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Mercedes-Benz of Ontario

(2,078 reviews)
Visit Mercedes-Benz of Ontario
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–4:00pm
Sunday 10:00am–8:00pm Closed
2022 consumer dealer award
View 5 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (909) 321-3975 (909) 321-3975
Used (909) 321-3986 (909) 321-3986
Service (909) 740-6178 (909) 740-6178

Inventory

See all 664 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2014.
As a family-owned business, Fletcher Jones dealers have been providing world-class service and care to luxury vehicles across the nation since 1946. We’ve built our history through earning your trust, convenient amenities, and competitive pricing! Experience luxury at Mercedes-Benz of Ontario - Your premier new and used Mercedes-Benz dealer in the Inland Empire. We look forward to assisting you!
Experience the Fletcher Jones Difference Today!

Service center

Phone number (909) 740-6178

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 58 employees View less employees

Reviews

(2,078 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Ontario from DealerRater.

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This dealership is great when it comes to service very

This dealership is great when it comes to service very quick if they realize a mistake they made whether it’s warranty updating on there side they will fix it and make sure it’s getting taken care of Kyrillos is an amazing service advisor always communicating and giving updates as much as possible

This dealership is great when it comes to service very

This dealership is great when it comes to service very quick if they realize a mistake they made whether it’s warranty updating on there side they will fix it and make sure it’s getting taken care of Kyrillos is an amazing service advisor always communicating and giving updates as much as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Pleased I brought my E550 Cabriolet here.

Pleased I brought my E550 Cabriolet here. Mike Doehla and the service techs are really engaged, professional and the waiting area if you should choose to stay is clean, comfortable and 3 seats are available for massage!

Pleased I brought my E550 Cabriolet here.

Pleased I brought my E550 Cabriolet here. Mike Doehla and the service techs are really engaged, professional and the waiting area if you should choose to stay is clean, comfortable and 3 seats are available for massage!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Called in about a C 300 cabriolet spoke with Zachary.

Called in about a C 300 cabriolet spoke with Zachary. All he did was talk in circles and tried very hard to pass me to his manager. After giving him an offer he said his manager would call me. Had to contact him again the next day and request follow up, which he said his manager would call me shortly. Another salesperson called me named John, he also talked in circles and was unprepared when he requested a time for us to chat again. All I wanted was a straight answer about my offer for a vehicle. In the end John could not justify why the book values on this particular car were $5,600 over market value. Even though fletcher jones dealership group is the, “Best in the market,” and I, “shouldn’t worry about price because they’re so competitive.” Him and his management could only concede $200 on a vehicle $5,600 over market value. Even though I used logic, and actual comparable vehicles in the market to shop against their inventory this did not get anywhere. The price may not be the fault of management, but Zachary’s service was sub par, and I don’t see how this dealer became, “number one in the market,” if they over charge and are inflexible on their vehicles.

Called in about a C 300 cabriolet spoke with Zachary.

Called in about a C 300 cabriolet spoke with Zachary. All he did was talk in circles and tried very hard to pass me to his manager. After giving him an offer he said his manager would call me. Had to contact him again the next day and request follow up, which he said his manager would call me shortly. Another salesperson called me named John, he also talked in circles and was unprepared when he requested a time for us to chat again. All I wanted was a straight answer about my offer for a vehicle. In the end John could not justify why the book values on this particular car were $5,600 over market value. Even though fletcher jones dealership group is the, “Best in the market,” and I, “shouldn’t worry about price because they’re so competitive.” Him and his management could only concede $200 on a vehicle $5,600 over market value. Even though I used logic, and actual comparable vehicles in the market to shop against their inventory this did not get anywhere. The price may not be the fault of management, but Zachary’s service was sub par, and I don’t see how this dealer became, “number one in the market,” if they over charge and are inflexible on their vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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What keeps me coming back to this particular dealership

What keeps me coming back to this particular dealership is Afshin! He just makes things so smooth, and easy. He’s just such an honest no xx person, I respect and appreciate his integrity.

What keeps me coming back to this particular dealership

What keeps me coming back to this particular dealership is Afshin! He just makes things so smooth, and easy. He’s just such an honest no xx person, I respect and appreciate his integrity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Highly Recommended Fair competitive prices and huge

Highly Recommended Fair competitive prices and huge selection Thank you to the Boss Luis Hakimi

Highly Recommended Fair competitive prices and huge

Highly Recommended Fair competitive prices and huge selection Thank you to the Boss Luis Hakimi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Ontario Mercedes Benz is the best.

Ontario Mercedes Benz is the best. Salesman (Johan), GM (Addi), service advisor (Robert Tabor) they’re super nice and professional. I recommended friends to OMB, and they’re all satisfied. Will definitely recommend to family & friends.

Ontario Mercedes Benz is the best.

Ontario Mercedes Benz is the best. Salesman (Johan), GM (Addi), service advisor (Robert Tabor) they’re super nice and professional. I recommended friends to OMB, and they’re all satisfied. Will definitely recommend to family & friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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My salesman was Mir Jalal.

My salesman was Mir Jalal. He was patient, knowledgeable and friendly. As a first time buyer I had a lot of questions, confusion and apprehension but he eased my mind and was able to find me what I wanted. I’ll recommend this place to friends. Mir did a great job. I love my car!!!

My salesman was Mir Jalal.

My salesman was Mir Jalal. He was patient, knowledgeable and friendly. As a first time buyer I had a lot of questions, confusion and apprehension but he eased my mind and was able to find me what I wanted. I’ll recommend this place to friends. Mir did a great job. I love my car!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great service department and technicians.

Great service department and technicians. Always responsive and communicative. Fast turn around on cars also.

Great service department and technicians.

Great service department and technicians. Always responsive and communicative. Fast turn around on cars also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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It's really a friendly place, they're happy to see you,

It's really a friendly place, they're happy to see you, have coffee and baked goods waiting for you most of the time. It's a very busy place, and time goes fast looking at the $200,000 cars!! I love my car and I feel like they do, too! Fletcher Jones has a tremendous pride for they're Mercedes Benz and you can feel it when you're there. The employees take pride in they're work and it shows! I'm happy to be a client and feel confident car is in good hands! So, "Nice job, keep going!!"

It's really a friendly place, they're happy to see you,

It's really a friendly place, they're happy to see you, have coffee and baked goods waiting for you most of the time. It's a very busy place, and time goes fast looking at the $200,000 cars!! I love my car and I feel like they do, too! Fletcher Jones has a tremendous pride for they're Mercedes Benz and you can feel it when you're there. The employees take pride in they're work and it shows! I'm happy to be a client and feel confident car is in good hands! So, "Nice job, keep going!!"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Great dealership!

Great dealership!! Iman, Malcom, and Dennis secured my purchase and were amazing from start to finish. I highly recommend going to Mercedes-Benz Ontario to make a purchase.

Great dealership!

Great dealership!! Iman, Malcom, and Dennis secured my purchase and were amazing from start to finish. I highly recommend going to Mercedes-Benz Ontario to make a purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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