Reviews
Feeling like a complete fool for trusting this
Feeling like a complete fool for trusting this dealership. I went in for an oil change. I did ask that they check the Tire Pressure Monitor System monitor. I was not told that checking this system would cost $200. When they told me that one was bad and that it would cost $300 to replace it I turned down that repair along with two others. They still billed me $200 for the diagnostic. Afterwards I took the vehicle to a tire dealer I use who diagnosed the bad Tire Pressure Monitor System free of charge within 15 minutes and replaced it for $70. While I was at the dealership I did have another repair done that was recommended. I now realize that I could have gotten it done for significantly less elsewhere. I didn't check the bill closely when I signed and paid. I trusted them. I feel like I was played. I won't be back. An oil change turned into a $713 bill.
Feeling like a complete fool for trusting this
Feeling like a complete fool for trusting this dealership. I went in for an oil change. I did ask that they check the Tire Pressure Monitor System monitor. I was not told that checking this system would cost $200. When they told me that one was bad and that it would cost $300 to replace it I turned down that repair along with two others. They still billed me $200 for the diagnostic. Afterwards I took the vehicle to a tire dealer I use who diagnosed the bad Tire Pressure Monitor System free of charge within 15 minutes and replaced it for $70. While I was at the dealership I did have another repair done that was recommended. I now realize that I could have gotten it done for significantly less elsewhere. I didn't check the bill closely when I signed and paid. I trusted them. I feel like I was played. I won't be back. An oil change turned into a $713 bill.
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Please know that we take your review seriously here at Pueblo Toyota. Given the chance, I would like to speak with you about your recent visit to our Service Department for an oil change and to inspect your vehicle's Tire Pressure Monitoring System. Would you send me your preferred contact information so we can discuss your feedback? I would appreciate it. Sincerely, Staci Baughman Customer Relations Manager SBaughman@pueblotoyota.com
I had an issue with an OEM battery that was a year old.
I had an issue with an OEM battery that was a year old. Tristan resolved my problem promptly. He was friendly and courteous. He explained the warranty to me. I was back on the road in a timely manner.
I had an issue with an OEM battery that was a year old.
I had an issue with an OEM battery that was a year old. Tristan resolved my problem promptly. He was friendly and courteous. He explained the warranty to me. I was back on the road in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patrick. Thank you for taking the time to share this review. It’s great to see how quickly Tristan addressed the concern with your OEM battery and how clearly he explained the warranty while keeping the experience friendly and courteous. Having the issue resolved promptly and getting you back on the road in a timely manner reflects the level of care our Service Team works to uphold here at Pueblo Toyota. Let us know if you need any further assistance, we are always here to help.
Simple and easy Ryan And Dane were amazing.
Simple and easy Ryan And Dane were amazing. From start to finish they kept us in the loop
Simple and easy Ryan And Dane were amazing.
Simple and easy Ryan And Dane were amazing. From start to finish they kept us in the loop
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jo, we appreciate you taking the time to share your review. Hearing that Ryan and Dane kept you informed throughout the entire process and made everything feel straightforward highlights the level of attention our team aims to deliver here at Pueblo Toyota. Let us know if there is anything else we can help you with.
Pueblo Toyota service was on time for my appointment,
Pueblo Toyota service was on time for my appointment, very professional and provide great service.
Pueblo Toyota service was on time for my appointment,
Pueblo Toyota service was on time for my appointment, very professional and provide great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re glad to know our Service Team provided prompt, professional care during your appointment here at Pueblo Toyota. Thank you for sharing your 5-star review. Let us know if we can be of further assistance to you.
Pueblo Colorado Toyota dealer sold me a Toyota Highlander
Pueblo Colorado Toyota dealer sold me a Toyota Highlander 7 months ago and the transmission is out, 7,000 to replace it, then the depreciation is now 4,500, and they told me its under valued when I purchased it. They Lie just to make a sale, STAY away from them.
Pueblo Colorado Toyota dealer sold me a Toyota Highlander
Pueblo Colorado Toyota dealer sold me a Toyota Highlander 7 months ago and the transmission is out, 7,000 to replace it, then the depreciation is now 4,500, and they told me its under valued when I purchased it. They Lie just to make a sale, STAY away from them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Chris, Our customer feedback is important to us. I would appreciate the chance to speak with you about your experience with the Toyota Highlander you purchased earlier this year. Please provide me with your preferred contact information so we can discuss your review in greater detail. Thank you, Staci Baughman Customer Relations Manager SBaughman@pueblotoyota.com
I have been buying my cars at Pueblo Toyota for 14 years
I have been buying my cars at Pueblo Toyota for 14 years now and have used their service department for all my car needs and maintenance and it has always been excellent!!! Thank you Jimmy Y… love my local Toyota dealer!!!
I have been buying my cars at Pueblo Toyota for 14 years
I have been buying my cars at Pueblo Toyota for 14 years now and have used their service department for all my car needs and maintenance and it has always been excellent!!! Thank you Jimmy Y… love my local Toyota dealer!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful 5-star review, Jas. Your loyalty to Pueblo Toyota over the past 14 years means so much to us. We’re glad our Sales and Service Departments, along with Jimmy, have continued to provide excellent care for all your vehicle needs. Thank you for trusting us with your cars, and please don’t hesitate to reach out for any future needs.
I always appreciate all the help and they make it easy
I always appreciate all the help and they make it easy for us to buy 3rd vehicle we have got there
I always appreciate all the help and they make it easy
I always appreciate all the help and they make it easy for us to buy 3rd vehicle we have got there
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your most recent vehicle purchase, Dale. We love offering easy experiences to our amazing customers. We look forward to doing business with you again here at Pueblo Toyota.
Knowledgeable people doing their best to help get you an
Knowledgeable people doing their best to help get you an honest deal. Corey and Jimmy were great to work with.
Knowledgeable people doing their best to help get you an
Knowledgeable people doing their best to help get you an honest deal. Corey and Jimmy were great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you had a positive experience. Our team works hard to ensure honest deals for our customers. Thank you for choosing Pueblo Toyota.
They were very helpful even when there was only one
They were very helpful even when there was only one person working because the other people were at lunch. Very patient with me. I will recommend them to all I know.
They were very helpful even when there was only one
They were very helpful even when there was only one person working because the other people were at lunch. Very patient with me. I will recommend them to all I know.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear that our team was able to assist you effectively. Thanks for choosing Pueblo Toyota and for your kind words. Take care!
I have always received great service.
I have always received great service. The staff does a fantastic job explaining the service being done and are pretty accurate on the estimated time of service. I also received great shuttle service.
I have always received great service.
I have always received great service. The staff does a fantastic job explaining the service being done and are pretty accurate on the estimated time of service. I also received great shuttle service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback. Thank you for choosing Pueblo Toyota.