Reviews

Average Ratings

4.6
42 lifetime reviews.
  • Best car experience

    It was one of the best buying experiences we have ever had at a car dealership. We were treated with respect. The negotiations of the price was mo...

    Dealer Response

    Campfire--thank you so very much for taking the time to post this kind online review of our dealership. Our Toyota Service Department is one of o...


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    It was one of the best buying experiences we have ever had at a car dealership. We were treated with respect. The negotiations of the price was more like a conversation then a battle of wills, which we have experience at other dealerships. Ben Parks was knowledgeable, friendly, and professional. I will send my family and friends to him when they are looking for a new car. I appreciated Ben showing us all the new electronics on our Camry. I really appreciated Ben setting up our phones with the Camry. It was one less thing I needed to figure out. I LOVE my Camry, it is my favorite vehicle I have ever owned. I love the ride, the interior design, and all the features. I previously owned a Prius and because of the great service and the hours of your Service Department we wanted to look at your dealership for our next car and we were not disappointed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Campfire--thank you so very much for taking the time to post this kind online review of our dealership. Our Toyota Service Department is one of our best regarding customer service, so it is exciting to hear that they have treated you so well over the years that you allowed our Sales Department, and Ben Parks, an opportunity to assist you with a new Toyota Camry. This review will no doubt make a good number of people's days, as I am looking forward to sharing with the entire team. Thank you for your business, and for the time to post this review, both mean a great deal to us.--Matt Dillon Director of Internet Sales Coughlin Automotive


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  • Excellent service

    The work--replacing the hybrid battery on an 2006 Prius, was completed more quickly than originally estimated (and for a but less money than estim...

    Dealer Response

    We are happy to hear that your Prius battery was able to be replaced quickly and it was less than imagined! Please stop in and see us again soon!-...


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    The work--replacing the hybrid battery on an 2006 Prius, was completed more quickly than originally estimated (and for a but less money than estimated, too). As always, everyone--especially Zach--was very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are happy to hear that your Prius battery was able to be replaced quickly and it was less than imagined! Please stop in and see us again soon!--Brandon Sandmann


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  • Great Service!

    Fast friendly service. My truck was ready before I browsed thru 1 hunting magazine in the lobby. The tech spoke to me about my Tundra shook my han...

    Dealer Response

    Thank you for the feedback Dave and we are very happy to hear that you were were able to get your vehicle in and out of service fast! Please do no...


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    Fast friendly service. My truck was ready before I browsed thru 1 hunting magazine in the lobby. The tech spoke to me about my Tundra shook my hand and I was on my way. Even tho he had never met me, he called me by name as I pulled into the service garage as sheduled. Service doesnt get much better than this!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the feedback Dave and we are very happy to hear that you were were able to get your vehicle in and out of service fast! Please do not hesitate to reach out if there is anything else that we can do for you!--Brandon Sandmann, Coughlin Cars


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  • Great experience

    Jarrod and Ben did a great job. Ben helped my wife understand entunes and all went fine. Scott was very helpful and Gary was great as usual.

    Dealer Response

    Thank you for the kind words Mike and we are glad Ben and the team was able to help you get exactly what you wanted! Please stop by and see us aga...


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    Jarrod and Ben did a great job. Ben helped my wife understand entunes and all went fine. Scott was very helpful and Gary was great as usual.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words Mike and we are glad Ben and the team was able to help you get exactly what you wanted! Please stop by and see us again soon!--Brandon Sandmann, Coughlin Automotive


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  • Kevin

    I chatted online to ask if a vehicle was available, telling the person I was chatting with (Ariel) that I was driving 3 hours to get there and w...

    Dealer Response

    Kevin, we're sorry about this breakdown in communication, and the General Manager will be reaching out to you later today to see if we may make it...


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    I chatted online to ask if a vehicle was available, telling the person I was chatting with (Ariel) that I was driving 3 hours to get there and wanted to make sure the vehicle was still available. Ariel told me she spoke with the sales manager, and that the car was still available. When I arrived 3 1/2 hours later, Ben Parks informed me that the part's manager was buying the vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Kevin, we're sorry about this breakdown in communication, and the General Manager will be reaching out to you later today to see if we may make it up to you. Thank you for your feedback.--Brandon Sandmann, Coughlin Cars


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  • Poor Customer Service

    I was so disappointed with the customer service that I received on 8/26/16 from Ben at the Heath location. I was so excited to test drive a Durang...

    Dealer Response

    Anna, I am very sorry to hear about this mix-up. It doesn't happen often, but it does happen from time to time, and we always feel awful, as the c...


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    I was so disappointed with the customer service that I received on 8/26/16 from Ben at the Heath location. I was so excited to test drive a Durango I found online. I called and asked if I should set up an appointment and was told to come on in at 5 the next day (8/26). He did say it could sell by the next day and he would let me know for sure. At 4 on the 26th I received a text from Ben stating the car I wanted to test drive would more than likely not be at that location. I was confused. He stated that the Newark location came and got it that morning w/o checking with him for a test drive at 5. I called the night before and set up my time at 5pm with Ben! He stated "well I told you it could sell and we don't hold vehicles". I understood that and never asked for it to be held. They allowed another location to take the vehicle though, for a test drive at the same time I scheduled and I scheduled prior to that! They essentially held it for the other person at 5! If he would have test driven it at 4 and bought it that would be understandable but that is not what happened. I was noticeably frustrated and said that to Ben and his response was "I told you it could sell, I don't understand.." I said I had an appt with you at the same time as the other person at the other location and you allowed them to take the vehicle to another location, taking my test drive time. I then said so if I would have made my appointment at the Newark location I could be test driving it. He just acted like I was an idiot. I set up a time to test drive a vehicle at the location it was listed at, someone else requested the SAME time, after me, and was able to test drive it at another location. Mistakes are made I get that but he never took ownership of it other than saying they did not check with him first. He actually made me feel like I was in the wrong and made my decision clear to NOT buy from this dealership. I was qualified and ready to buy that night. After being argued with my husband finally said let's go and Ben said "YEA". Goes to show you what good and bad customer service can do. I will never buy from this dealership whether that vehicle has sold or not.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Anna, I am very sorry to hear about this mix-up. It doesn't happen often, but it does happen from time to time, and we always feel awful, as the client can't do anything but feel like they are stuck in the middle. While I will not defend Ben, he should have taken full responsibility for this "fallen on his sword" so-to-speak, I will mention that Ben really does have nothing to do with, nor any power to control where our vehicles are sent, or to whom they are sent. Clearly communication failed between our separate business, and the Management staff at each. This will serve as a strong reminder to have good notes and communication internally so that a client, like you, with an appointment at the "owning dealership" is always given our priority--Sincerely, Matt Dillon Director of Internet Sales Coughlin Automotive Group


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  • Truly best there is!

    There for service on my Tundra. Multi point inspection and oil change. Return to Coughlin which is farther away from local dealer near me because ...


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    There for service on my Tundra. Multi point inspection and oil change. Return to Coughlin which is farther away from local dealer near me because of great staff and technician work I trust to be done right. Bought my truck ther in 2012. Best I've dealt with in 40 years of vehicle ownership!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Easy to use web site for service

    Had my 10,000 mile service at Coughlin on my new Tocama. Easy to set up and schedule using their on line site. They also followed up by phone. Goi...

    Dealer Response

    Jerry, This is exactly what I like to hear! Thank you for using our online service scheduler as it is easy to use and very convenient.I appreciate...


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    Had my 10,000 mile service at Coughlin on my new Tocama. Easy to set up and schedule using their on line site. They also followed up by phone. Going to Coughlin is a lot better than having to run to Columbus for service. Give'm a try.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jerry, This is exactly what I like to hear! Thank you for using our online service scheduler as it is easy to use and very convenient.I appreciate you coming to Coughlin for all of your service needs! -Jason Hensler Coughlin Automotive


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  • Always satisfied

    "Great Customer Service" Excellent service. Fast and efficient. Pleasant and professional service personnel and employees. They go out of their wa...

    Dealer Response

    Kathy33, I am glad that you had an exceptional customer service experience!!Thank you for giving Coughlin Toyota a 5 Star rating and taking the ti...


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    "Great Customer Service" Excellent service. Fast and efficient. Pleasant and professional service personnel and employees. They go out of their way to make sure customer is satisfied. Always service with a smile.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kathy33, I am glad that you had an exceptional customer service experience!!Thank you for giving Coughlin Toyota a 5 Star rating and taking the time to write a review of your visit. -Jason Hensler Coughlin Automotive


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  • Thank you to the fine people at Coughlin Toyota

    A big thank you to everyone at Coughlin Toyota Heath for making our truck purchase so effortless. You were true to your word on the trade numbers ...


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    A big thank you to everyone at Coughlin Toyota Heath for making our truck purchase so effortless. You were true to your word on the trade numbers and found the truck that we were looking for. Hats off to The truck department. You guys rock! Thanks so much!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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