Criswell Acura Audi

4.4 out of 5 (4.4) 882 reviews

Dealer on Cars.com since March 2000

Currently in stock!


Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:30 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed

Reviews

4.4 out of 5 4.4
882 lifetime reviews. Includes reviews of Criswell Acura Audi from DealerRater.com
  • September 26, 2016

    We just purchased a new RDX from Criswell Acura in Annapolis and couldn’t be happier with the vehicle and the purchasing process. This will sound odd,... but purchasing a vehicle is not ONLY about the best price. Don’t get me wrong, a good price is extremely important but so is the way customers are treated by the dealership and salesman. When buying a new vehicle, one would expect to be treated well -- Criswell Acura did just that (unlike some other dealers that we visited). Nate Chapelle, our salesman made our car buying experience pleasurable – exactly what it should be when you are spending that much money. Nate is exceptionally professional, polite, respectful, and responsive. He is very knowledgeable about Acura products, lives up to his promises, and is not pushy. He explained the options, but let us make the decisions. As promised, Nate expedited our sale – had everything pre-prepared, the vehicle cleaned, along with a full tank of gas, no waiting around, no trying to sell us extras, and we completed the entire transaction in about an hour. This is almost unheard of! When we drove away, we could not believe how fortunate we were to find a dealer like Criswell, and A salesman like Nate. We will highly recommend this dealership to any of our friends and family, and are happy to tell them about our wonderful experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Silence, thank you very much for your business and your excellent review of Nate and Criswell Acura. When we know when you or any client is comin...g in, we always do our best to have the vehicle and as much information for the paperwork in order. This saves you time and makes your experience a positive one. I am glad our process is working for you. Thank you for recommending us and please let us know if we can be of further assistance. It was a pleasure working with you, enjoy your new Acura. Sincerely, Lamont Randall, Sales Manager 443-482-3200


  • 5.0 out of 5
    June 1, 2018

    Ok, yesterday we took delivery of our 8th Audi from this dealership, and it was a great experience. Tim Ellis, and Mike Sherl really made the purchase... happen, and a great deal! We recommend this dealership without reservation!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    April 24, 2018

    Stay away from this dealer, customer service is horrible! The rep (Jerry) (nasty and disrespectful) in the service department speak to you any type of... way, just rude. Unacceptable. I will not be back. Take my advice, go to another Audi. I spoke with the manager Adam I believe and he was somewhat helpful but didn't really care either and failed to reprimand the rude tech or sincerely apologize for the unsatisfactory service received. What a joke.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

Read all reviews

See All In-Stock Inventory


Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Criswell Acura Audi from DealerRater.com

Read all Service & Repair reviews

Service Pricing

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since March 2000

Criswell Acura Audi in Annapolis, MD is a full service Acura and Audi dealer, fully Certified and Trained for sales, service and parts for both the Acura and Audi brands. We have all of the manufacturers Certified required tools and equipment to properly repair and maintain your vehicle to the highest standards. Criswell has a huge selection of vehicles and only offers the best pre-owned vehicles for sale. Check out our great prices, great selection and great service today. Experience the Excellence! at Criswell Acura Audi today.

"Experience the Excellence!"