Reviews

Average Ratings

4.9
506 lifetime reviews.
  • My experience was awesome!!!!!!!!!!!

    Everyone here was so friendly, honest, and helpful. It was hard for me to find the car i wanted with my credit in Richmond, VA got me in my new S...


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    Everyone here was so friendly, honest, and helpful. It was hard for me to find the car i wanted with my credit in Richmond, VA got me in my new SUV!!! Thanks guys great customer service and smooth, reliable ride!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • FOUND THE PERFECT TRUCK!!!

    Awesome staff and very easy to do busy with. We found the perfect truck and closed the deal in a matter of minutes!!!

    Dealer Response

    Our team is always here to help!


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    Awesome staff and very easy to do busy with. We found the perfect truck and closed the deal in a matter of minutes!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team is always here to help!


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  • Awesome service

    Fantastic service! We contacted CarLotz letting them know what kind of car we were looking for and Josh, the store manager, immediately got back t...

    Dealer Response

    Thank you so much for taking time to share your experience with us Jule. Happy our team was able to help you find the vehicle you were looking for!


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    Fantastic service! We contacted CarLotz letting them know what kind of car we were looking for and Josh, the store manager, immediately got back to me with a car that had just come in. Great quality, and within the parameters of what I asked for. He answered every single question we had (and there were a lot), and assured us we could sell our current car through them as well. They ensured they were very transparent about other potential buyers, and helped us through each step of the process. We could not be happier with the service provided - it was easy, professional, and quick! Can't say enough good things about this company and their service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time to share your experience with us Jule. Happy our team was able to help you find the vehicle you were looking for!


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  • Came in looking for a vehicle and received a great

    The process was wonderful and recommend to anyone looking for a used vehicle. Please come check them out!!!

    Dealer Response

    We appreciate hearing this Don! Glad to hear about your positive experience.


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    The process was wonderful and recommend to anyone looking for a used vehicle. Please come check them out!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate hearing this Don! Glad to hear about your positive experience.


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  • Easiest car buying experience ever

    After going to several car dealerships and being frustrated with the pushiness of the sales team, it was a breath of fresh air going to a place th...

    Dealer Response

    We pride ourselves on having a friendly and efficient team Nicole! Buying a car should be an easy process right?


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    After going to several car dealerships and being frustrated with the pushiness of the sales team, it was a breath of fresh air going to a place that was no haggle. I would definitely recommend Carlotz to anyone. Everyone in the building was super friendly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We pride ourselves on having a friendly and efficient team Nicole! Buying a car should be an easy process right?


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  • President

    We have sold one vehicle and purchased 2 through Car Lotz. Innovative business model. Low pressure sales culture. Easy to work with. Would work wi...

    Dealer Response

    That's wonderful Kevin! Our team is always here to help you buy or sell a vehicle.


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    We have sold one vehicle and purchased 2 through Car Lotz. Innovative business model. Low pressure sales culture. Easy to work with. Would work with them again and again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    That's wonderful Kevin! Our team is always here to help you buy or sell a vehicle.


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  • GREAT CAR BUYING EXPERIENCE!

    Very nice and professional experience. The negotiations had quick responses which helped with the sale.

    Dealer Response

    We're happy our team was able to help Scott!


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    Very nice and professional experience. The negotiations had quick responses which helped with the sale.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy our team was able to help Scott!


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  • william hawkins

    salesaman was vary helpful and nice.would buy from here again.

    Dealer Response

    Thank you for taking time to share the experience with us William! We look forward to working with you again in the future.


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    salesaman was vary helpful and nice.would buy from here again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking time to share the experience with us William! We look forward to working with you again in the future.


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  • 2011 rubicon

    great job... well recomended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Dealer Response

    Great to hear Roland!


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    great job... well recomended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear Roland!


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  • Great Experience

    Was searching for the car i wanted for many months. Found it at Carlotz in Richmond. Drove down from northern Virginia. Price was better then 95% ...

    Dealer Response

    We hope we'll be able to open a store up there soon Jonathan. Thank you for the recommendation!


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    Was searching for the car i wanted for many months. Found it at Carlotz in Richmond. Drove down from northern Virginia. Price was better then 95% of all the others I found and low mileage. No-brainer. The staff was friendly, fast and knowledgeable. Would buy from them again and will recommend to my friends and employees. Hopefully they will open a store in northern Virginia!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We hope we'll be able to open a store up there soon Jonathan. Thank you for the recommendation!


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