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Reviews

Average Ratings

4.7
752 lifetime reviews. Includes reviews of Criswell Chevrolet from DealerRater.com
  • Simply Amazing!

    The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. The...

    Dealer Response

    Pinch yourself, you're not dreaming Ethan! We're so glad that our team was able to work out lower payments than you were expecting and provided yo...


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    The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. They were very transparent with their pricing and gave me a detailed breakdown of all the fees and taxes in an easy to read email before I came to the dealership, and this was one of the reasons I went there because the dealerships in my area were not as forthcoming with their pricing and it was hard to tell what the final price of the vehicle was going to be after all the fees. I thought I knew what my monthly lease payment was going to be because I ran all the numbers and figured everything out before I came there. I thought that this number was going to be the lowest possible monthly lease payment on this specific car. Most dealerships I have been to always try to figure out the monthly payment you are willing to pay and work backwards from there to get the most money out of you, but not the guys at Criswell. Russell Carter, Joey Ryall, and Greg Hoffman were simply amazing! They were more focused on getting me familiarized with the car I was interested in and never asked me what my target monthly lease payment was. They already provided me with all the pricing, taxes and fees upfront, so all they had to do was to plug the numbers in and see what came out. The result was actually a lower monthly payment than I expected! On top of that, Russell and Greg found a way to lower my monthly lease payment even further without me even asking them! I really can't thank these guys enough, they were truly looking out for my best interests! Joey also spent a lot of time helping me setup all the electronic gizmos in the car and connect them with my phone, he was truly helpful and knowledgeable professional. This was a dream experience, and I would tell anyone looking for a Chevy to go straight to Criswell!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Pinch yourself, you're not dreaming Ethan! We're so glad that our team was able to work out lower payments than you were expecting and provided you with such a great sales experience. We're happy to hear that Joey was able to get you acclimated to your new car. Thank you for taking the time to provide such a detailed review and know that we certainly appreciate your recommendation of our team!


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  • EXCELLENT salesman
    May 23, 2017

    We went in with negative equity on our vehicle and not so good credit. Instead of pushing us away, Pete and the team did everything they could to ...


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    We went in with negative equity on our vehicle and not so good credit. Instead of pushing us away, Pete and the team did everything they could to get us in the SUV we WANTED. I'm never going to any other dealership. They will have my family's business forever.

    Does recommend this dealer

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  • Oil leak
    May 23, 2017

    Came in for an oil change and told representative I may have an oil leak. Dealer found oil leak as well as a coolant leak. I had to leave my car...


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    Came in for an oil change and told representative I may have an oil leak. Dealer found oil leak as well as a coolant leak. I had to leave my car for 2 1/2 days and Criswell provided me with a loaner vehicle at no cost to me. A lot of time and labor was involved in making the repairs and I was kept informed on a daily basis. The technician as well as his manager road tested the car and it was returned good as new. I even received a free car wash. I have been going to Criswell for over 20 years and have bought all but one of my vehicles from them. I currently have a Buick Encore and return to Criswell for all of my service needs even though the Buick dealer is right down the street from me (I live 1/2 hour away from Criswell). EVERYONE I have come in contact with over the years is professional, kind and provides exemplary service. Tammy Tipton is friendly, professional and was especially accommodating to my needs and provided updates on a daily basis as well as arranging for a loaner vehicle.

    Does recommend this dealer
    Came in for service or repair

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  • All I can say is outstanding!!
    May 17, 2017

    Not going into details, BUT, all I can say is this guy is an absolute close and probably is the best in the business. These guy bent over backward...


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    Not going into details, BUT, all I can say is this guy is an absolute close and probably is the best in the business. These guy bent over backwards to close a deal on my recent purchase and I couldn't be happier. I have been a Criswell customer 4 separate times now and will never buy a car anywhere else no matter where I wind up someday in the country. The Criswell staff from, the initial sales gay, to the manager, and to the fianance is bar none the best dealership one could deal with. Thank you Steve, Joey, and Jason you are all great guys. Robert Ferretti

    Does recommend this dealer

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  • Wow! Mike is Great!
    May 14, 2017

    Let me just say, it was a great experience working with Mike Furman. He clearly knows his craft. Purchasing my Z06 was effortless, and his vast ...


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    Let me just say, it was a great experience working with Mike Furman. He clearly knows his craft. Purchasing my Z06 was effortless, and his vast knowledge made me feel secure in this process. I highly recommend Mike and Criswell Chevrolet. I also would like to give a special "shout out" to Steve Kratz in finance, both Steve and Mike made my experience enjoyable. Thanks Mike and Steve!!! Calvin S.

    Does recommend this dealer

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  • I was given a thorough estimate "as promised"
    May 11, 2017

    I was nervous about taking my car into the dealership for repairs knowing my warranty had just expired. I expressed my concerns to Joe Guzman whe...


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    I was nervous about taking my car into the dealership for repairs knowing my warranty had just expired. I expressed my concerns to Joe Guzman when I dropped my car off that morning. I was given a thorough estimate as promised. Joe went a step further and upon me asking for a picture of my car's issues that he called me about, he emailed them to me immediately. Joe Guzman and Juan J. showed me they were both conciderate as well as eager to put my concerns at ease. They both took the time to explain in detail what was repaired and how they were able to extend me additional savings. When I arrived at the dealership I got into a washed and vacuumed car!!!

    Does recommend this dealer
    Came in for service or repair

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  • The BEST experience I ever had at a car dealer !
    May 6, 2017

    My 15 year old son researched the Bolt EV for our family. This was a perfect option to use as a commuter car. It is so economical to maintain and ...


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    My 15 year old son researched the Bolt EV for our family. This was a perfect option to use as a commuter car. It is so economical to maintain and use this car. The car drives like a dream! We knew exactly what color we wanted. We posted a inquiry online. Salesman Seth and Russel Carter the manager of Criswell Chevrolet followed up with phone calls and email. Several other dealers did as well. We made our decision within hours of being contacted. The price, attentiveness and courteous follow up made us drive from Virginia out to Maryland to buy the car. Once we arrived we were able to drive away within 1 1/2 hours with a new vehicle purchase. This time included a quick test drive with Seth and completing all paperwork for new car sale. Seth was very knowledgeable about the Bolt. We had been to 4 different car dealers in the area. None of the other salesman knew much about the car features which was disappointing. I was happy my son had extensively researched the car so he could confidently that Seth new the car. Both Russell and Seth were very knowledgeable about the vehicle. The sale was straight forward. They honored the price we discussed. We have had the car for a week. We were not sure about the extended warranty but called in after sale to buy it. I just had a home car charger ( juicebox) installed by a electrician yesterday. So happy never have to pump gas and never need a oil changel for this car. The car has excellent safety features and has fast acceleration! I highly recommend this dealer. The process of buying this car was so pleasant.

    Does recommend this dealer

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  • Awesome Experience
    April 27, 2017

    I had a really good purchase experience at Criswell Chevrolet in Gaithersburg. Russell Carter made sure that my trade in and my purchase were up ...


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    I had a really good purchase experience at Criswell Chevrolet in Gaithersburg. Russell Carter made sure that my trade in and my purchase were up to my expectations and the overall experience was very positive. I will definitely shop with them again.

    Does recommend this dealer

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  • The very best dealership in this region!
    April 25, 2017

    I came to Criswell after several negative experiences with other dealerships in our area, while shopping for a new car. I met with Russell and I w...


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    I came to Criswell after several negative experiences with other dealerships in our area, while shopping for a new car. I met with Russell and I was immediately impressed with how I was treated. There was no pressure or sales pitch. He listened to my needs and goals and we actually discussed how to meet them! I am on my second car with Criswell. The service is impeccable and the staff is always kind and patient and most of all...they listen. I will continue to be a loyal customer of Criswell and refer everyone I know to them. My Chevy Cruise is a great car. I love to drive and this car is responsive and great on gas, it's a joy to drive. I would love to get another one! They just keep getting better. Thank you Criswell for all your great customer service and products.

    Does recommend this dealer
    Came in for service or repair

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  • Great service from the sales right through to financing
    April 25, 2017

    Peter Eaton is a top notch salesman whom I have purchase 3 Corvettes with. I would recommend him to anyone in the market for any used car being s...


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    Peter Eaton is a top notch salesman whom I have purchase 3 Corvettes with. I would recommend him to anyone in the market for any used car being sold by Criswell

    Does recommend this dealer

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