours online trying to find the best vehicle and price, and eventually decided to start ...

    Dealer Response

    Thank you so much for this 5-star review! - Todd Hoskins, General Manager


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    This was my first time shopping for a car. I searched for hours online trying to find the best vehicle and price, and eventually decided to start my search at this dealership. A few hours later, I walked out with a new car! Both of my salesmen were incredibly nice and helpful, and both kept my budget in mind when finding cars for me to try out. The salesmen were David Herrell and Zach (did not catch his last name). The paperwork process was long but easy. This dealership found a car for me at a price I could afford. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for this 5-star review! - Todd Hoskins, General Manager


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  • Great online service

    Raquel was great! Very responsive and great service.

    Dealer Response

    I will be sure to pass this along to Raquel! Thank you so much. - Todd Hoskins, General Manager


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    Raquel was great! Very responsive and great service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I will be sure to pass this along to Raquel! Thank you so much. - Todd Hoskins, General Manager


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  • Thanks Sean and Chris GOOD JOB

    All the staff and management at Larry H Miller are a superb group of ordinary people that every day go out of their way to make your visit pleasan...

    Dealer Response

    Thank you so much for this fantastic review! - Todd Hoskins, General Manager


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    All the staff and management at Larry H Miller are a superb group of ordinary people that every day go out of their way to make your visit pleasant and stress free, Thanks again Sean in customer service and Chris in service writers

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this fantastic review! - Todd Hoskins, General Manager


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  • property manager

    They did very well giving me a quote in a timely manner with no strings attached. Kudos to the sales department!

    Dealer Response

    Thank you so much for you're 5-star review! - Todd Hoskins, General Manager


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    They did very well giving me a quote in a timely manner with no strings attached. Kudos to the sales department!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for you're 5-star review! - Todd Hoskins, General Manager


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  • Bought used Super Duty

    They delivered on all that they promised. Damion our sales rep was great to deal with.

    Dealer Response

    Dave, thank you so much for your 5-star review! - Todd Hoskins, General Manager


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    They delivered on all that they promised. Damion our sales rep was great to deal with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dave, thank you so much for your 5-star review! - Todd Hoskins, General Manager


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  • Ford Fusion Certified Pre-owned.

    Don't go here. Buy a Ford. But anywhere else. The left hand does not know how to talk to the right. They promise things then fail to deliver ...

    Dealer Response

    Jason, I am sorry you had a negative experience with our sales department. I would like to hear more about your experience, If you could call me a...


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    Don't go here. Buy a Ford. But anywhere else. The left hand does not know how to talk to the right. They promise things then fail to deliver (full tank of gas, clean interior, a call about repairs at a certain time). I tried to report problems to them through their internal poll, expecting that they would make some sort of effort to make the experience better. But it appears that they don't care unless the issue is made public. Seriously, try any other Denver area Ford dealer first.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jason, I am sorry you had a negative experience with our sales department. I would like to hear more about your experience, If you could call me at: 7207897790, I would love to see what I can do to make your visit more enjoyable next time! - Todd Hoskins, General Manager.


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  • Great Service, Thanks RJ

    Brought my son's Ford Escape in for service. RJ has been nothing short of incredible. A true professional who continually went above and beyond. T...

    Dealer Response

    Thank you so much for your 5-star review! - Todd Hoskins, General Manager


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    Brought my son's Ford Escape in for service. RJ has been nothing short of incredible. A true professional who continually went above and beyond. Thanks again RJ! Chris

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your 5-star review! - Todd Hoskins, General Manager


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  • Service I was charged for

    Just my truck and I again, trying to find someone to fix my truck I went to Phil Long ford to see if they could get me in before Tuesday, they cou...

    Dealer Response

    Terrance, I apologize for your frustration, and would like to do what I can to make things right. When you get the chance, please contact me at 88...


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    Just my truck and I again, trying to find someone to fix my truck I went to Phil Long ford to see if they could get me in before Tuesday, they could not but the Manager was kind enough to give the name of a shop that could. People like that I have respect for because if they say they not do a thing they tell you. instead of lying to you to make you believe they can. I have to get up early Monday to get truck to his shop but things like this make it worth it. re: the manager at the other Ford Dealer was as lost as I the thermostat is at the front of the engine not by the oil lines at the rear of the engine Second post Terrance

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terrance, I apologize for your frustration, and would like to do what I can to make things right. When you get the chance, please contact me at 888-927-9286. Thank you for your understanding, Todd Hoskins, General Manager.


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  • Thankful

    I'm a single mom and I have never owned or attempted to own a new car. I was online "just looking" and happened to fill out the online app. The ne...

    Dealer Response

    Nicole, Thank you so much for taking the time to leave a review. We are you happy to be able to help you and look forward to seeing you soon at La...


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    I'm a single mom and I have never owned or attempted to own a new car. I was online "just looking" and happened to fill out the online app. The next day Stephanie called and followed up with me, she explained that she could come pick me up and take me to the dealership to look around. I took her up on the offer and she picked me up from work! At the dealership I met Rachel and she was.MORE than helpful, she ended up being my right hand man. She was by my side the entire process and even picked me up from my house the day I bought my car!! I never thought I would qualify for a BRAND new car!! It was such a great experience! I didn't feel taken advantage of, they worked my credit and went above and beyond to get me into a car! I'm so grateful!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Nicole, Thank you so much for taking the time to leave a review. We are you happy to be able to help you and look forward to seeing you soon at Larry H. Miller Ford Lakewood! - Todd Hoskins, General Manager.


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  • Great Car, Ended Up Disappointed

    I purchased a used '05 Jeep Liberty from Chris Ortiz back in August when this was still Lakewood Fordland. He was super helpful, all of the staff ...

    Dealer Response

    Hello Jamie, I want to apologize for your frustration, and see what I can do to remedy the situation. At your convenience, please give me a call a...


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    I purchased a used '05 Jeep Liberty from Chris Ortiz back in August when this was still Lakewood Fordland. He was super helpful, all of the staff was extremely friendly and helpful through the process of me buying my first car. Customer service and follow up was great as well. Having such a great experience there myself, I recommended the dealership to a friend. There's a $150 referral check that you get if they purchase a car there as well, which my friend did. Everything went great, my friend bought his car from Chris Ortiz as well in October, and Chris told me I should be getting a check in 6-8 weeks. Its now March and I have still received nothing. Chris has followed up with me a few times saying that he would look into it, but I've tried to contact recently and have heard nothing back. This is the only major disappointment in an otherwise very positive experience with the company. I just wish that this had gotten resolved, because this makes it very hard for me to recommend this company to anyone else looking for a new car.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jamie, I want to apologize for your frustration, and see what I can do to remedy the situation. At your convenience, please give me a call at 888-927-9286. Thank you, -Todd Hoskins, General Manager


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