Reviews
Write a reviewJames Rodrigues
Great place for service and hassle-free purchase, Service Dept is great my truck is always done on time.
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
$10,000 ADM ripoff charge
I ordered a 2022 Ford F150 Lightning in Feb. It got pushed back to a 2023 which was fine with me as it was price protected by Ford. I just a notification from Ford that it was produced and will ship within a few weeks. I went to the First Ford today and was told there will be a $10,000 ADM charge when I come into buy it. I'm on may sites and see most are paying MSRP for their Lightnings. I wish I would have known that before you order from a dealer you can not change dealers. I would not have ordered this from First Ford as most local dealers are selling for MSRP like a reputable dealer does and not scalp the customer. I have bought a few trucks from here and never will again. Posted on Ford Gen 14
Hi Poolman, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We take our customers’ comments seriously so we hope that you’ll give a call to Rob at (508) 730-1000 ext 1212 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
I ordered a 2022 Ford F150 Lightning in Feb.
I ordered a 2022 Ford F150 Lightning in Feb. It got pushed back to a 2023 which was fine with me as it was price protected by Ford. I just a notification from Ford that it was produced and will ship within a few weeks. I went to the First Ford today and was told there will be a $10,000 ADM charge when I come into buy it. I'm on may sites and see most are paying MSRP for their Lightnings. I wish I would have known that before you order from a dealer you can not change dealers. I would not have ordered this from First Ford as most local dealers are selling for MSRP like a reputable dealer does and not scalp the customer. I have bought a few trucks from here and never will again. Posted on Ford Gen 14
Quality servide
Mitch was very accommodating and took great care of my car needs.
Hello Kevin, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At First Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Purchase of F150 truck from First Ford
Had a great experience purchasing my vehicle at First Ford. Everyone explained everything about my truck purchase to my satisfaction. After purchase l had some questions so I returned to thedealership and Joshua answered all of my questions for me which I appreciated very much.
Hi Joseph, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Yearly service for 2017 Ford Fusion Hybrid
I brought my Fusion in for its yearly maintenance and inspection sticker. Upon inspection, I need rear brakes and rotors. I am appreciative of this safety catch. Service was completed timely as promised.
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Dealer is not trust worthy. They sold the vehicle I had a...
Dealer is not trust worthy. They sold the vehicle I had a $1000 deposit on. The manager and owner are a joke!! No business ethics whatsoever. Stay clear of this dealer. Go anywhere else.
Bait and switch
Called up asking if they had any Ford Broncos in stock talked to kiana who was very nice on the phone asked her how much they would be was given a price my fiancé went in to test drive later was told that she could not deal with kiana and instead was referred to another salesman this salesman first off didn’t listen to what we were saying the. Came in several thousand dollars higher than what kiana had said to Earlier that day. Looked up the car online the price they advertised was the price kiana gave. Called up and spoke to sales manager Rob was told kiana must have been mistaken this place is just clearly a bait and switch lure you in with a low price then jack it up.
Hi Eric, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to Rob at (508) 730-1000 ext 1212 so we can work towards a resolution.
Airbag replacement
Very pleased with the promptness of service,very courtesy, would highly recomend,first ford for all service issues, very professional.
Hi Jeanne, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!
I recently purchased a used truck from Josh at First Ford...
I recently purchased a used truck from Josh at First Ford and I have to say the experience was completely frictionless. Top notch customer service and professionalism all around.