Johnson Auto Plaza

I had an outstanding experience at Johnson's Auto Plaza in Brighton, Colorado! Nadine was incredibly personable, making me feel valued and addressing all my concerns with care. When I had one issue, both Nadine and Todd jumped in and resolved it quickly with no hassles. The customer service here truly lives up to the Johnson’s name—top-notch and exceptional. Highly recommend this dealership for an stress-free, customer-focused Sales experience!

On July 16th at 9:11am I setup an appt on July 28th to have my husband's 2020 Dodge Ram 1500 looked at, as it would overheat whenever you sat idle at stop lights etc. I was told to have our vehicle there by 7:30 and to expect it to be there for a couple days. On Sunday the 27th, I received a text reminder that we had an appointment the following day and to have our vehicle there by 8:15. We arrived there at 7:15, of course they were not opened yet, so we waited. My husband took the key into them at 7:30 when they opened. On Tuesday, I still had not heard back from them, so I called at 5:02pm to see what was going on. The service counter guy said, they had not had a chance to look at it and it might get looked at by the end of the week, "SINCE WE DIDN'T MAKE AN APPOINTMENT". WHAT? I told him, we would be in shortly to pick it up. When we got there, he said he had nothing in the system that showed an appointment for us. I showed him my phone, the text that we received. He said, I'm sorry, but there's nothing we can do, since you "DIDN'T HAVE AN APPOINTMENT". WHAT AGAIN? I just showed you the text. Why in the world would I get a text if we did NOT have an appointment. We definitely will not go back there, and we will never buy a vehicle from them. I even sent them a message asking them to call me back regarding this incident. Crickets. Have not heard a word from anyone. If they would of called and talked to me, I probably would not have written this review. BUT, apparently, they do not care about losing a $2,000 repair sale. We knew what was wrong with the vehicle, because we already had it diagnosed and had already looked up what the cost should have been. Businesses do not care anymore about their customers. I do hope this makes a dent in their bottom line. I want them to suffer, like their customers have to. VERY UNPROFESSIONAL!!!! And the overall rating would be a negative 10, not a 1.

Matt is knowledgeable and helpful. Rich was great at explaining the financing options. They even delivered my new car to me at the gym! I'm very pleased.

Johnson Auto is the only dealership I will buy from. I have purchased 3 new vehicles and l have been treated like family every time.

1 only because there is no 0 rating. If your looking for a reputable dealership don't look at Johnson auto plaza. You will be nothing less than disappointed. absolutely has to be the worst service department in the state. Also the sales people and finance department will be very deceptive during the process making false statements and untruths related to this dealership. The associates in the service department are rude and appear inexperienced in service.

Purchased a Chevrolet Colorado. Purchase of the vehicle was good. There were tons of promises as to how this dealership was comparable to Brighton Ford. Money out the door and 1st service experience completed and I have to say never have I been more disappointed in a vehicle or dealership . I was told a car would be provided for warranty issues. And maybe so but not until hours of waiting for a diagnosis which they fail to tell you. The service department has been extremely rude every time I have been there. Probably one of the reasons they have an endless field of unpurchased vehicles. Never would I recommend this dealership or service department. Save yourself the disappointment and agravation and purchase from a reputable dealership. Brighton Ford is just minutes down the road and they are professional, reputable and follow through with what they tell you. I

We just purchased a 2021 Buick Enclave Avenir and it was the best vehicle purchasing experience we've had in many years. Saul Alverado was great to work with and took time to make us comfortable with all the aspects of the vehicle and the buying process. The Buick is everything we expected and more. I will happily refer anyone to Johnson Auto Plaza. I'd like to extend a special thank you to Saul.

Stay clear of this dealership that she wanna get ripped off & lied to bunch of liars and con men.

I recently had a great service/parts experience. Nicholas in service and Dennis in parts did a great job helping me with a key fob issue. Nicholas was knowledgeable and patient. Also, Dennis was very helpful with my situation. Excellent customer service all around. Definitely heading back for my Ram/Dodge service and parts needs.

My sales rep went above and beyond for me. Helping answer questions and ease concerns through all hours everyday. I am grateful for the help and kind presence throughout the entire process.