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Reviews

Average Ratings

3.7
54 lifetime reviews. Includes reviews of Ghent Motors from DealerRater.com
  • My Malibu

    I love my Chevy Malibu.The guys at Ghent were very helpful in finding the vehicle I needed and saved me thousands. I like how they conduct busines...


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    I love my Chevy Malibu.The guys at Ghent were very helpful in finding the vehicle I needed and saved me thousands. I like how they conduct business, and make you feel a part of their family. Thank you for restoring my faith in sales people.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 6 found this review helpful. Did you?

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  • Taking responsibility

    This review is in response to a phone call I received this morning from Bob at Ghent Cadillac. I had previously been very dissatisfied by the ser...


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    This review is in response to a phone call I received this morning from Bob at Ghent Cadillac. I had previously been very dissatisfied by the service I received and wrote a scathing review on the 5th of January. The call I got this morning restored my faith in the dealership and their staff. Bob is having someone bring me a loaner vehicle next week and picking up my car and will follow through with the service department to make sure the repair is made correctly. He showed that he genuinely cared and was apologetic. I am very grateful to see that Ghent Cadillac/Chevrolet continues to care for their customers long after the sale and takes responsibility for this unfortunate situation . I am a believer once again. Thanks to Bob Brighi

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great sales experience....not so great service!

    After having a difficult time scheduling my car for service I finally got it in. Drove almost an hour to drop off a and an hour back. Got a call l...


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    After having a difficult time scheduling my car for service I finally got it in. Drove almost an hour to drop off a and an hour back. Got a call late in the day that the car was ready. Drove another hour only to be told there was no problem. Took the car and still have the exact same problem with the automatic parking system. This is not an intermittent problem ...it is and has been on going. A complete waste of my time. I have tried to stay with this dealership for service since the vehicle was purchased there but will not be going back nor recommending in the future. Too many issues too many times. Ever since Dee left it hasn't been the same.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Bad business practices
    December 30, 2016

    In March we purchased a 2008 hybrid Tahoe for 18k from Ghent and paid $2250 for a three year extended warranty. The process was simple and pleasan...


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    In March we purchased a 2008 hybrid Tahoe for 18k from Ghent and paid $2250 for a three year extended warranty. The process was simple and pleasant. We had to replace the spark plugs, brakes, roder and tires but these were to be expected. The first week in December the car began to make knocking noise. I called Ghent to ask if my warranty would cover this and they said the warranty wasn't valid because it was a hybrid. I asked why the cost of the warranty wasn't refunded and they said there had been a paper mix up and they would send me the $2250. I told the guy I was speaking to that I only wanted a car with a warranty so he transferred me to sales where I told the salesman what happened and he said he would help me find another vehicle but then stopped returning my calls and emails. The car started dying later that week so instead of driving it to Ghent I payed to have it towed there. They said it needed a new engine at the price of $7300. I was in shock. I went into the sales (since they wouldn't return my calls) and spoke with a salesman about the whole situation buying the car with the warranty, the warranty not being valid but no one telling me or refunding it and he was very compassionate. I told him I wanted to trade back in the Tahoe that I had bought from them and get a car with warranty. After about two hours of waiting they told me they would give me only $4k for the car I paid $18k for just a few months ago. They stood to make over $8k plus on the Tahoe after fixing it and all said and done they were intent on screwing me out of more money even though I had already been through so much. I would never ever recommend someone do business with these individuals. Their business practices are immoral and only concerned with money not with standing behind their vehicles or their warranties.

    Does not recommend this dealer

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  • Garbage
    October 11, 2016

    Was guaranteed financing on my 2017 cruze then get a call 11days later saying I need to bring the car back because financing fell threw i do not r...


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    Was guaranteed financing on my 2017 cruze then get a call 11days later saying I need to bring the car back because financing fell threw i do not recommend this dealership if there gonna be crooks a promise something they cant do

    Does not recommend this dealer

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  • Awesome new car purchase!
    July 22, 2016

    I had gone to three dealers before Ghent and all three said they couldn't finance me because my credit wasn't the best. Then I show up to Ghent an...


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    I had gone to three dealers before Ghent and all three said they couldn't finance me because my credit wasn't the best. Then I show up to Ghent and meet Angel who was very friendly and understood my entire situation. He said he could put me into a new car with full warranty and the whole 9 yards. I was in shock. When he pulled up the car, he really made me and my kids laugh when he showed us the vehicle. He even got inside the trunk to show us the space. We were very excited. We love our new Cruze. I'll be going to Angel for all my vehicle purchases and sending all the people that I know. Thanks Ghent for a great experience!!

    Does recommend this dealer

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  • Not Worth The Time

    Not worth the time to go in. Will over charge you for the vehicle you want. Also, NEVER respond to their promos and flyers, especially if they s...


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    Not worth the time to go in. Will over charge you for the vehicle you want. Also, NEVER respond to their promos and flyers, especially if they say you win something. You never do. Might say you win on the flyer by matching a certain code, but then when you get there, they have a different number and code to match, so the rules and what their flyers state are just a complete falsehood to get you to come in and buy their overpriced vehicles.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Extended Warrenty not cancellable
    July 7, 2016

    I purchased a 2012 Ford Expedition from Ghent Chevrolet of Greeley. The sales staff was good, and worked with us to give us what we wanted for our...


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    I purchased a 2012 Ford Expedition from Ghent Chevrolet of Greeley. The sales staff was good, and worked with us to give us what we wanted for our trade in. The Expedition was already a few thousand below book so that price was great. The finance team and leadership has been the problem. We wanted an extended warranty. The finance team suggest a 4 year vs the agreed on 3 year and stated that it could be canceled if we didn't need it. The vehicle was great but we bought it to tow our camper. It did a horrible job towing so decided to trade it in on a different vehicle as we did get a great price and we found a dealer that would give us what we paid for it. We had the Expedition for less 60 days. That is when we were told by Ghent that the warranty is not cancellable and we would lose the $4500 that was paid for the extended warranty. Reading the contract showed that the dealership could cancel it with in 90 for any reason. Working with them we were told no it???s not cancelable. More research showed that the lienholder could request it canceled so the sent a request to the dealer and still no progress. We have not been told no yet but we still get told it???s not normal to cancel the warranties. At this point we just want the dealership to honor their contract and cancel the warranty as requested by the lienholder. Ensure you read the contract as this is the first time in the 5 vehicles I have purchased an extended warranty for have I had an issue cancelling so I can trade the vehicle in. Overall my only issue with Ghent is in regards to the extended warranty, purchasing the vehicle was fine.

    Does recommend this dealer

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  • USED TRUCK PURCHASE
    July 2, 2016

    They made it very easy to purchase my truck, the salesman worked with me and got my financing all settled would recommend them to anyone Scott ...


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    They made it very easy to purchase my truck, the salesman worked with me and got my financing all settled would recommend them to anyone Scott Herrick took care of me and my needs

    Does recommend this dealer

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  • Total chaos and lack of redpect
    June 15, 2016

    Service department is totally chaotic. Personnel had no idea what is going on, a tech named Samantha had a seriously bad attitude and acted like i...


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    Service department is totally chaotic. Personnel had no idea what is going on, a tech named Samantha had a seriously bad attitude and acted like it was putting her out to do anything, she was a total smart allec to the service writers. The used car manager acted like one the vehicle was sold it was no longer his problem even though I had issues less than 24 hours after my purchase. As he stated to me you signed the deal you agreed to the vehicle "AS Is" even though I had a we owe bill for work that was promised at the sale. The vehicle looked like it had been sunk in the mud and his response was ill undercoat it for 800 dollars. The salesman who sold me the vehicle was the only decent person there. Oh and the vehicle appraiser under appraised my vehicle by $14,900.00 be a se he was not paying attention to what he was doing. Again to busy trying to look cool in front of all his buddies that did nothing but stand around gossiping about other customers. When I was inspecting my vehicle a salesman stood outside the entrance staring me down throwing dirty looks at me. This used to be a great place to buy a vehicle but I'm sorry to sa Mr. Ghent your dealership has gone downhill badly. I will never be back and I will tell everyone I know looking for a vehicle to go somewhere else. Very Very Disappointed. You lost a lot of potential customers. I will never step foot in there again. I I want to get disrespected I'll go to McDonalds.

    Does not recommend this dealer

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