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Criswell Chevrolet GMC

(2,337 reviews)
Visit Criswell Chevrolet GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–9:00pm 7:00am–7:30pm
Wednesday 9:00am–9:00pm 7:00am–7:30pm
Thursday 9:00am–9:00pm 7:00am–7:30pm
Friday 9:00am–7:30pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2023 state dealer award
View 16 awards
2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

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New (240) 658-8082 (240) 658-8082
Used (240) 658-8081 (240) 658-8081
Service (240) 658-8077 (240) 658-8077

Inventory

See all 329 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2000.
We listen and you matter because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM Honda Nissan FIAT Commercial Trucks and Isuzu Trucks.

At Criswell you the customer are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
We listen and you matter because We're Driven by YOU!

Service center

Phone number (240) 658-8077

Service hours

Monday
7:00am–7:30pm
Tuesday
7:00am–7:30pm
Wednesday
7:00am–7:30pm
Thursday
7:00am–7:30pm
Friday
7:00am–7:30pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Peter Eaton headshot
Peter Eaton
New Vehicle Sales peaton@criswellauto.com
(160 reviews)
Anthony Vattuone headshot
Anthony Vattuone
New Vehicle Sales avattuone@criswellauto.com
(149 reviews)
Richard Beckett headshot
Richard Beckett
Pre-Owned Sales rbeckett@criswellauto.com
(60 reviews)
Scott LeStrange headshot
Scott LeStrange
New Vehicle Sales slestrange@criswellauto.com
(37 reviews)
Tamiko Inman headshot
Tamiko Inman
New Vehicle Sales tinman@criswellauto.com
(11 reviews)
Jason Witte headshot
Jason Witte
General Sales Manager jwitte@criswellauto.com
(85 reviews)
Skyler Farr headshot
Skyler Farr
New Vehicle Sales sfarr@criswellauto.com
(19 reviews)
Dina Bartolomeo headshot
Dina Bartolomeo
Service Advisor dbartolomeo@criswellauto.com
(99 reviews)
Mike Furman headshot
Mike Furman
New Vehicle Sales Mfurman@criswellauto.com
(323 reviews)
Mike McCormick headshot
Mike McCormick
Service Manager mmccormick@criswellauto.com
(16 reviews)
Rob Flowers headshot
Rob Flowers
Finance Manager rflowers@criswellauto.com
(82 reviews)
Greg Hoffman headshot
Greg Hoffman
Finance Manager greghoffman@criswellauto.com
(55 reviews)
Joey Ryall headshot
Joey Ryall
New Vehicle Sales jryall@criswellauto.com
(41 reviews)
Kevin Szot headshot
Kevin Szot
Executive Manager kszot@criswellauto.com
(32 reviews)
Mike Cohen headshot
Mike Cohen
Finance Director mcohen@criswellauto.com
(25 reviews)
Bart Fox headshot
Bart Fox
Sales Manager bfox@criswellauto.com
(19 reviews)
Kerry Hughes headshot
Kerry Hughes
Pre-Owned Sales khughes@criswellauto.com
(16 reviews)
Ron Karolick headshot
Ron Karolick
Service Director rkarolick@criswellauto.com
(15 reviews)
Ralph Hildebrand headshot
Ralph Hildebrand
Pre-Owned Sales rhildebrand@criswellauto.com
(14 reviews)
Dan Hornick headshot
Dan Hornick
Commercial Sales dhornick@criswellauto.com
(12 reviews)
Barry Lucey headshot
Barry Lucey
Commercial Sales blucey@criswellauto.com
(9 reviews)
Nick Campuzano headshot
Nick Campuzano
New Vehicle Sales ncampuzano@criswellauto.com
(7 reviews)
Aundre Davidson headshot
Aundre Davidson
New Vehicle Sales adavidson@criswellauto.com
(7 reviews)
Gill Keller headshot
Gill Keller
Commercial Sales gkeller@criswellauto.com
(7 reviews)
Tyler Witt headshot
Tyler Witt
Service Manager twitt@criswellauto.com
(6 reviews)
Knox Masiyakurima headshot
Knox Masiyakurima
Pre-Owned Sales kmasiyakurima@criswellauto.com
(5 reviews)
Brian Batson headshot
Brian Batson
Pre-Owned Sales Manager bbatson@criswellauto.com
(4 reviews)
Gary Heflin Jr headshot
Gary Heflin Jr
Internet Sales Manager gheflin@criswellauto.com
(4 reviews)
Tony Bartolomeo headshot
Tony Bartolomeo
Commercial Sales Manager tbartolomeo@criswellauto.com
(3 reviews)
Tom Rawson headshot
Tom Rawson
Commercial Sales trawson@criswellauto.com
(3 reviews)
Kyle Robson headshot
Kyle Robson
Commercial Sales krobson@criswellauto.com
(3 reviews)
Clayton Weber headshot
Clayton Weber
Commercial Sales Manager cweber@criswellauto.com
(3 reviews)
Jose Arjona headshot
Jose Arjona
Pre-Owned Sales jarjona@criswellauto.com
(2 reviews)
Esteban Mesa headshot
Esteban Mesa
Pre-Owned Sales Manager emesa@criswellauto.com
(2 reviews)
Kevin Ferguson headshot
Kevin Ferguson
Pre-Owned Sales kferguson@criswellauto.com
(1 review)
Foster Gambrell headshot
Foster Gambrell
Commercial Sales fgambrell@criswellauto.com
(1 review)
Jordan Keen headshot
Jordan Keen
Commercial Sales jkeen@criswellauto.com
(1 review)
Larenz Butler headshot
Larenz Butler
New Vehicle Sales lbutler@criswellauto.com
Carl Morris headshot
Carl Morris
Pre-Owned Sales carlmorris@criswellauto.com
Chris Perez headshot
Chris Perez
Pre-Owned Sales chrisperez@criswellauto.com
Tom Sauvage headshot
Tom Sauvage
Commercial Sales tsauvage@criswellauto.com
Finn Schap headshot
Finn Schap
New Vehicle Sales fschap@criswellauto.com
Helen Wube headshot
Helen Wube
Pre-Owned Sales hwube@criswellauto.com

Reviews

(2,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Chevrolet GMC from DealerRater.

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The process was suowe fast and easy, Brian did a

The process was suowe fast and easy, Brian did a excellent job Thank you very much

The process was suowe fast and easy, Brian did a

The process was suowe fast and easy, Brian did a excellent job Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this positive review with us! Don't hesitate to reach out if we can be of further assistance.

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Brian was very professional and helpful.

Brian was very professional and helpful. He answered all my questions to satisfaction and I really appreciate that.

Brian was very professional and helpful.

Brian was very professional and helpful. He answered all my questions to satisfaction and I really appreciate that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing this positive feedback! We are happy to see you were pleased with your purchase and welcome you to reach out with any additional questions.

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Well I can say that I have bought a few cars from

Well I can say that I have bought a few cars from different dealerships and I had not been served by someone as kind as Bryan, he gets all the stars on this purchase, he was polite, understanding, patient and did not have any airs of a king like most sellers, Bryan is a very kind and transparent person, it was a pleasure doing business with him, when we look for our next cars we will surely look for him. Thank you Bryan your the best seller.

Well I can say that I have bought a few cars from

Well I can say that I have bought a few cars from different dealerships and I had not been served by someone as kind as Bryan, he gets all the stars on this purchase, he was polite, understanding, patient and did not have any airs of a king like most sellers, Bryan is a very kind and transparent person, it was a pleasure doing business with him, when we look for our next cars we will surely look for him. Thank you Bryan your the best seller.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to know you enjoyed a standout purchasing process while working with our top notch staff! We value the opportunity to work with you and welcome you to reach out if we can be of further assistance.

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We have purchased several vehicles from Anthony.

We have purchased several vehicles from Anthony. He is extremely knowledgeable, incredibly straightforward, and easy to work with, and values ones time. 10 out of 10 would recommend!!

We have purchased several vehicles from Anthony.

We have purchased several vehicles from Anthony. He is extremely knowledgeable, incredibly straightforward, and easy to work with, and values ones time. 10 out of 10 would recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's rewarding to know you can count on Anthony and the Criswell team to provide exceptional service each time you visit our dealership. We value your continued patronage and look forward to continuing this working relationship!

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Lucas was attentive to my needs and had good

Lucas was attentive to my needs and had good communication skills. I would ask for Lucas again.

Lucas was attentive to my needs and had good

Lucas was attentive to my needs and had good communication skills. I would ask for Lucas again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to see you found our staff to be so supportive during your time here at Criswell. We value your business and look forward to working with you again.

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Brian did a great job taking time reviewing the car and

Brian did a great job taking time reviewing the car and showing me all the features. Was the most productive test drive of all the dealerships I went to. Hence you earned my business back.

Brian did a great job taking time reviewing the car and

Brian did a great job taking time reviewing the car and showing me all the features. Was the most productive test drive of all the dealerships I went to. Hence you earned my business back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Criswell! We value your business and truly appreciate you taking the time to let us know how we are doing.

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Horrible customer service, very unresponsive service

Horrible customer service, very unresponsive service department, 36 days without a car. Worst customer service experience of my life. I've bought 3 cars from them, but never again.

Horrible customer service, very unresponsive service

Horrible customer service, very unresponsive service department, 36 days without a car. Worst customer service experience of my life. I've bought 3 cars from them, but never again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Hassle free purchase.

Hassle free purchase. Walked in and Brian showed me the car and made the process simple. Thanks!

Hassle free purchase.

Hassle free purchase. Walked in and Brian showed me the car and made the process simple. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to see you were pleased with your car buying experience! Thanks again for choosing Criswell and taking the time to share this positive feedback. We hope you enjoy your new vehicle and welcome you to reach out if we can be of additional assistance.

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We brought our brand-new, 3-month-old Chevy vehicle

We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues.

We brought our brand-new, 3-month-old Chevy vehicle

We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share this review and are sorry to see you did not experience the high quality service we strive to provide to all customers. We value all feedback and have shared your comments with our management team for review. It is our hope that you will consider giving us another opportunity to work with you in the future to provide a better interaction.

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I cannot say enough positive things about Criswell

I cannot say enough positive things about Criswell Chevrolet and Peter Eaton to be exact. I felt comfortable the moment I spoke with Peter, he was never pushy and took the time to identify my wants, needs, and desires. He guided me towards the best options for me and my family. I wouldn't hesitate to do business with this dealership and if you are in the market for a Chevrolet Corvette I recommend your search begin and end with Criswell Chevrolet and make sure to check in with Peter, you won't regret it!

I cannot say enough positive things about Criswell

I cannot say enough positive things about Criswell Chevrolet and Peter Eaton to be exact. I felt comfortable the moment I spoke with Peter, he was never pushy and took the time to identify my wants, needs, and desires. He guided me towards the best options for me and my family. I wouldn't hesitate to do business with this dealership and if you are in the market for a Chevrolet Corvette I recommend your search begin and end with Criswell Chevrolet and make sure to check in with Peter, you won't regret it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this wonderful review of your recent car buying event! We value your business and sincerely appreciate your recommendations.

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