Ourisman of Rockville Hours
Ourisman VW Mazda of Rockville, MD treats the needs of each individual customer with paramount concern. We know that you
have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options
"Home of the Ourisman Advantage! See dealer for details...."
We had a wonderful experience. No pressure, great communication, great price. The car was more bougie than I was initially looking for and a little higher... mileage, but I was very satisfied with the care Ourisman put into and the quality of the vehicle...and you can’t beat the buying experience.
I went to this dealer to buy a used car. I was surprised that the agent and the manager pretend as if they did not see a significant damage on the spoiler.... Had it not been I did a good inspection, i was scammed. A little bit of honesty will go long way. At the end, they offer a credit to fix the damage, which was a joke. I walk out.
Best experience buying a new car. No shuffling around to manager, experienced and knowledgeable sales representative. We got all the information we needed... and the exact auto we were looking for at the best price quoted from three dealers.
I drove from Virginia to come to this dealer because my extensive internet search showed that they had the largest inventory and best prices in the area.... The salesperson I worked with, Alex Divani, was top notch -- he did test drives for three different cars and was knowledgeable and patient. I am very pleased with the car I bought. This was by far the easiest and most pleasant experience I've had buying a car. I would highly recommend this dealer.
Good experience with salesman Ali Hatam. He was patient, knowledgeable and helpful throughout. Would recommend him, Mazda3 Hatch and Ourisman of Rockville... to a friend.
This is a warning that this dealership will intentionally scam you if they are given the chance. They are decently nice albeit pushy (normal car salesman),... but they hid crucial information from me and false advertised. I wish I had believed the other negative reviews on here, but I can confirm how shady they are. I went there for an used Audi A4 posted on their website. They were charging the Kelly Blue Book value for a vehicle in great condition. When I got there, the car had a noticeable dent in the front left fender. The salesman said he could hardly see it, one to two hundred dollar fix at most. Why would they be trying to sell a car with a large dent in it without acknowledging it at all? Well I would find out when I took it to a local mechanic (Gili's automotive) for a pre-purchase check. They inform me of several problems with the car along with a guess that this dent would cost $2k to fix. They told me that I should try to get my money back for that inspection because I've been scammed, several problems with the car and it would not have passed inspection if they inspected it. They even got a local body shop to give me an estimate to repair the damages ($2.3k). I drive back to the dealership to talk about them trying to scam me and they tell me the mechanic was "taking me for a ride". If that repair was so cheap why couldn't the dealership just fix it? What motivation would the mechanic and body shop have for giving me false reports and estimates? They are recommending me not to purchase the vehicle! And I already paid them for their services. Well I wouldn't be able to find out why they were acting so shady because the refused to talk any further to me about it and told me to leave. Be careful.
I had a great experience in buying a new VW Tiguan thanks to the professionalism of Dino Muller. Even do I was just shopping around, Dino gave me lots... of tips over the phone. With no pressure, he let us drive the car and explained in details the value of purchasing the car from the dealer. A few days later, we decided and purchased the car. And, few days later, a Saturday late afternoon, Dino kept the service department open for us to clear a service light. We were very pleased with the after sales attention and Dino strong customer oriented attitude to solve our problem.
My salesperson, Ali Hatam, was great. The fellow that handled the payment, just average. The office had a radio playing so loudly that my daughter turned... it down.
I have tried twice to purchase a vehicle from this dealership. I was told NO both times with cash in hand. Yes, I do not live in Maryland but I was purchasing... the vehicle... thought they wanted to keep the lights on. The last time I offered $2000 over the list price and was told no. I am not sure how this dealership stays in business.
advertising cars for a low price, of course there is not true!!! when asking for the specific car ( via chat ) no more answers...ghosting :)