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Reviews

Average Ratings

4.7
528 lifetime reviews.
  • Always great attention and service.

    We bought our car here and we bring this car and the other we have to this facility. Always been great, attention, service, and feedback. We won't...


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    We bought our car here and we bring this car and the other we have to this facility. Always been great, attention, service, and feedback. We won't take our cars anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Just bought a new mustang

    I just bought a new Mustang 2017 ecoboost 2.3L from Cowles Ford Woodbridge. Great job from my car sale's man Ahmah Fnu, friendly, and always expla...


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    I just bought a new Mustang 2017 ecoboost 2.3L from Cowles Ford Woodbridge. Great job from my car sale's man Ahmah Fnu, friendly, and always explain for us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Review

    I have had great service every time I come in. Very good customer service. Great group of employees. I don't have to wait for very long. Keep ...

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Martha! It is great to hear our Staff took su...


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    I have had great service every time I come in. Very good customer service. Great group of employees. I don't have to wait for very long. Keep up the good work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Martha! It is great to hear our Staff took such great care of you! We hope to see you here again!


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  • Quality Dealer

    Friendly sales staff and very responsive. will consider purchasing from them in the future.

    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!


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    Friendly sales staff and very responsive. will consider purchasing from them in the future.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!


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  • Lied about what the 201a package included.

    They lied about what a particular package on Ford Escape had just to get me in the door. Now I'm down to the wire in my lease and have to start ov...

    Dealer Response

    Annie, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us.


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    They lied about what a particular package on Ford Escape had just to get me in the door. Now I'm down to the wire in my lease and have to start over with my car search. Thanks Soon.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Annie, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us.


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  • Incredible Customer Service in Service Dept

    The Service Department at Cowles Ford in Woodbridge is the best I've experienced anywhere. I have had horrible experiences at other dealers (Sheeh...

    Dealer Response

    Thank you, Warren, for the glowing review! The staff at Cowles Parkway Ford always strives to provide personable and excellent customer service. W...


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    The Service Department at Cowles Ford in Woodbridge is the best I've experienced anywhere. I have had horrible experiences at other dealers (Sheehy worst). I will not let ANYONE service my F450 except Cowles Ford! James in the commercial vehicles dept is incredible! He did what they promised, when they promised, and did repairs(backup camera for one) that no one else could seem to fix. I am a new Lifetime Cowles customer!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Warren, for the glowing review! The staff at Cowles Parkway Ford always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!


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  • 155K F-150 Service

    I've been going there since 2009 and having my truck and car serviced there. I like the people and they always take care of me.


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    I've been going there since 2009 and having my truck and car serviced there. I like the people and they always take care of me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Overall Experience

    Brought my 2013 Ford Fusion in for regular maintenance. My vehicle was taken back to the service bay within minutes of my arrival. I waited in th...

    Dealer Response

    Thank you, Charlotte, for the glowing review! We appreciate your review of our team, and the staff here at Cowles Parkway Ford look forward to fur...


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    Brought my 2013 Ford Fusion in for regular maintenance. My vehicle was taken back to the service bay within minutes of my arrival. I waited in the lounge. As usual, my wait was relaxing and enjoyable. I found two other ladies to talk to. If you desire quiet time, there is a room for that also. Service was done in a timely fashion and I was soon on my way.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Charlotte, for the glowing review! We appreciate your review of our team, and the staff here at Cowles Parkway Ford look forward to further serving you in the future!


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  • Exemplary Service as usual

    Routine maintenance - Dropped off and ready when needed


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    Routine maintenance - Dropped off and ready when needed

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • exellent services

    my experience were great ,I never new the ill be driving a new car so soon by we had a great sales person ans great financial person to help us .I...

    Dealer Response

    We're so happy you enjoyed working with our staff, Dennis! We're always here to provide exceptional service at a great value -- we hope you'll con...


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    my experience were great ,I never new the ill be driving a new car so soon by we had a great sales person ans great financial person to help us .I just wanted to see the new 20016 explorer and the same day I took it for a text ride and love it but I was not sure if I was going to get it .the sales person was a great help to us .he took his time and it was very late but he help us .I came another day and i took all my information to the dealer and I was not sure the day I was going home with a new car .I jut want to said thank you to Martin Dashiell the sales person and financial person also he was great help

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so happy you enjoyed working with our staff, Dennis! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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