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Mercedes-Benz of Ontario

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Ontario Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 8:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2014

The Fletcher Jones' family legacy continues with Mercedes-Benz of Ontario, who received the 2014, 2015, 2016 and 2017 Me

...

rcedes-Benz Best of the Best Dealer Recognition Award! Like all Fletcher Jones' luxury car stores, Mercedes-Benz of Ontario is committed to providing drivers from the Inland Empire more than just award-winning autos and class-leading safety features. We're dedicated to bringing you world-class service. From the moment you walk through our doors, your satisfaction is always our top priority.

"Experience the Fletcher Jones Difference Today!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
919 lifetime reviews. Includes reviews of Mercedes-Benz of Ontario from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 19, 2019

    My service manager was excellent and I was well taken care of. Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Donna, Thank you for the 5 star review! Our team appreciates your great feedback and looks forward to serving you again. All the best, Your Fr...iends and Family at Mercedes-Benz of Ontario

  • 5.0 out of 5
    November 18, 2019

    I'm so happy to be a part of the Mercedes family! Chris Bland manager of the Internet department, and Deborah Pound along with Dennis Veals finance manager... was awesome!! they worked hard for us, they wanted to make sure we were happy with the car we chose they explain things in detail as many times as we needed them to, you get a really good vibe from them all. Dennis Veal even went a step further into getting us a better deal as far as us saving us a few more buck! made sure we had something to eat! Deborah pound went herself personally to pick it up! Chris Bland even offered us to come back to make sure we detailed and wash the car to our satisfaction and We really appreciated that. their courteous, helpful and good at their job. You will be satisfied Guaranteed!! We purchased a 2019 AMG C43 red, and I love it!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience working with Deborah, Chris, & De...nnis. We look forward to the journey ahead. Kind Regards,Your Friends and Family at Mercedes-Benz of Ontario


    Worked with:
    Dennis Veals

    Finance

    (5.0) 18 reviews

    Debbra Pound

    Internet Manager

    (5.0) 7 reviews

    Chris Bland

    Internet Sales Director

    (4.6) 9 reviews

  • May 3, 2018

    The folks at Mercedes Ontario are awesome, especially Abe! Definitely come here with your Costco card and youll get an amazing deal from Abe and team.... Professional people who care about what you look for and can recommend the best option. Thanks guys!!! Roland

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Roland. Thank you for your feedback on our team. I am happy to hear you had an amazing experience shopping for your new Mercedes-Benz. Should yo...u need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager

  • 5.0 out of 5
    November 17, 2019

    Nothing negative too say about the service or the people. I like the young greeters in the service Dept. good way too teach them how to work early.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for your 5 star review! Our goal is to provide the best experience possible. We look forward to welcoming you back! Best, Your Frien...ds and Family at Mercedes-Benz of Ontario

  • 5.0 out of 5
    November 16, 2019

    Rudy was excellent and helpful all the time. I would recommend to all my friends and I would come back to service my car in the future

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for leaving us such a great review and recognizing Rudy! It is wonderful to hear that your most recent visit with us is deserving of ...your 5-stars. Best, Your Friends and Family at Mercedes-Benz of Ontario

  • 5.0 out of 5
    November 15, 2019

    Clean facility, well organized and customer centric operation. Will return for service and possible new car purchase in the future. Would definitely recommend... friends to the dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello,Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Chao Wang during your visit. We are ...delighted that everyone was kind and the process was well organized! Your feedback and recommendations are truly appreciated. We look forward to welcoming you back. Best,Your Friends and Family at Mercedes-Benz of Ontario


    Worked with:
    Chao Wang

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    November 11, 2019

    Excellent service! My car was fixed on time and delivered to me washed. the waiting area is always comfortable. The massaging chairs are excellent . I... always feel important when I go to Mercedes-Benz of Ontario. All the personnel are courteous and very helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello,Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your excellent service visit with us. We are happy that you... enjoyed your time in the waiting area and that everybody was very courteous and helpful!! We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Mercedes-Benz of Ontario


    Worked with:
    Amatziah Hunte

    Service Adviser

    NOT RATED

  • 5.0 out of 5
    November 11, 2019

    On this visit, it was time for my old (2002), but new to me, S500 to have its first B Service on my watch. I've been bringing my car to Kleber ever since... I bought it in in 2018. I was a bit on edge about the cost of a service on a car with so many bells and whistles, but was pleasantly surprised with having a "normal checkup." I attribute that to the fact that Kleber has been taking good care of me up until this point...no surprises. To top things off, Kleber and his team were able to trouble shoot the cause of an odd noise that I was hearing in the car...turned out that they were able to remedy a vacuum leak in the locking system (a portion of which I had to replace on one of my last visits) and so I drove off with no more noise, and no additional charge. So, as I mentioned, thanks to Kleber, I found myself in good hands. PS, My decision to bring my car in on Halloween was a spontaneous one...my car's display was warning me that the service time was approaching, but I just swung by on a whim, and despite having what appeared to be a full plate of customers, he made quick work of processing my paperwork, and even arranged for an Uber ride to take me to my office on the opposite side of the freeway. (I then made arrangements for my own ride home to Claremont when the time came.) PPS, By stopping by on Halloween, I learned that the helpful folks at MB of Ontario have a sense of humor...it was a treat to see the various costumes, and I especially enjoyed Kleber's rendition of "Felonius Gru" - complete with the eyebrows and two of the helpful Minions at his side. :-)

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello,Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your outstanding service visits with Kleber Romani. We are ...very happy that he continues to provide you with exceptional service and that you were able to visit us on Halloween as well!! Your recommendations are truly a gift and we value your feedback. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Mercedes-Benz of Ontario


    Worked with:
    Kleber Romani

    Service Adviser

    (4.9) 14 reviews

  • 5.0 out of 5
    November 8, 2019

    I always receive Great service at MB of Ontario. The staff is always very friendly and helpful. The service is quick and efficient and I never have to... wait around wasting time . The loaner car service is awesome. I would recommend this dealership to everyone. I will definitely buy my next car from them and have it serviced here . Thank you Mercedes Benz of Ontario. Grant Young

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello,We greatly appreciate you taking the time to post your 5 star review! It's wonderful reviews like yours that truly represent what we strive for... everyday! Our entire service team appreciates your feedback! Kind Regards,Your Friends and Family at Mercedes-Benz of Ontario


    Worked with:
    Kleber Romani

    Service Adviser

    (4.9) 14 reviews

  • 5.0 out of 5
    November 8, 2019

    Great dealership, great service department, always ready to help, they also work with the Customer with time of pick up and any service specials . Love... it

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Thank you for your 5 star review! Our goal is to provide the best service experience possible.Regards, Your Friends and Family at Mercedes-Benz... of Ontario


    Worked with:
    Chao Wang

    Service Advisor

    (5.0) 5 reviews

    Ibrahim Aboud

    Sales Consultant

    NOT RATED

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