Reviews

Average Ratings

4.7
565 lifetime reviews.
  • New Management is Obvious Improvement

    Having recently gone through an Owner/Management change Loveland Ford is making good moves to clear up their name. It felt like a small town old s...

    Dealer Response

    Thank you for your kind review. It is always nice to know when we have succeeded in turning our image around with the new ownership and management...


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    Having recently gone through an Owner/Management change Loveland Ford is making good moves to clear up their name. It felt like a small town old school dealer. Sales was honest, and upfront like they actually wanted you to come back and not just get the most commission. They weren't pushy, and were more concerned about me being educated as a buyer. The facility lacks some of the edgy architecture, or play rooms that can be found at newer dealerships, but let's face it that stuff cost money and I'd rather they let me keep it in my pocket. They are very aware of their uphill battle to make things right with the community that supports them, and finally have the right people involved to make that possible.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review. It is always nice to know when we have succeeded in turning our image around with the new ownership and management, giving our customers a positive experience.


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  • oil change

    in and out fast for my oil change...thanks for the service

    Dealer Response

    Hello Randy, your positive review means a lot to us and we?re happy we could help you!


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    in and out fast for my oil change...thanks for the service

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Randy, your positive review means a lot to us and we?re happy we could help you!


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  • Awesome Truck

    Great experience at Loveland Ford. Chris once again had THE truck I was looking for.

    Dealer Response

    Reviews like yours provide encouraging feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to s...


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    Great experience at Loveland Ford. Chris once again had THE truck I was looking for.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


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  • Utter disappointment

    The first time I brought my car in to get serviced I got it back smelling like cigarettes (I dont smoke), and every touch panel in the interior of...

    Dealer Response

    Shane, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret ...


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    The first time I brought my car in to get serviced I got it back smelling like cigarettes (I dont smoke), and every touch panel in the interior of my car was oily and greasy. I came back one last thing figured it was a fluke, I made the appointment and when I arrived I was rudely greeted with a snide " What do you need?" when I told them I had an appointment I was told to pound sand because they didn't have room for my car that day... Then why the hell did I make the appointment??? I live a block away from this dealership, I will never step foot on that lot again! They have lost my business from service to sales..

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shane, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Our manager would like to speak with you more regarding this matter. Please reach out to us at (970) 744-7101. We look forward to hearing from you.


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  • Horrible Service

    Literally some of the worst service I've ever encountered. And this is not just a one time thing. This is now the third time I've been here to hav...

    Dealer Response

    We are so disappointed to learn of this situation you have described. Please give us a call at (970) 744-7101 and we will do our best to make this...


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    Literally some of the worst service I've ever encountered. And this is not just a one time thing. This is now the third time I've been here to have my cars oil changed and tires rotated. Each time they have told me it would take 1 to 1 1/2 hours and each time it has taken 2 1/2 to 3 1/2 hours. Also one of the times I got my car back and they had put their dealerships big sticker on the back of my car without asking.I'm sitting in their waiting area as I write this. It's already an hour past when they said it be done and I was just told it will be another 45 minutes. If they can't get an oil change right I'm definitely not ever buying a vehicle from them.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. Please give us a call at (970) 744-7101 and we will do our best to make this better. We hope to hear from you soon.


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  • Great Customer Care

    Treated my wife and I very professionally and worked hard to gain our business. I will recommend this dealership to everyone I know. I will never ...


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    Treated my wife and I very professionally and worked hard to gain our business. I will recommend this dealership to everyone I know. I will never buy another vehicle from anyone else except Loveland Ford. They are the best!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • sad...

    Walked the lot as we looked for a car, no one offered us any assistance.

    Dealer Response

    Thank you for sharing this recent experience with us. We regret to hear you left our dealership feeling this way and we would like the opportunity...


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    Walked the lot as we looked for a car, no one offered us any assistance.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this recent experience with us. We regret to hear you left our dealership feeling this way and we would like the opportunity to make this up to you. Please give us a call at (970) 667-2220 so we can continue to assist you in your search for your next vehicle. We value your business and hope to hear from you.


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  • Regret buying 2 Ford vehhicles

    Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a ...

    Dealer Response

    Thanks for reaching out to us. Your opinion plays an integral part in our customer service and we would appreciate the chance to discuss your conc...


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    Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a handout from the government like general motors. We bought a F-150 in May and a Ford Fusion in June both 2016. We paid an extra $500.00 to the dealership to get the bed liner of the truck coated....WASTE of money! The bed liner is paper thin.....AND they ruined the bed rail plastic on the truck during the spray process. NEVER offered to replace something they ruined, so my husband and I purchased new plastic bed rails ($220.00 +) One of the tail light lenses had to be replaced on the truck, water would get trapped on the inside of cover......Ford actually replaced the cover through their “approval” process. NOW for the biggest story of our overall experience.... Our truck as of 10/27/16 has only 8,200 miles on it and the master cylinder went out on it....nothing like driving a new vehicle with no brakes!!! It's under warranty; we figured no big deal...until we took it to the LOVELAND, CO ford dealer. HORRIBLE customer service!! This dealer and Ford stated that the master cylinder part was NOT going to be released until NOVEMBER 11, 2016 and that it would probably be another 2 weeks on top of that because all of those parts were "spoken for". So, we have a BRAND new truck, under warranty, that will be sitting for at least 1 month......hmmmm....still have to make a truck payment for something we can't drive. Have also lost worked hours to take care of a vehicle that is supposed to be durable and reliable....is this all false advertising....according to a Ford customer service representative he told my husband that he should not place all of his eggs in one basket......OK???? To top it all off a worker at LOVELAND, CO Ford stated that "we MIGHT be able to get an ECONO car"........WHAT?! REALLY?! Apples to oranges....and that is acceptable???? My husband did some calling around and LONGMONT, CO Ford stated they could guarantee a truck (10/24/16) same day we are dealing with a maybe ECONO car from Loveland. After work I went to go get truck keys from Loveland so Longmont could service our truck. Long story short a man behind the counter said what do you want me to do about it? I want you to make things right. He said he was too busy all day and did not have time, he was swamped and never made time for us, his customers (my husband and I) to make arrangement and accommodate. They expect us to go without a vehicle for 4+ weeks? To find the keys nobody knew where they were, very unorganized....let's move on. The next day (Tuesday 10/25/16) my husband took truck to Longmont, and to our surprise he does NOT bring home a truck rather a 2014 Ford Expedition that just came back from the oil field and was not cleaned before he received it....what a pile of crap. They stated they didn't have time and that's all they had...but they guaranteed a truck the day before????? We didn't make it there as we were dealing with LOVELAND FORD all day MONDAY. There was a patron who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Thursday 10/27/16, we receive a phone call that the truck is ready to be picked up, my husband gets to the dealership, drove off the lot with the truck, and went back to the dealership, because it is still NOT fixed. Mechanic stated that this is a complicated system to work on. My husband says..so I should expect to give a service center at least 2-3 tries before they get the breaks to a safe operational condition? Mechanic said yeah I guess that does sound pretty stupid doesn't it? Brakes do not work, AND to top it all off the under carriage of our new truck is drenched in oil and brake fluid from one end to the other. My husband takes excellent care of our vehicles, and a once spotless vehicle is NOW tarnished due to lack of professional ethic and experience, obviously! Now that the truck is s

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for reaching out to us. Your opinion plays an integral part in our customer service and we would appreciate the chance to discuss your concerns in more detail. Please give us a call at (970) 667-2220 and we will do our best to make this better. We hope to hear from you soon.


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  • Awesome service once again!!!

    We came to purchase our second vehicle with Joel Brown. The service and the staff here are amazing. We would recommend Loveland Ford to anyone of ...

    Dealer Response

    Angela, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Loveland Ford Lincoln, we value our custo...


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    We came to purchase our second vehicle with Joel Brown. The service and the staff here are amazing. We would recommend Loveland Ford to anyone of our friends. Thank you Joel Brown and the amazing team for another awesome experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Loveland Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Ask for Joel Brown!

    Ya know the feeling, you've found the car you want and you head to the dealership preparing for the battle of negotiating. The end typically justi...


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    Ya know the feeling, you've found the car you want and you head to the dealership preparing for the battle of negotiating. The end typically justifies the means but it's still a process and you dread the typical sales guy. Well, for the first time ever this was not the case and I have to give props to Joel Brown for delivering an exceptional car buying experience. Joel walked out to the edge of the lot to find us and immediately knew what car we were searching for and from there it just went smooth as can be. No matter where you go, there's the paperwork. Nothing around that. But it's rare where you find a salesman that listens to your concerns and doesn't judge you and then sees you thru till you drive off the lot. He even spent a good 20 mins after all was said and done going over the main controls with us. Truly superb customer experience. Additionally, Fish was a pleasure to deal with thru the financial paperwork. Make sure to ask for Joel when you go to Loveland Ford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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