Criswell Acura Audi

(4.7) 873 reviews

Dealer on Cars.com since March 2000

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:30 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed

Reviews

4.7
873 lifetime reviews. Includes reviews of Criswell Acura Audi from DealerRater.com
  • Extremely pleasant new car buying experience

    We just purchased a new RDX from Criswell Acura in Annapolis and couldn’t be happier with the vehicle and the purchasing process. This will sound odd,... but purchasing a vehicle is not ONLY about the best price. Don’t get me wrong, a good price is extremely important but so is the way customers are treated by the dealership and salesman. When buying a new vehicle, one would expect to be treated well -- Criswell Acura did just that (unlike some other dealers that we visited). Nate Chapelle, our salesman made our car buying experience pleasurable – exactly what it should be when you are spending that much money. Nate is exceptionally professional, polite, respectful, and responsive. He is very knowledgeable about Acura products, lives up to his promises, and is not pushy. He explained the options, but let us make the decisions. As promised, Nate expedited our sale – had everything pre-prepared, the vehicle cleaned, along with a full tank of gas, no waiting around, no trying to sell us extras, and we completed the entire transaction in about an hour. This is almost unheard of! When we drove away, we could not believe how fortunate we were to find a dealer like Criswell, and A salesman like Nate. We will highly recommend this dealership to any of our friends and family, and are happy to tell them about our wonderful experience.

    Customer Service
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Silence, thank you very much for your business and your excellent review of Nate and Criswell Acura. When we know when you or any client is comin...g in, we always do our best to have the vehicle and as much information for the paperwork in order. This saves you time and makes your experience a positive one. I am glad our process is working for you. Thank you for recommending us and please let us know if we can be of further assistance. It was a pleasure working with you, enjoy your new Acura. Sincerely, Lamont Randall, Sales Manager 443-482-3200


  • old customer loves new facility

    great new modern facility. State of the art analytics and service bay. Nice free snacks and drinks too in a large lounge overlooking the sales floor!!... Usually I can call and get service the same day and if I need a loaner I get a nice loaner too. Adam who is in charge of the service dept. Is very knowledgeable and pretty friendly for a guy who I'm sure has to deal with high stress clients and must face any number of urgent demands on an hourly basis. Glad you are my neighborhood dealership.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service and attention to detail

    We bought a used Acura from Michael Benso. He was very professional and made the whole process seamless. I would recommend this dealer to anyone.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.7

500 lifetime reviews of the Service Department.
Includes reviews of Criswell Acura Audi from DealerRater.com

  • old customer loves new facility

    great new modern facility. State of the art analytics and service bay. Nice free snacks and drinks too in a large lounge overlooking the sales floor!!... Usually I can call and get service the same day and if I need a loaner I get a nice loaner too. Adam who is in charge of the service dept. Is very knowledgeable and pretty friendly for a guy who I'm sure has to deal with high stress clients and must face any number of urgent demands on an hourly basis. Glad you are my neighborhood dealership.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great service as always

    Dave Haines always comes through. Great service, on time and well priced. Manager Mark is also always helpful. Thanks to you both. Mac Millhone

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since March 2000

Criswell Acura Audi in Annapolis, MD is a full service Acura and Audi dealer, fully Certified and Trained for sales, service and parts for both the Acura and Audi brands. We have all of the manufacturers Certified required tools and equipment to properly repair and maintain your vehicle to the highest standards. Criswell has a huge selection of vehicles and only offers the best pre-owned vehicles for sale. Check out our great prices, great selection and great service today. Experience the Excellence! at Criswell Acura Audi today.

"Experience the Excellence!"
Criswell Acura Audi
1707 West St Annapolis, MD 21401
New (443) 569-8719
Used (443) 569-7198
Service (443) 569-0643
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