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and skip this dealership. I never did get a straight answer out of anyone. They led me to believe they were selling me the car I test drove when in fact... they were trying to pawn off a different one and telling me that IT was the car I test drove. So glad I walked away, I honestly do not know how this dealership is still in business.
Thank you to Joel and Sean in the service department. We were treated with respect . We bought the 2000 Mazda pickup right there. It's nice to know... we still get great service And a personal touch.. Thank you Spradley Barr Mazda.
I recently purchased a vehicle from Spradley Barr Mazda and I was mislead several times by several employees and then spoken down to by the the general... manager, Mike. First, the sales manager Homer told me he was dropping the purchase price to give me a good deal only to find out he "dropped" the price to the same price advertised on the internet. Second, we purchased an extra warranty and service contract for "peace of mind". Within a week of having the vehicle, we started hearing a clicking sound. When we called the service department, we were initially told to bring the car in, not to drive it, and it would take weeks to repair. Then, they told us we could keep driving if, bring it in two days, and wait for diagnostics. So, we did. When we called the service department at the end of the day and we were told that the needed repairs are not covered by the warranty and that the warranty does not start until 90 days after the purchase date. They expected us to pay for the cost of the repairs to a vehicle we purchased with a warranty three weeks ago! 3. Since I had not yet registered the vehicle, I spoke to the GM Mike about what my options were for returning the vehicle I had just purchased and I was told there are no options to return the vehicle. Of course they would not want to take a defective vehicle back especially after they listed our trade in sale with over 100% mark up. When I spoke to the GM Mike about my experience with being given misinformation and feeling disappointed, he offered to pay half of the cost of the repairs to "help" me out and that it would be deducted from the employees money. He continued to talk about hypothetical situations (like someone getting a flat tire) that did not apply to this situation. He told me to forget about the misinformation I was given by the service tech Joel because he is "young and new and doesn't know what he is talking about". The managers sit in an elevated platform (kinda like a judges bench). Mike literally stood up on the platform and spoke to me in a condescending tone of voice while I was crying about my disappointing experience at his dealership. I have never felt so small :(. When I told him I did not feel he was being helpful, he told me I could get my keys from the service department and take my car home to decide if I wanted it repaired or not. My overall perception is that the management of this particular dealership is more concerned about serving themselves than the customer. I believe the sales person Riley and the manager named Stephen to be upstanding men trying to make an honest living for their families. I just wish they had supervisors with integrity. We went to Spradley Barr Mazda based on the recommendations from friends who has positive experiences at other locations. I hope the managers at other Spradley Barr locations value their customers more than the Mazda dealership.
Shawn and Sam were awesome!! They found me just the car I was looking for. Went out of their way to bring it in from another state. Would recomend the... sales team to anyone!