In the Customer Waiting Area, it would be nice to view something other than the HGTV Program on the television (i.e. sports, news, etc.).
We appreciate your input, Mary. If you ever need anything additional, don't hesitate to reach out. We are always happy to help! Safe travels!
Excellent, started before appointment time, finished quickly. Fast and friendly!!
very friendly staff,efficient. I am disappointed that a complimentary car wash is not included with a service call.I always got that in California. I ...even ask for a wash, I'm told yes,then my car comes back dirty.
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else... we can do for you! Safe travels!
Always a pleasure dealing with Richard in the service department. Very thorough with the breakdown of needed services in order of importance and costs....
They diagnosed the problem and performed the necessary repairs needed.
I came in with a damaged tire and the service rep took my paperwork to process the claim. Since the tire couldn't be repaired they replaced it and I ...was in and out in less than two hours.
Christopher, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than ...happy to assist you! Safe travels!
Always a pleasant experience to take my car in for service
Just what I expect from a car service business. Courteous, prompt, on time. right the first time.
We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!
I have a 2014 Ford Escape. This is about my 5th car from Cowles Ford. I get my oil changes done and so far no major repairs, only new tires and brake...s. My car is close to 70 thousand miles. My 2009 tarus is still being driven by my son with over 150,000 miles. The Escape is perfect for two people or a family with small children. My next Ford will be the EDGE because the escape is NOT a road car with four adults. Not enough leg room in the back, is my only disappointment.
Thank you for your continued business over the years! We hope you continue to choose Cowles Parkway Ford for all your vehicle needs! Take care!
Great Customer service in the repair dept, customer service representative Josh was great.