Andrew Jason and Pablo were awesome 2nd car purchase amazing customer service as always love the North Park VW at The Dominion! If your looking for a VW... buy from Andrew best Salesman ever!
Wow! When you are buying a car you should expect exceptional customer service. Debbie Galm and her team at North Park VW delivered not only that, but... a beautiful new car as well! We couldn't have been more satisfied with our process of buying a car with Debbie and let me tell you, we have left negative reviews in the past for dealerships that didn't come through. THANK YOU NORTH PARK VW!!!!! We will be recommending you in the future to anyone needing a car!
The customer service was excellent. It was my first time buying a car and I didn't feel rushed or pressured at all by them. Steve was an excellent salesman... that made the process extremely easy.
Andrew was our salesman and he was great to work withand did a great job . He was very acknowledable of the car and couldn’t answer all questions. Also... I have since called him and he has answered my questions. Great job Andrew.
Mario Espinosa made my car purchase very simple. I was in and out in less than an hour. Thanks so much for all your help and the help of your finance... manager.
I really wanted my car fixed by a vw dealership. So I had to drive an hour and a half. They did not have me scheduled. Even though I called in myself... for appt. First diagnosis they could not find problem. So they said I had to pay for another diagnosis if I wanted to continue. Seriously!? (Seriously I paid double. I know. I can't believe it either.) After they realized what was wrong, I could not understand how that wasn't the first thing they looked at. Then gave me an outragous estimate for repair. (I took it home to my local repair shop.) The young man that helped me was nice, but he didn't seem to care. Just doing his job. I won't go back.
I took my granddaughters car in to have the wiring to the headlights repaired. The insulation on the wire inside the lense cover had become so brittle... that it had mostly broken off. This is a common problem with older VW's and is a well known problem. The solution is also well known as is the availability of repair kits to solve the problem. The service manager at NorthPark VW Deminion insisted that he would have to charge me a $120.00 diagnostic fee when no diagnosis is required. Would they charge this same fee if someone came in with a broken window or a nail in a tire?
I originally stopped by the new VW dealership to pick up a part for my old Jetta a few months back. While browsing around I encountered Steve Roel who... answered some of my questions about current models and features and we checked out a few cars. I was impressed with his knowledge and enthusiasm about VW's in general. I told him what I was thinking about buying in the future and instead of trying to convince me to buy something currently available, he said it made sense to wait a few months for it. I remembered his name and asked for him a few months later when I came back. He helped me find exactly what I was looking for and the entire team from manager (Glenn) to finance (Kim) did a great job. Historically my purchases of items like furniture and cars from commission-based stores had involved strict admonitions to only come on specific days when my salesman would be there, etc. Throughout the process Steve introduced me to people from the Service team and other salesmen with the explanation that if he was out, I could work with any of these people I had met and they would take care of whatever I needed. I'm cruising with my '15 Golf TDI.
I was a motivated buyer for a particular vehicle. Due to my location I was having to do the transactions long distance, but more than willing to whatever... was necessary in order to close the deal. I am moving from overseas to the USA and wanted to close the deal on a car so that it was ready when I arrived. Although the dealer seemed motivated and helpful at first, after I gave him everything he asked of me (info, documents, copies of IDs, etc), I basically stopped hearing from him. I sent multiple emails with little to no response and then 2 weeks later I saw the car was no longer for sale on the website and sent an email to ask the dealer what happened, only to be told it had been sold. It was unfortunate because I was ready to put a down a payment and sign all the paperwork had the dealer communicated with me. I had no idea what was going on for 2 weeks and then all of a sudden I had to find out the bad news in a very unfortunate way. I could have been researching another vehicle all that time. I had high hopes for this dealer and they let me down big time.
After having some horror story encounters with other Dealers, I found North Park's internet buying process very easy. I found the car I liked online and... made an appointment for a test drive. Steve Roels honored the posted internet price and got me a great price for my trade in. I guess the whole transaction took around 2.5 hours before I drove off of the lot.