Reviews

Average Ratings

4.8
787 lifetime reviews. Includes reviews of Criswell Chevrolet from DealerRater.com
  • Simply Amazing!

    The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. The...

    Dealer Response

    Pinch yourself, you're not dreaming Ethan! We're so glad that our team was able to work out lower payments than you were expecting and provided yo...


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    The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. They were very transparent with their pricing and gave me a detailed breakdown of all the fees and taxes in an easy to read email before I came to the dealership, and this was one of the reasons I went there because the dealerships in my area were not as forthcoming with their pricing and it was hard to tell what the final price of the vehicle was going to be after all the fees. I thought I knew what my monthly lease payment was going to be because I ran all the numbers and figured everything out before I came there. I thought that this number was going to be the lowest possible monthly lease payment on this specific car. Most dealerships I have been to always try to figure out the monthly payment you are willing to pay and work backwards from there to get the most money out of you, but not the guys at Criswell. Russell Carter, Joey Ryall, and Greg Hoffman were simply amazing! They were more focused on getting me familiarized with the car I was interested in and never asked me what my target monthly lease payment was. They already provided me with all the pricing, taxes and fees upfront, so all they had to do was to plug the numbers in and see what came out. The result was actually a lower monthly payment than I expected! On top of that, Russell and Greg found a way to lower my monthly lease payment even further without me even asking them! I really can't thank these guys enough, they were truly looking out for my best interests! Joey also spent a lot of time helping me setup all the electronic gizmos in the car and connect them with my phone, he was truly helpful and knowledgeable professional. This was a dream experience, and I would tell anyone looking for a Chevy to go straight to Criswell!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Pinch yourself, you're not dreaming Ethan! We're so glad that our team was able to work out lower payments than you were expecting and provided you with such a great sales experience. We're happy to hear that Joey was able to get you acclimated to your new car. Thank you for taking the time to provide such a detailed review and know that we certainly appreciate your recommendation of our team!


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  • Hands Down #1 Service!
    September 25, 2017

    These guys were phenomenal! Brought in my 2015 Chevy Colorado in hopes of finding a 2017 Silverado & Tanner, Russel & Steve made it happen! Thank ...

    Criswell Chevrolet

    Congratulations on your new Silverado! We're so happy that Russell and Steve could provide you with phenomenal service and get you in the exact t...


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    These guys were phenomenal! Brought in my 2015 Chevy Colorado in hopes of finding a 2017 Silverado & Tanner, Russel & Steve made it happen! Thank you!

    Does recommend this dealer
    Criswell Chevrolet

    Congratulations on your new Silverado! We're so happy that Russell and Steve could provide you with phenomenal service and get you in the exact truck you were looking for. Thank you for taking the time to let us know about your experience.


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  • Perfection
    September 23, 2017

    Bought 4 cars from these guys (so far). Every time they have been excellent with their professionalism and courtesy. I was in and out today in les...

    Criswell Chevrolet

    Thank you for your continued loyalty to Criswell Chevrolet and congratulations on your new car! We're so very pleased that Russell and Abe were a...


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    Bought 4 cars from these guys (so far). Every time they have been excellent with their professionalism and courtesy. I was in and out today in less than 1 hour, more like 30 minutes. Russell and Abe were excellent and friendly as usual. What a great bunch guys, GIVE THESE GUYS A RAISE!!!

    Does recommend this dealer
    Criswell Chevrolet

    Thank you for your continued loyalty to Criswell Chevrolet and congratulations on your new car! We're so very pleased that Russell and Abe were able to get you in and out quickly and with excellent service! Enjoy!


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  • Top Notch Dealership
    September 23, 2017

    I have been buying vehicles here at Gaithersburg Criswell for years now and they never disappoint. I came in looking to trade a vehicle I purchase...


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    I have been buying vehicles here at Gaithersburg Criswell for years now and they never disappoint. I came in looking to trade a vehicle I purchased 2 years prior and Russell quickly helped to figure out what I needed without the pressure of buying. Very pleased with my new vehicle and the ease with the entire car buying process. I really felt like I was in and out the door without the headache of waiting around for hours. A great experience overall and we will continue to always bring our business back to this dealership. Thanks to everyone who helped today !!!

    Does recommend this dealer

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  • Wonderful experience
    September 21, 2017

    We can't speak more highly of Chip and his service at Criswell Chevrolet! We came in without appointment or notice to look at a vehicle after an i...

    Criswell Chevrolet

    Congratulations on your new SUV! We're so happy to hear that Chip helped to make your purchase both more efficient and friendlier than you were a...


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    We can't speak more highly of Chip and his service at Criswell Chevrolet! We came in without appointment or notice to look at a vehicle after an internet inquiry. Chip was polite and kind, even though we were probably keeping him past his scheduled time. He never once made us feel rushed or pressured. Within 2 hours, we were walking out of the dealership with keys to our new SUV. Chip was very friendly, knowledgeable, and made the experience better (and quicker) than any experience we've had before! Thank you Chip for everything! We truly appreciate you.

    Does recommend this dealer
    Criswell Chevrolet

    Congratulations on your new SUV! We're so happy to hear that Chip helped to make your purchase both more efficient and friendlier than you were anticipating. We know that you'll find that at Criswell Chevrolet, both our sales and service teams strive to go about and beyond to make sure each customer has a pleasant, high quality experience.


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  • Over and beyond
    September 18, 2017

    We were having electrical problems with our Equinox. We had purchased it at Criswell but were using another dealership close to home for the warra...

    Criswell Chevrolet

    We are ecstatic to hear that Russell was able to get you in the perfect vehicle, we hope that you are enjoying driving it! Thank you for taking t...


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    We were having electrical problems with our Equinox. We had purchased it at Criswell but were using another dealership close to home for the warranty repairs. We ultimately needed to get out of the vehicle and Russ went above and beyond for us. He worked with GM and our trade-in to make sure we got the best deal. Not only that, but we did all of the communication via email as we were out of town. He responded promptly to our questions and found us the perfect replacement. It was the most seamless purchase we have ever made. Russ and his team were outstanding and really went above and beyond for us.

    Does recommend this dealer
    Criswell Chevrolet

    We are ecstatic to hear that Russell was able to get you in the perfect vehicle, we hope that you are enjoying driving it! Thank you for taking the time to let us know that our team here at Criswell Chevrolet was able to give you an outstanding, seamless purchase.


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  • Outstanding!
    September 12, 2017

    JJ was the epitome of professionalism. He gave me a great price on the service work required. Saved me a lot of money. I was lucky to have JJ as m...

    Criswell Chevrolet

    Thank you for taking the time to give us feedback on your recent service experience at Criswell Chevrolet. Our entire team is committed to provid...


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    JJ was the epitome of professionalism. He gave me a great price on the service work required. Saved me a lot of money. I was lucky to have JJ as my service rep.

    Does recommend this dealer
    Came in for service or repair
    Criswell Chevrolet

    Thank you for taking the time to give us feedback on your recent service experience at Criswell Chevrolet. Our entire team is committed to providing every customer with a professional, honest, friendly, service experience and we are happy to hear that this was your experience. We look forward to providing you with the same high quality service each and every time you visit Criswell Chevrolet!


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  • Criswell Chevrolet is Family
    September 11, 2017

    Always exceeding my expectations of customer service and the best automobile deals in Maryland! I had never experienced a dealership that treats i...

    Criswell Chevrolet

    Frank, thank you for the glowing review of your recent car buying experience at Criswell Chevrolet! We love to hear that our loyal customers thin...


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    Always exceeding my expectations of customer service and the best automobile deals in Maryland! I had never experienced a dealership that treats it's customers like family until I bought a vehicle from Criswell Chevrolet. Our family has now bought SIX Chevys from Criswell Chevrolet because of their superb customer service and great deals. We live 45 minutes from the dealership but keep coming back! Thanks Criswell for taking care of our needs. Thanks Russell Carter, Joey Rayall, and Greg Hoffman for the great experience and your professional service.

    Does recommend this dealer
    Criswell Chevrolet

    Frank, thank you for the glowing review of your recent car buying experience at Criswell Chevrolet! We love to hear that our loyal customers think of us as family and are willing to go out of their way to keep coming back time after time. Enjoy your new car and we look forward to seeing you again!


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  • A Pleasure!
    September 8, 2017

    A Pleasure!" - Igor "Awesome experience!! Easy transaction, in and out, great people to deal with, and I highly recommend.make sure you ask for ...


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    A Pleasure!" - Igor "Awesome experience!! Easy transaction, in and out, great people to deal with, and I highly recommend.make sure you ask for Mike Furman.

    Does recommend this dealer

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  • Service
    September 6, 2017

    Tammie Tipton was very nice, called and explained work to done on car and called when it was ready to be picked up. The Shuttle service was very ...

    Criswell Chevrolet

    Thank you for taking the time to provide this review. We're pleased that you were satisfied with your recent service at Criswell Chevrolet. Our ...


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    Tammie Tipton was very nice, called and explained work to done on car and called when it was ready to be picked up. The Shuttle service was very nice too :)

    Does recommend this dealer
    Came in for service or repair
    Criswell Chevrolet

    Thank you for taking the time to provide this review. We're pleased that you were satisfied with your recent service at Criswell Chevrolet. Our team prides itself on prompt, professional, and courteous service and we're glad your recent visit reflected that we are meeting these goals.


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