Bob Penkhus Volvo Cars, Mazda, VW

New 877-743-0504 Dealer Website
Used 888-443-3616 Email Dealer
Service 888-287-1836

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Reviews

Average Ratings

4.5
53 lifetime reviews.
  • Families 2nd purchase from this excellent dealer.

    Family member purchased a car about a year ago. When I started looking for my new lease vehicle I knew right where to start. Staff was extreme...

    Dealer Response

    Good morning Lisa, I wanted to take a moment to thank you for your continued business! We are thrilled to have you as part of our Nobody Buys Just...


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    Family member purchased a car about a year ago. When I started looking for my new lease vehicle I knew right where to start. Staff was extremely helpful during the entire process. Matthew Arnold went out of his way to accommodate my schedule. I never felt rushed or pressured by anyone, and took almost a month to try other cars before returning to make a deal. Excellent experience and would highly recommend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Lisa, I wanted to take a moment to thank you for your continued business! We are thrilled to have you as part of our Nobody Buys Just One family and will continue to do everything we can to earn your business. Sincerely, Bob Penkhus


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  • Might be good but I'll never know

    I contacted them about a vehicle I was interested, was exchanging sms, and then communication stopped no warning. Found another better cheaper ca...

    Dealer Response

    Thank you Richard for letting us know where we fell short. We appreciate the time it took to leave this feedback and it gives us an opportunity to...


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    I contacted them about a vehicle I was interested, was exchanging sms, and then communication stopped no warning. Found another better cheaper car from a dealership closer to home with amazing customer service and support.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Richard for letting us know where we fell short. We appreciate the time it took to leave this feedback and it gives us an opportunity to revise our policies and hopefully improve. Sincerely.


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  • Not Interested In Selling a Car!

    I recently contacted (12/27) Bob Penkhus dealership to request pricing on a Volvo XC90 T8. I explained I am scheduled to take delivery on a T6 on ...

    Dealer Response

    I am sorry for your frustration with our dealership. We do appreciate the feedback.


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    I recently contacted (12/27) Bob Penkhus dealership to request pricing on a Volvo XC90 T8. I explained I am scheduled to take delivery on a T6 on Thursday (12/29) from another Colorado Dealership but found out the hybrids have a good tax advantage and theirs was the only T8 locally. I spoke with Madisen who assured me Bruce her Volvo expert would get back with me on a price ASAP. I did not want to hold up the other vehicle if indeed this was a better tax deduction option. I asked if I could get a photo of the sticker in the meantime so I could compare options and be ready to make a decision as I needed to purchase before year end. No photo! At 5:15 I told Madisen my company's finance team had left for the day and was hoping to have had a price by that time. She once again said Bruce would have this before closing at 8:00 PM. It is 10:06 and nothing. I would be hesitant to purchase from this dealership if they are not even interested in selling a car. Heaven knows what the service would look like after a purchase!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am sorry for your frustration with our dealership. We do appreciate the feedback.


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  • Easy, no stress no pressure

    Congratulations Bob Penkhus and crew! I want to thank Mr. Penkhus and especially Mike Hepperle for the gracious, patient and informative way he h...

    Dealer Response

    Thank you so much Sonia! It was a pleasure working with you and we truly appreciate your business! Mike is a real asset to our organization and ...


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    Congratulations Bob Penkhus and crew! I want to thank Mr. Penkhus and especially Mike Hepperle for the gracious, patient and informative way he handled my purchasing process. I HIGHLY recommend Mike and Bob Penkhus for everything. Way to go. Customer Service to its best.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much Sonia! It was a pleasure working with you and we truly appreciate your business! Mike is a real asset to our organization and I will personally share your compliments with him. Sincerely, Bob Penkhus


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  • Excellent Service even after buying a car

    I've bought my share of vehicles in the last 10 years. I have to admit this has been the most rewarding experience. From the day I walked into the...

    Dealer Response

    Thank you Patty for trusting us with this important purchase and for sharing your experience with other potential customers! We so appreciate you...


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    I've bought my share of vehicles in the last 10 years. I have to admit this has been the most rewarding experience. From the day I walked into the dealership and even after with maintenance and having to get my car registered after leaving Colorado. Every department from sales, billing, finance, and maintenance has been courteous and answer their phones, if not return your call right away. Everyone I've come across has a genuine interest in making every experience painless and how it should be, treating the customer right.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Patty for trusting us with this important purchase and for sharing your experience with other potential customers! We so appreciate your time and your effort to do this. We look forward to seeing you down the road and thank you for your business! Sincerely, Bob Penkhus


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  • Great experience!

    Mike was a true professional and easy to work with. We got everything we wanted in a new SUV. The process was so easy. Thank you.

    Dealer Response

    Thank you Jeremy! We appreciate your feedback so much and I wanted to tell you personally, how much I appreciate your business. I look forward to ...


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    Mike was a true professional and easy to work with. We got everything we wanted in a new SUV. The process was so easy. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Jeremy! We appreciate your feedback so much and I wanted to tell you personally, how much I appreciate your business. I look forward to seeing you around the dealership. Sincerely, Bob Penkhus


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  • Great Buying Experience

    Bruce did a great job in selling us a new Volvo S-60. He was very polite, low-keyed in his approach, and very helpful throughout the process. Af...

    Dealer Response

    Thank you so much Paul for your business, for giving Bruce this opportunity to earn your business and for taking the time to share your experience...


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    Bruce did a great job in selling us a new Volvo S-60. He was very polite, low-keyed in his approach, and very helpful throughout the process. After the sale, he went above and beyond in helping us learn to use all the technology within the vehicle on two separate occasions. It was the best car purchase experience I have had in my 63 years! All other employees we encountered were also helpful and courteous! Pleasant overall experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Paul for your business, for giving Bruce this opportunity to earn your business and for taking the time to share your experience with others. WE APPRECIATE IT! Sincerely, Bob Penkhus


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  • Big order to fill

    Scott made the buying process beyond easy, no hassle no pushing. Just straight forward on what he could or could not do. Scottie got me the most b...

    Dealer Response

    Thank you for your business! I will share your nice compliments with Scott...he is such a great asset to our organization and reviews, like yours...


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    Scott made the buying process beyond easy, no hassle no pushing. Just straight forward on what he could or could not do. Scottie got me the most bang for my buck. Purchased a 2016 GTI. Love it. Car is prestine. 5 year 72k warranty and services. I can not think of one complaint about this process. I have and will continue to recommend my family and friends to this dealer and specifically to Scottie.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business! I will share your nice compliments with Scott...he is such a great asset to our organization and reviews, like yours, prove it! Enjoy your new VW and we look forward to your next visit. Sincerely, Bob Penkhus


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  • One of the worst customer service experiences

    We arrived at 320 for our SCHEDULED appointment. I had talked to April the day before and gave her all of the vehicles we wanted to test drive. We...

    Dealer Response

    Caitlyn, I have reached out to you previously and would like to help, if I can. Please contact me at bob@bobpenkhus360.com so we can talk about h...


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    We arrived at 320 for our SCHEDULED appointment. I had talked to April the day before and gave her all of the vehicles we wanted to test drive. We arrived and were told to wait because they "needed to find someone to help us"... Why did they need to find someone if i had an appointment. Then Zac came to help us. He was good and helpful... At first. But then NONE of the vehicles were brought from the other locations like promised. So we viewed a toyota camry which wouldnt work with carseats and he brought around a saturn vue... He then basically dissapeared. We were at the dealership for over 4 hours waiting for one car to get there from another dealership and waiting to test drive cars. It was a big mess and the fact that Zac checked on us MAYBE 6 or 7 times was irritating. That is a long story, short. I will NEVER go to Bob Penkhus again and i recommend you run far away. We went to South Colorado Springs Nissan and were out of there with a 2011 kia sorento within 2 hours. Check them out!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Caitlyn, I have reached out to you previously and would like to help, if I can. Please contact me at bob@bobpenkhus360.com so we can talk about how we can better assist you. Thank you


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  • Easy experience

    Dealt with sales woman Corrina, she was kind, accommodating and helpful, which made buying my new car easy

    Dealer Response

    Hello Noah! Corinna and I are so thankful for your business! Sincerely, Bob Penkhus


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    Dealt with sales woman Corrina, she was kind, accommodating and helpful, which made buying my new car easy

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Noah! Corinna and I are so thankful for your business! Sincerely, Bob Penkhus


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