Ourisman Volkswagen Mazda of Rockville

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.4
436 lifetime reviews. Includes reviews of Ourisman Volkswagen Mazda of Rockville from DealerRater.com
  • Great Car Buying Experience!

    Just bought a 2015 VW Jetta SE from Ourisman Rockville and my experience was great! Even though I ran into a little complication with my loan, Jus...

    Dealer Response

    We couldn't be happier that Justin provided you with a great buying experience. He is a true asset and we are lucky to have him on the Ourisman o...


    Show Full Review

    Just bought a 2015 VW Jetta SE from Ourisman Rockville and my experience was great! Even though I ran into a little complication with my loan, Justin was very professional and helpful throughout the entire evening. He really took the time to make sure our car buying experience went as smooth as possible! If you ever find yourself in need of a car, I would definitely recommend Justin and the crew from Ourisman Rockville!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We couldn't be happier that Justin provided you with a great buying experience. He is a true asset and we are lucky to have him on the Ourisman of Rockville team. We hope you are enjoying your new VW Jetta, please come back to visit anytime! Respectfully, Alonso Avila Internet Sales Director


    Hide Full Review
  • Great Service
    May 23, 2017

    I brought my Mazda3 for service had another great experience at Ourisman. My service consultant, Mike Porter, was awesome. He was so nice and kept...


    Show Full Review

    I brought my Mazda3 for service had another great experience at Ourisman. My service consultant, Mike Porter, was awesome. He was so nice and kept me updated on the status of my car, including anything that may need work/service in the future. He even found me some coupons and saw that I had enough service points to bring the costs down a bit. I always feel taken care of at Ourisman and still bring my car there after 5 years.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Great local VW/Mazda Dealership!

    This was the most seamless and worry free car purchase I have ever made. Came in told my sales person Ray Palizkar who is by the way very helpful,...


    Show Full Review

    This was the most seamless and worry free car purchase I have ever made. Came in told my sales person Ray Palizkar who is by the way very helpful, knowledgeable about cars he sells! Anyways, we told Ray what we wanted to test drive, when we arrived back at the dealership, I didn't have to spend much time negotiating a deal, I figured why waste anyone's time and told Ray upfront what I was looking for in the deal, etc. Sales manager came to me immediately with a counter offer and after little bit of talk we agreed in the middle price that was reasonable for everyone. Whole process probably took less than 3 hours! I think it speaks volume how many abundant rave reviews this dealership receives here and there is definitely a reason why....a GREAT customer service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Fast and Friendly
    April 30, 2017

    I went to Ourisman to get my 2015 Mazda3 serviced. Allen Krum serviced my vehicle for me and went above and beyond to make me feel comfortable and...


    Show Full Review

    I went to Ourisman to get my 2015 Mazda3 serviced. Allen Krum serviced my vehicle for me and went above and beyond to make me feel comfortable and valued. He greeted me immediately and walked me through the steps of the service. My car was ready quickly and was washed to look brand new. Very happy with the experience.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Great Experience buying a car
    April 25, 2017

    Bought a 2017 VW Beetle convertible with Ray. He was very knowledgeable about the product, showed me the garage, answered all my questions, helpe...


    Show Full Review

    Bought a 2017 VW Beetle convertible with Ray. He was very knowledgeable about the product, showed me the garage, answered all my questions, helped clean out my car, and even filled up my gas tank before I left. I have bought cars in the past and had terrible experiences, but this was very smooth. I would recommend Ourisman, and Ray to anyone!

    Does recommend this dealer

    Hide Full Review
  • Stellar Customer Service and Quality of work
    April 22, 2017

    My wife and I have been servicing our VWs at Ourisman Rockville now for over 2 years and the trust that we have been able to form with the Service...


    Show Full Review

    My wife and I have been servicing our VWs at Ourisman Rockville now for over 2 years and the trust that we have been able to form with the Service Advisors as well as with the Technicians and Mechanics is priceless!!! We used not to trust dealers service. But at VW Ourisman of Rockville they will take the time to explain what's needed now and what can wait for a few more months. If during a routine service interval they find something wrong they will invite you to the shop and show you along with the tech or mechanic working on your car the found issue and fully explain your options. Seeing is believing. We cannot see our selves servicing our VWs anywhere else... Thank you Jesus, Alan, Andrei, Mike and Chuck for your honesty and professional friendly service. Samir & Lorie

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • New Jetta
    April 19, 2017

    I just bought a new Jetta, and the salesman, Billy Devine, did a great job. He knew all the features of the cars, and explained everything. The bu...


    Show Full Review

    I just bought a new Jetta, and the salesman, Billy Devine, did a great job. He knew all the features of the cars, and explained everything. The buying process went very smoothly, and he answered all my emails very promptly, and followed up after I bought the car. I'd bought a Jetta 14 years ago at another dealership, and this experience was much better.

    Does recommend this dealer

    Hide Full Review
  • Great asistance, Jay, thank you
    April 11, 2017

    We were at Rockville Ourisman last week in order to purchase a new VW. Jay was are specialist. From the very first seconds of our encountering til...


    Show Full Review

    We were at Rockville Ourisman last week in order to purchase a new VW. Jay was are specialist. From the very first seconds of our encountering till the end of our buying procedure he was with us with his experience, knowledge, his sincere treatment and candid answers to our questions. Now, in addition to getting a new beautiful VW/Passat, we have also this nice memory of being accompanied by Jay. Once again, our sincere thanks to you jay for the way you are. Gevork

    Does recommend this dealer

    Hide Full Review
  • Thanks Jay
    April 4, 2017

    I was replacing a new car (9/2016 purchase) due to manufacturer defects and didn't need much in the way of product education, etc. I wanted to co...


    Show Full Review

    I was replacing a new car (9/2016 purchase) due to manufacturer defects and didn't need much in the way of product education, etc. I wanted to come in, sign the docs, and be on my way without strain on the pocket. Thanks to Kamran, Jay, and Allen, I was in and out in an hour. The dealership's concessions made this work, no credit to corporate on the resolution. Great people, great franchise.

    Does recommend this dealer

    Hide Full Review
  • Don't waste your time dealing with another VW dealer
    April 3, 2017

    I experienced a two-week-long enraging saga before I found Jimmy at Ourisman. From dealers refusing to give me their best price via e-mail (alway...


    Show Full Review

    I experienced a two-week-long enraging saga before I found Jimmy at Ourisman. From dealers refusing to give me their best price via e-mail (always including incentives I didn't qualify for and excluding $800 freight charges, $300 admin fees, etc), to dealers attempting to convince me I didn't want to drive a manual transmission. Unraveling the cost became a painful, multi-e-mail process where they'd refuse to answer the question the first time I asked, instead saying, "When can you come in?" Just when I thought I'd go mad, a friend suggested I reach out to Ourisman of Rockville. The website connected me with Jimmy Alegre who provided me with the "This is the final cost with all fees and without incentives you don't qualify for," email within a few minutes. I asked a few redundant questions because I didn't believe it could be that easy, but it was. I was on the Metro within the hour where they picked me up at the station, showed me the car, and had the paperwork ready for me shortly thereafter. During closing, they reviewed options, such as maintenance plans, but I felt no pressure to buy them. All in all, it was an amazing experience--especially for someone who hates shopping or leaving the city--and I love my 2017 VW Jetta SE. It's solid and zippy and it doesn't skimp on the trim just because you wanted a manual transmission.

    Does recommend this dealer

    Hide Full Review