Reviews
Serviced my truck in great time and did exactly what I
Serviced my truck in great time and did exactly what I needed. Chris went over all points--- well satisfied.
Serviced my truck in great time and did exactly what I
Serviced my truck in great time and did exactly what I needed. Chris went over all points--- well satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
#1 Cochran CJDR is by far the best dealership I have ever
#1 Cochran CJDR is by far the best dealership I have ever dealt with!! My sales, to post-sale follow-up and service, i have had nothing but 110% positive experiences with them. Just yesterday, my Wrangler was due for inspection, it was a brand new 2024 I purchased earlier this year, but had July inspection stickers. I really didn't even think about when I bought it, but both my service advisor and the sales manager went above and beyond and did the inspection on their dime since I only had it a few months. I was not expecting that, but they truly take care of their customers!! I highly recommend them. So much so, that after my Jeep I purchased 2 more vehicles from this dealership, one for my wife and one for my youngest daughter, and a Hyundai at the Monroeville Hyundai dealership. Each sale was absolutely a breeze and their pricing is hands down the best on any vehicle and makes the process so simple for everyone involved!!!
#1 Cochran CJDR is by far the best dealership I have ever
#1 Cochran CJDR is by far the best dealership I have ever dealt with!! My sales, to post-sale follow-up and service, i have had nothing but 110% positive experiences with them. Just yesterday, my Wrangler was due for inspection, it was a brand new 2024 I purchased earlier this year, but had July inspection stickers. I really didn't even think about when I bought it, but both my service advisor and the sales manager went above and beyond and did the inspection on their dime since I only had it a few months. I was not expecting that, but they truly take care of their customers!! I highly recommend them. So much so, that after my Jeep I purchased 2 more vehicles from this dealership, one for my wife and one for my youngest daughter, and a Hyundai at the Monroeville Hyundai dealership. Each sale was absolutely a breeze and their pricing is hands down the best on any vehicle and makes the process so simple for everyone involved!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Felt rushed at one point texted my salesman for a numbers
Felt rushed at one point texted my salesman for a numbers sheet and did not get one at the time requested. I did request to see it since I had an hour an half drive to get to the dealership. Had a small period of time to look over my car but at the same time was going over the numbers so didn’t really have time to look at it. Got home and notice the headliner and back seat still had stuff all over it as well middle back seat cup holders had something sticky all over it so I feel the car was not cleaned. Found a car part in my trunk that didn’t go to my car and there was a taillight left in my trunk for my car. As wel asked salesman if they could look at a couple marks on the car and I was told they couldn’t address it or do anything about it. I loved the finance manager and think he did great he explained one or 2 things I didn’t know but having worked in the car dealership business I knew a handful. I appreciate everyone’s help and the fact that they waited for me to get there after work. Overall would give a 7/10 rating for my experience, car could have been properly cleaned instead of dirty I even have to sweep under seats but I have to have a full detail done. Thank you for the time I do like my car that was sold to me
Felt rushed at one point texted my salesman for a numbers
Felt rushed at one point texted my salesman for a numbers sheet and did not get one at the time requested. I did request to see it since I had an hour an half drive to get to the dealership. Had a small period of time to look over my car but at the same time was going over the numbers so didn’t really have time to look at it. Got home and notice the headliner and back seat still had stuff all over it as well middle back seat cup holders had something sticky all over it so I feel the car was not cleaned. Found a car part in my trunk that didn’t go to my car and there was a taillight left in my trunk for my car. As wel asked salesman if they could look at a couple marks on the car and I was told they couldn’t address it or do anything about it. I loved the finance manager and think he did great he explained one or 2 things I didn’t know but having worked in the car dealership business I knew a handful. I appreciate everyone’s help and the fact that they waited for me to get there after work. Overall would give a 7/10 rating for my experience, car could have been properly cleaned instead of dirty I even have to sweep under seats but I have to have a full detail done. Thank you for the time I do like my car that was sold to me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Brittany. We’re glad you love your car but are sorry to hear about the cleanliness and communication issues. Your feedback is important, and we hope to serve you again soon.
Replacement part installed as discussed, installed wrong
Replacement part installed as discussed, installed wrong but after a year wait for the part go with what you get
Replacement part installed as discussed, installed wrong
Replacement part installed as discussed, installed wrong but after a year wait for the part go with what you get
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help get you back on the road! Please let us know if there's anything else we can do to assist. We hope to serve you again soon.
The dealer has a great inventory.
The dealer has a great inventory. I was able to find the car I wanted and Tim was an excellent representative.
The dealer has a great inventory.
The dealer has a great inventory. I was able to find the car I wanted and Tim was an excellent representative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your great experience with us! We will be sure to pass along your praise to Tim and our team. We appreciate you choosing us, and hope you are enjoying your new car!
Didn’t repair the 2 things I bought the Jeep in for.
Didn’t repair the 2 things I bought the Jeep in for. I can explain!
Didn’t repair the 2 things I bought the Jeep in for.
Didn’t repair the 2 things I bought the Jeep in for. I can explain!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback, Jeffrey. We're sorry to hear about your experience and want to understand more about the issues you faced. Please contact us directly with more details at feedback@cochran.com
Nothing more to say. I’m finished with this dealership working on my vehicle. I’ll find another place to fix the problems.
Great service experience all around!
Great service experience all around! Top notch Staff and excellent service every time for inspections, oil changes or other services needs .
Great service experience all around!
Great service experience all around! Top notch Staff and excellent service every time for inspections, oil changes or other services needs .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your great experience with us! We will be sure to pass along your praise to our team. We appreciate you choosing us, and hope to serve you again soon.
Always a great experience when they service my vehicles .
Always a great experience when they service my vehicles . I have been getting work done there for the last 12 years on numerous vehicles.
Always a great experience when they service my vehicles .
Always a great experience when they service my vehicles . I have been getting work done there for the last 12 years on numerous vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your great experience with us! We value your continued loyalty, and look forward to serving you again.
Very clean and friendly dealership.
Very clean and friendly dealership. We worked with Justin Taylor and he was great! Robert in financing was also wonderful and did all he could to help with financing. I highly recommend this no pressure dealership. Definitely worth the drive to Natrona Heights!
Very clean and friendly dealership.
Very clean and friendly dealership. We worked with Justin Taylor and he was great! Robert in financing was also wonderful and did all he could to help with financing. I highly recommend this no pressure dealership. Definitely worth the drive to Natrona Heights!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your great experience with us, Robert! We will be sure to pass along your praise to our team. We appreciate you choosing us, and hope you are enjoying your new car!
My service at cochran was excellent.
My service at cochran was excellent. Gavin Thomas was wonderful handling everything that I needed for my inspection. It’s people like Gavin that keep me always wanting to come back to Cochran. Thank you Gavin for taking excellent care of me!!!!
My service at cochran was excellent.
My service at cochran was excellent. Gavin Thomas was wonderful handling everything that I needed for my inspection. It’s people like Gavin that keep me always wanting to come back to Cochran. Thank you Gavin for taking excellent care of me!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your great experience with us! We'll be sure to pass along your praise to Gavin and the rest of our team. We value your continued loyalty, and look forward to working with you again!