Reviews
The process was suowe fast and easy, Brian did a
The process was suowe fast and easy, Brian did a excellent job Thank you very much
The process was suowe fast and easy, Brian did a
The process was suowe fast and easy, Brian did a excellent job Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing this positive review with us! Don't hesitate to reach out if we can be of further assistance.
Brian was very professional and helpful.
Brian was very professional and helpful. He answered all my questions to satisfaction and I really appreciate that.
Brian was very professional and helpful.
Brian was very professional and helpful. He answered all my questions to satisfaction and I really appreciate that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for sharing this positive feedback! We are happy to see you were pleased with your purchase and welcome you to reach out with any additional questions.
Well I can say that I have bought a few cars from
Well I can say that I have bought a few cars from different dealerships and I had not been served by someone as kind as Bryan, he gets all the stars on this purchase, he was polite, understanding, patient and did not have any airs of a king like most sellers, Bryan is a very kind and transparent person, it was a pleasure doing business with him, when we look for our next cars we will surely look for him. Thank you Bryan your the best seller.
Well I can say that I have bought a few cars from
Well I can say that I have bought a few cars from different dealerships and I had not been served by someone as kind as Bryan, he gets all the stars on this purchase, he was polite, understanding, patient and did not have any airs of a king like most sellers, Bryan is a very kind and transparent person, it was a pleasure doing business with him, when we look for our next cars we will surely look for him. Thank you Bryan your the best seller.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to know you enjoyed a standout purchasing process while working with our top notch staff! We value the opportunity to work with you and welcome you to reach out if we can be of further assistance.
We have purchased several vehicles from Anthony.
We have purchased several vehicles from Anthony. He is extremely knowledgeable, incredibly straightforward, and easy to work with, and values ones time. 10 out of 10 would recommend!!
We have purchased several vehicles from Anthony.
We have purchased several vehicles from Anthony. He is extremely knowledgeable, incredibly straightforward, and easy to work with, and values ones time. 10 out of 10 would recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's rewarding to know you can count on Anthony and the Criswell team to provide exceptional service each time you visit our dealership. We value your continued patronage and look forward to continuing this working relationship!
Lucas was attentive to my needs and had good
Lucas was attentive to my needs and had good communication skills. I would ask for Lucas again.
Lucas was attentive to my needs and had good
Lucas was attentive to my needs and had good communication skills. I would ask for Lucas again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're happy to see you found our staff to be so supportive during your time here at Criswell. We value your business and look forward to working with you again.
Brian did a great job taking time reviewing the car and
Brian did a great job taking time reviewing the car and showing me all the features. Was the most productive test drive of all the dealerships I went to. Hence you earned my business back.
Brian did a great job taking time reviewing the car and
Brian did a great job taking time reviewing the car and showing me all the features. Was the most productive test drive of all the dealerships I went to. Hence you earned my business back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for choosing Criswell! We value your business and truly appreciate you taking the time to let us know how we are doing.
Horrible customer service, very unresponsive service
Horrible customer service, very unresponsive service department, 36 days without a car. Worst customer service experience of my life. I've bought 3 cars from them, but never again.
Horrible customer service, very unresponsive service
Horrible customer service, very unresponsive service department, 36 days without a car. Worst customer service experience of my life. I've bought 3 cars from them, but never again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hassle free purchase.
Hassle free purchase. Walked in and Brian showed me the car and made the process simple. Thanks!
Hassle free purchase.
Hassle free purchase. Walked in and Brian showed me the car and made the process simple. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to see you were pleased with your car buying experience! Thanks again for choosing Criswell and taking the time to share this positive feedback. We hope you enjoy your new vehicle and welcome you to reach out if we can be of additional assistance.
We brought our brand-new, 3-month-old Chevy vehicle
We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues.
We brought our brand-new, 3-month-old Chevy vehicle
We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this review and are sorry to see you did not experience the high quality service we strive to provide to all customers. We value all feedback and have shared your comments with our management team for review. It is our hope that you will consider giving us another opportunity to work with you in the future to provide a better interaction.
I cannot say enough positive things about Criswell
I cannot say enough positive things about Criswell Chevrolet and Peter Eaton to be exact. I felt comfortable the moment I spoke with Peter, he was never pushy and took the time to identify my wants, needs, and desires. He guided me towards the best options for me and my family. I wouldn't hesitate to do business with this dealership and if you are in the market for a Chevrolet Corvette I recommend your search begin and end with Criswell Chevrolet and make sure to check in with Peter, you won't regret it!
I cannot say enough positive things about Criswell
I cannot say enough positive things about Criswell Chevrolet and Peter Eaton to be exact. I felt comfortable the moment I spoke with Peter, he was never pushy and took the time to identify my wants, needs, and desires. He guided me towards the best options for me and my family. I wouldn't hesitate to do business with this dealership and if you are in the market for a Chevrolet Corvette I recommend your search begin and end with Criswell Chevrolet and make sure to check in with Peter, you won't regret it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share this wonderful review of your recent car buying event! We value your business and sincerely appreciate your recommendations.