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Honda of Greenbelt

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(79 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Horrible service department

Absolutely horrible service. Was supposed to fix mechanical issues on my car but found out after calling twice and asking if they fixed them that they didn’t have them fixed. Car was undrivable and had to be towed there. Ended up taking the car anyways because they clearly couldn’t do their job and I had already returned my rental and was far from home and it was late in the day. They kept my car 1 week longer than they said they were going to just to do the cosmetic fixes. Car died the next day and I had it towed to a much better shop. If the problems weren’t covered under the collision they should have called with a price and not told me they were fixed when I clearly wrote them on the paperwork and asked. Run. Run. And find a place that actually fixes problem you clearly require.

Dealer response

Please allow me to apologize that we did not provide you with the level of service that you expect and, more importantly, deserve when doing business with us. I am very sorry for our poor performance. We would like to speak with you to gain a better understanding of what happened and work with you toward a resolution. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you. Rose Bayat, Director of Customer Retention

1.0

Pesimo

Pésima experiencia .no me dan una solución para solucionar el problema la e llevado muchas veses por lo mismo y nunca me resuelven nada .Honda pilot 2018

Dealer response

Lamento mucho leer que no le hemos brindado una solución a su inquietud. Envíe su nombre e información de contacto a rose@rrrautos.com. Esperamos con interés trabajar con usted. Rose Bayat, directora de retención de clientes

1.0

Went to Oursman in Bethesda instead

We tried a couple of different vans here and happened to also drive one from Oursman. The ones from College Park were all loud and the EcoBoost and Auto Off functions weren't consistently working. The one we drove from Oursman drove smoothly and was silent. The functions worked when you fully depressed the break pedal and they didn't bring jumper cables with the van like College Park did. Turns out no one drives the vehicles on the lot to keep them functioning properly and they allow the accessory batteries, as well as the regular battery, to run down between showings requiring the cables to get the vehicles moving. Very disappointing that they aren't maintaining their vehicles. My husband accidentally scheduled our maintainance through college park and I've asked him to cancel and take it to Bethesda where we bought it even though it's further away because I don't trust this dealership.

Dealer response

Thank you for taking the time to share your experience with us. We would like to learn more about the vehicles that you test drove and the members of our team that you worked with. Please send your contact information to rose@rrrautos.com. We look forward to working with you. ~Rose Bayat, Director of Customer Retention

1.0

Not Trustworthy

We thought it’d be hard to find any “ugly” customer care in the Auto/Car Sell Industry. Really, there’s plenty of bad, negligent customer care in the car dealership, but downright ugly? No dealership could be so stupid, right? No, we were wrong. There is one and it is called COLLEGE PARK HONDA – 9400 Baltimore Ave, College Park MD 20740. In our case, the sales mangers collectively and catastrophically neglected their mission statement and the 3 core-values of their company. Reliable: - Promise what you will do and do what you promise. Responsible: - Be responsible for creating a customer advocate. Respectful: - Treat each person the same way you would treat your family members “They are Family” - We were promised an Out-to-door price for a vehicle and received written confirmation from the client care manger. - We were told that the deal can only works today, and they wanted us to return to the dealership to seal the deal. We agreed! - Upon our return to the dealership, the whole situation changed all of the sudden. We were told they could not do the deal and offered us over $900 higher deal. - They tried to take us through the same salesman drama with frequently changing sales managers attempting to explain that it was a misunderstanding, but we insisted on the written confirmation from the client manger. - They acted irresponsible – keep in mind, we traveled 1.5 hours from Virginia to College Park MD, because we thought they will be serious and responsible enough to honor their written words. Wrong, THEY ARE NOT!! - They did not respect our time, our trust and most importantly, they did NOT MAKE US FEEL RESPECTED by twisting words and trying to blame us for whatever happen at their end. If the written confirmation was a simple miscommunication, they had the chance to correct it prior to our arrival to the dealership. They had over 22 hours’ time after sending out the confirmation and at least 4 conversations on the phone to be honest and upfront. It is not even the money factor which makes us feel reallllly horrible, since both myself and my fiancée are decently paid professionals with over 250K combined annual incomes. Rather, the integrity and the trust worthiness of the dealership is the key factor. We most probably go elsewhere and are willing to pay higher price instead of dealing with college park honda sales associates who we think simply UNTRUSTWORTHY! Since we also have a written agreement, we will also consider filing a complaint with the Maryland Consumer Protection Agency and the Federal Trade Commission about college park honda’s deceptive practices. We will defiantly use our network to its maximum to raise awareness of these odd-hoax practice of this dealership.

Dealer response

Please allow me to apologize that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I am very sorry for our poor performance. I would like to work with you towards a resolution. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you.

5.0

Review of My Experience at College Park Honda

I was very please with my entire new car purchase experience at College Park Honda. All the members of the staff treated me with courtesy and answered all my question. In particular, the salesman Abdul Amos was very helpful and continues to be well after my purchase of a Honda Pilot.

5.0

Customer Friendly Service

I did not expect to come out with a car. I thought I might get some kind of quote and do a comparison. But I was PLEASED. From the moment I walked in I was treated with respect. The lady at the front was sweet and got me a sales person quickly. Kola was very nice and listened to what I wanted. When he referred me to Abdul, he made sure Abdul knew what my intentions were. Abdul was GREAT. He never gave me attitude, never tried to make me go in a direction I didn't want to go. He was willing to negotiate and compromise with me (I was pretty firm on some points). And he wasn't gone once the sale was made. Oh no, he helped in getting the tags from my old car onto the new and he patiently waited as I moved things from my old care to the new. And helped me pair my phone to the Bluetooth system. Great experience. I forgot to mention Flor in the finance department. She was awesome too.

5.0

Great experience !

We very pleased with the new car we bought a couple of weeks ago @ College Park Honda. Mr. Abdul Amoz , the sales manager was very nice, patient & helpful during the buying process. He's happy to explain & answer my questions about the car even days after we bought the car. I will give Mr. Amoz 10 out of 10 for his service.

5.0

Honda Civic 2019 Hatchback

Lourdes Paulino Help me on my purchase she was very patient and understanding i'm very happy with my car and overall would definitely go back to College Park Honda and Lourdes for my wife CRV

5.0

amazing dealer !!!

I had a wonderful experience at Honda college park. The salesman and manager Lelvin and Bruno made my buying process as smooth as possible. They are the best in the business I’ll definitely be a returning customer

5.0

Truly the BEST in the DMV Area!

I was shopping for a new car (2018 Honda Civic EXT w/ Honda Sensing). I went through about 5 dealerships in the DMV area before I came across the great College Park Honda. Each of the other dealers promised to get me the car I wanted, since it was very limited in the state of Maryland, but NONE of them were able to get the car to their shop... except for College Park Honda!! It was close to closing time and after a day of dealing with inconsistent sellers from other dealerships, Lateef from College Park Honda was more than a fresh breath of air. On the phone, Lateef was nice and straightforward- he mentioned that the car was hard to come by, but that he would do all that he could to make sure I got what I wanted. We talked about a price that worked for both of us and the next day, I came into the dealership and signed for my car! The manager, Mr. Ajayi even came over to make sure everything was okay and to congratulate me on my purchase! I am a first time buyer, and College Park Honda definitely made a lasting impression. Great people! I would definitely recommend their service to every and anyone interested in buying a new or used vehicle. They are more friendly and true to their word than the other dealers that I visited in the area. Thank you again Lateef and Mr. Ajayi!!!