Criswell Acura Audi

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Criswell Acura Audi Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2000

Criswell Acura Audi in Annapolis, MD is a full service Acura and Audi dealer, fully Certified and Trained for sales, ser

...

vice and parts for both the Acura and Audi brands. We have all of the manufacturers Certified required tools and equipment to properly repair and maintain your vehicle to the highest standards. Criswell has a huge selection of vehicles and only offers the best pre-owned vehicles for sale. Check out our great prices, great selection and great service today. Experience the Excellence! at Criswell Acura Audi today.

"Experience the Excellence!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
900 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 9, 2019

    Very glad we chose this dealership. Left feeling that we got a fair price for our trade and happy with the purchase price and buying process. Would recommend... Criswell Acura to a friend

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 24, 2019

    I went looking for a used vehicle at Criswell Acura Audi Annapolis. I was immediately greeted at the door by Vance Ellis. Vance was pleasant, asked the... right questions, and customized the price and service to our needs. I showed them the KBB on the car I was interested in, and they beat it by $1000 less than the KBB value; there wasn't a need for price haggling back and forth. I barely write reviews, but this dealership gave me such an excellent experience that I felt that people need to know how great everyone is at this dealership! Thanks, Vance & Alan Hannon (Pre-Owned Sales Manager) for all your help! We will see you in the future for our next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear JoshL, thank you very much for your business and for your great review of Vance, me and the Criswell Acura Audi team. I am very happy to hear th...at you had a great experience with us and it was a pleasure dealing with you as well. We always want your transaction to be smooth and efficient and I am very happy that you purchased a vehicle from us and wrote such a nice review. If there is anything further we can do for you or any of your friends, relatives, business associates, it would be our pleasure to assist. Enjoy your vehicle! Sincerely, Alan Hannon, Sales Manager Criswell Acura Audi 443-482-3200

  • September 26, 2016

    We just purchased a new RDX from Criswell Acura in Annapolis and couldn’t be happier with the vehicle and the purchasing process. This will sound odd,... but purchasing a vehicle is not ONLY about the best price. Don’t get me wrong, a good price is extremely important but so is the way customers are treated by the dealership and salesman. When buying a new vehicle, one would expect to be treated well -- Criswell Acura did just that (unlike some other dealers that we visited). Nate Chapelle, our salesman made our car buying experience pleasurable – exactly what it should be when you are spending that much money. Nate is exceptionally professional, polite, respectful, and responsive. He is very knowledgeable about Acura products, lives up to his promises, and is not pushy. He explained the options, but let us make the decisions. As promised, Nate expedited our sale – had everything pre-prepared, the vehicle cleaned, along with a full tank of gas, no waiting around, no trying to sell us extras, and we completed the entire transaction in about an hour. This is almost unheard of! When we drove away, we could not believe how fortunate we were to find a dealer like Criswell, and A salesman like Nate. We will highly recommend this dealership to any of our friends and family, and are happy to tell them about our wonderful experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Silence, thank you very much for your business and your excellent review of Nate and Criswell Acura. When we know when you or any client is comin...g in, we always do our best to have the vehicle and as much information for the paperwork in order. This saves you time and makes your experience a positive one. I am glad our process is working for you. Thank you for recommending us and please let us know if we can be of further assistance. It was a pleasure working with you, enjoy your new Acura. Sincerely, Lamont Randall, Sales Manager 443-482-3200

  • 5.0 out of 5
    January 10, 2019

    I highly recommend the dealership and the honest, fast, and efficient service I received. My salesman, Brandon Stanley was very accommodating and willing... to go the extra mile for my business. The Sales Manager, Lamont Randall was simply "THE BEST"! He stepped in by email and phone when I emailed Brandon and he was not available. He stayed late to ensure I was taken care of. He did not have the salesman running back and forth with fake offers-"Simply The Best". Finally, Angela Behr was fast and friendly and got me out of the office quickly. Thank you Criswell Acura team for the best car purchase transaction I have ever had out of 5 dealerships!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    January 10, 2019

    Ray patiently answered all my service questions, and explained in detail the importance of servicing aspects of my vehicle. He is very knowledgeable and... goes out of his way to process my vehicle quickly and efficiently. I am very grateful. Deborah

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 7, 2019

    I have just bought my 10th vehicle from Audi Annapolis, and the process was painless. Tim Ellis always goes out of his way to make it work, and is the... absolute best on going over the features of every vehicle that I have purchased. I have never worked with a more knowledgeable salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 27, 2018

    This was truly the best car buying experience I have ever had. Phil, Chris and the rest of the Audi staff were so attentive to me and making sure I got... what I wanted and I really appreciated that. I will definitely be back to upgrade my Audi when the time comes. My boyfriend also complemented on the outstanding service and will to be back to upgrade his Audi when the time comes. Again thank you so much for the wonderful car buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 25, 2018

    I drive to Annapolis from the DC area for service because that???s where Ray Johns is. After having an unpleasant experience at another Audi dealership... near DC, I tried Criswell Audi and, by chance, was served by Ray Johns. Ray is friendly, professional and thorough. He is always so helpful and accommodating and makes sure that all maintenance issues or concerns are addressed.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 21, 2018

    I went in for a routine oil change for my Audi A6 and walked out with a new S7! Honestly was not intending to do that but the prices were incredible, and... my salesperson, Bill Nash, was super helpful and patient and not pushy at all. He totally worked the numbers with me, and the sales manager came over several times to talk and get to know me. It was a super positive experience and I would highly recommend this dealership to anyone looking for a new or used car. I will be back for sure!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 20, 2018

    I was traveling for work and Criswell had the exact car I was looking for. I called them, they gave me a great deal, I got there around 1:30 and drove... home in my new Q5. As it was an out-of-State transaction and had some abnormal complexities there were some errors in collecting taxes and the right paperwork I needed for my home state. These things happen, the reason they get 5 stars is because how friendly and helpful they were in getting everything corrected so quickly. They know I???m not coming back for service, but they treated me like a regular! I do have a lot of family, friends and work associates in the area, and I???ll be sure to tell them all to visit Criswell!

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    Shopped for a new car
    Did not make a purchase
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