Mercedes-Benz of Ontario

My go to dealership for service. Took my S580 in for a 50k service. Making the appointment was easy and the service department turned the car around quicker than expected. Thank you Noé Romero for making sure everything was done in such an efficient manner!!

Patient and listens to your issues and requests Ron in Service and Johan in Sales - I left very satisfied.

Ontario Mb is an excellent clean dealership. The service advisors in maintenance department were very helpful. The service advisors I encountered when purchasing my sedan exhibited excellent and professional skills. They gave me a thorough explanation of the devices and its' function in the new car I purchased. Thank you very much for your help.

Jonathan Graham and Brian C were great to work with. It was one the best car buying experiences I have had.

Phil Gibson is the top service advisor to ensure your car gets attention when being serviced and he provides clear communication. All 3 MB I’ve owned over the years have always been serviced with Phil. He is an asset to the dealership.

The sales process was smooth. No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. The air system caused the car to sag on the drivers side when left sitting overnight. There was a defective trim piece in the trunk, and there was a slight ratting sound in the door. We took the car to our local dealer for eval since MB Ontario is 2 hours away (it would have taken 8 hours of my time to take it there, drive home, go back to pick it up, and drive home again). The first two issues were covered under warranty. The rattle was not. It was a broken strut/bracket under the rear of the car that had been damaged previously. I contacted MB Ontario and per their request, sent them the invoice for the repair ($1,000). In the meantime, I received a traffic fine that that happened the day their driver delivered the car to us. Ken Lau, a senior sales manager called me, attempting to take the good-guy roll, to inform me that "management" refused to take any responsibility for the damaged strut, stating their tech would never have missed it during the inspection. This, despite the fact that the car had had a rear bumper impact prior to our purchase, and that their tech also missed the leaking air ride system and the damaged trim piece. But then he conflicted that by stating if I'd have taken it to them, they would have repaired it for free since it would be at their cost, and not the end-user cost of our local dealer. So which is it? Either there was no way it could have been a pre-existing condition that your tech missed, and would not have been covered, or it actually was, which is why you said you would have taken care of it at your dealership. They did not offer to pay the fine either. The money is not that big a deal. It's simply a matter of principle and business ethics. I really can't stand dishonorable tactics and people. A lack of accountability is pretty typical of how most people think of dealers. I had higher expectations for these guys. We will not consider another transaction with MB Ontario when we trade-in this car.

Very nice showroom. I had a positive experience with the entire staff, sales and finance, also friendly gestures of someone bringing water and cookies to you was great.

They are very attentive! Very helpful! Make sure you go to kyrillos for your service needs! He is friendly cares and keeps you up to date!

if u go here for service, Christian Lopez is the best advisor, he will be there for u for emergencies and will help you save time and money. christian lopez is the guy u want to c.

Art helped me and he could not have done better. He was very kind and professional