New 877-246-4960 Dealer Website
Used 866-547-8112 Email Dealer
Service 888-265-4505

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Reviews

Average Ratings

3.6
46 lifetime reviews. Includes reviews of Ed Carroll Motor Co. from DealerRater.com
  • Fantastic no stress laid back professional

    Very accommodating, family orientated business. Our experience was a pleasure in car buying. Most people I know have poor things to say about thei...


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    Very accommodating, family orientated business. Our experience was a pleasure in car buying. Most people I know have poor things to say about their car buying experience for one reason or another, usually pushy, aggressive and/arrogant salesperson. We had heard good reviews about Ed Carroll and they all stacked up. Our salesman was polite friendly and courteous, while the sales manager came out to visit once we had bought to chat and thank us for our business! We have a car to trade in soon and you can rest assured they will be our first stop. They pay attention to the little things to make the process, well, enjoyable!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very accomodating and professional staff.

    Our experience with Ed Carroll was very good. I was comparing luxury SUVs and wanted to compare the Audi with the Mercedes. I drove the Audi an...


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    Our experience with Ed Carroll was very good. I was comparing luxury SUVs and wanted to compare the Audi with the Mercedes. I drove the Audi and it performed very well.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Used car purchase - great
    February 8, 2017

    I just purchased a used Audi A6 from ECMC - Jon Freund and his team are great to work with and made the whole process smooth and easy. Will defin...


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    I just purchased a used Audi A6 from ECMC - Jon Freund and his team are great to work with and made the whole process smooth and easy. Will definitely return.

    Does recommend this dealer

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  • So many bad experiences.
    January 14, 2017

    The service department just doesn't have the expertise to properly service my VW Jetta. I took it in to fix a dead ABS system. I got it back with ...


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    The service department just doesn't have the expertise to properly service my VW Jetta. I took it in to fix a dead ABS system. I got it back with over a thousand dollar bill, and it didn't work at all. This is the last straw. That was a safety concern that they messed up. They have multiple times given me back my car in worse condition than when I brought it in.. I've been wanting to buy a new Audi, but with Ed Carroll the only thing around, I have to consider something else. Will someone else come into Fort Collins and run a respected VW/Audi dealership? Please!

    Does not recommend this dealer
    Came in for service or repair

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  • Inability to diagnose a simple A/C problem.
    June 28, 2016

    Called in set up appointment to fix the A/C. (stopped working all at once, worked fine then just quit.) I take care of this car--- 2011 Model A6 ...


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    Called in set up appointment to fix the A/C. (stopped working all at once, worked fine then just quit.) I take care of this car--- 2011 Model A6 3.0T with just 50K on it. No other problems ---ever. Love this car so I was looking FWD to getting it back. They called me an hour after I gave it to them.. I thought great! That was fast! It was under extended warranty and had a high pressure switch that was " bad" . The warranty company said go. Then a few hours later it all started to go south. Ring Ring--- Hi this is Gary-- Well we replaced the part but it is still broken, we need you to pay (280 bucks more) for "service" on the A/C that the warranty company wont pay for. This was so they could find out what is wrong with it. Really? Did not check to see if it had Freon before replacing parts?? So catch 22. I ended up getting nothing for my 100 dollar deductible, and they billed the warranty folks for 230 bucks. All to do nothing to fix the issue. I got the warranty people on line with them and they weaseled for a while. So for me having to hear anymore of this was not worth the time, and for 100 bucks.. I hung up.. I have taken it to a reputable service department to undo the "work" they did. And look forward to getting it back fixed this time. I am sure some people are happy with them, I got burned so just a heads up. Avoid them if you can, not worth the effort. They really don't give a crap in the end. Sad, Fort Collins is a small town and word gets around..

    Does not recommend this dealer
    Came in for service or repair

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  • Fantastic Service and Customer Service
    October 8, 2015

    Starting from the moment one walks in you are greeted with friendly staff that are willing to assist with your needs. Service Department is very p...


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    Starting from the moment one walks in you are greeted with friendly staff that are willing to assist with your needs. Service Department is very professional and make sure to protect your vehicle while being worked on. Not being a mechanic, any issues I have experienced are explained to me in a easy to understand manner. The Customer Service from all staff has always been great! Not very often this can be said of any dealership. Price for maintenance is affordable and not overpriced as many dealerships are. You come in for an oil change you get the oil change and you do not get the "you need this or that". Free wifi and conference room to work (if needed) while waiting, also have great loaner vehicles in the case that the service department needs to keep the vehicle over night. Extremely pleased customer and will continue returning and using Audi for my service needs. Thank you to all the staff at Ed Carroll

    Does recommend this dealer
    Came in for service or repair

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  • Engine Light issue
    September 23, 2015

    The engine light on our Q5 came on while returning to Colorado from Kansas City. Talked to Ryan in Audi service, explained the situation, made an...


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    The engine light on our Q5 came on while returning to Colorado from Kansas City. Talked to Ryan in Audi service, explained the situation, made an appointment immediately and the issue was resolved per Audi standards. Great job, by a great team.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service!
    September 9, 2015

    Very professional, identified problem right away. Car was repaired quickly. Provided a loaner overnight. Advised of charges ahead of time with...


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    Very professional, identified problem right away. Car was repaired quickly. Provided a loaner overnight. Advised of charges ahead of time with, research for possible discounts, appropriately applied to bill.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Sales Knowledge & Service Detail
    September 2, 2015

    This dealership really prides themselves on personal service whether it's a sale or a service issue. My wife and I have purchased 5 cars there and...


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    This dealership really prides themselves on personal service whether it's a sale or a service issue. My wife and I have purchased 5 cars there and will buy a 6th at some point. The service folks are on the ball and return your car repaired AND clean.

    Does recommend this dealer
    Came in for service or repair

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  • Very satisfied
    August 29, 2015

    Very accommodating, courteous and friendly staff. We always enjoy our visit with the staff when our car is being serviced. We feel that they are v...


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    Very accommodating, courteous and friendly staff. We always enjoy our visit with the staff when our car is being serviced. We feel that they are very thorough with our service and have always been satisfied with our service.

    Does recommend this dealer
    Came in for service or repair

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