Hanson Subaru

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 14, 2020

    It took 4 trips over the course of a week to get my transmission issue fixed under the warranty. Terrible communication with service agent and management... didn?t demonstrate that they really cared about customer service, just did a lot of lip service. This last service lost my business for service and sales! Never going back!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Renee, we are so disappointed to learn of this situation you have described. Please reach out to Jeter at jeter@hansonmotors.com so we can discuss the... details of your visit in hopes of restoring your confidence back in our dealership.

  • 4.0 out of 5
    August 17, 2020

    Service representative, Scot, welcoming, was very helpful in reviewing and explaining the needed service to fix the sound system in addition to the subject... maintenance service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Wally, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anyth...ing further we can do for you, we are happy to help!

  • 5.0 out of 5
    June 15, 2020

    Best car buying experience ever. Salesman and others were excellent with no pressure.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hanson Subaru. We strive to deliver a great ...experience to all of our valued customers. Reviews like yours help us to continually improve.

  • 5.0 out of 5
    June 15, 2020

    I was treated with respect they found good financing for me and they were family like.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Isaac, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hanson Subaru. If you ever need anything ...else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    June 9, 2020

    Great experience buying our new Subaru from Hanson Subaru. Our salesman, Sam, was very professional, personable, and great to work with! Thanks for... the positive experience. We love our new Outback.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jim, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. ...If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    April 17, 2020

    I am very pleased with the service provided at Hanson Subaru, in both purchasing my 2019 Outback, and their service department.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Scott, thank you so much for your positive comments about Hanson Subaru! If you ever need anything else from us, please feel free to give us a call... or stop by. Have an awesome day!

  • 5.0 out of 5
    April 3, 2020

    Great ..........................................................!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional questions..., we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    March 23, 2020

    Been having an issue for awhile and Jeff my service guy along with his team Todd and Kris worked hard to fix. Enjoyed working with them, they took the... time to listen and try to figure it out. I look forward to having them on my team with my new vehicle. Thanks guys, keep up the great work you all do

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Becky, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additio...nal needs or questions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    January 11, 2020

    After reading through the reviews I SERIOUSLY hope you consider bringing your car to a different servicing facility for work on your car. With this being... a Subaru dealership you would expect a high level of expertise regarding your Subaru vehicle however that was not the case with my vehicle. I originally brought my car in for an oil change. My brake pads would need to be replaced within the next time of my oil change however I decided to replace them early. Apparently my vehicle needed new rotors even though no sign of wear was present. The technician shaved them causing a serious alarming vibration once the work was done. Unfortunately I had paid and left the dealer once the issue was found by myself. I returned expecting a solution that would not cost over $1800 additionally to the $1100 I already paid. With labor the cost would have been well over $2500. I was told that because of the technician shaving them they could not do anything and they require replacement. This leading to the $2500 with labor. With this being the dealer fault I was offered a no labor charge (only because my wife told them I was active duty when asked). So now I get to now spend an additional amount NOW to have my rotors replaced to get rid of the horrible vibration and worn beyond limits rotors that I have on my vehicle thanks to this serving department. Unfortunately I read through the reviews after my unsatisfactory service so I have to now pay the price. A complete waste of my money as well as time. The dealer held my car for over 24hrs for a oil change, tire rotation and brake pad replacement. Hopefully you all will not make the same MISTAKE as I did bringing my vehicle here. Zero stars. Will definitely spread throughout the community, both civilian and military, to beware of this place

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Darion, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to ...achieve, and we humbly ask for the opportunity to make this right. If you are willing, please contact Jeter at jeter@hansonmotors.com and we will do our best to resolve this situation. We hope to hear from you soon.

  • 5.0 out of 5
    December 30, 2019

    Totally comfortable with the entire process from initial contact to final delivery appointment demonstrating the newest technology ?

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lane, we're happy you found our staff to be so supportive during your experience here at Hanson Subaru. We hope to be of service to you again! Take ca...re!

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