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I called to see if I could schedule a tune up on my RAV 4 (2009) and the service department didn't answer the phone. I hung up and called back and... I got a SNIPPY operator and I explained I was trying to speak with somebody in the service department to schedule a tuneup and they were not answering the phone. The SNIPPY operator didn't apologize or say a word and just transferred me back to the service department. WOW. AGAIN, I got the voicemail. I hung up and called back and dialed -0- again and my call was immediately sent to the service department (obviously they have caller ID) and AGAIN, I got a voicemail. I hung up and called back again and dialed -0- and then a guy answered the phone, who was clearly confused on how to HELP ME GET IN TOUCH WITH THE SERVICE DEPARTMENT, and he transferred me again. Yep....you guessed it, VOICEMAIL. So, I called back for the 5th time and the SNIPPY operator answered. I requested to speak to the general manager on duty. She said, "and what is this in reference to?". I responded, "I would like to speak to the manager in order to get some assistance." She again, said NOTHING, and transferred me to a female general manager (her name was not important at this point, since I was so disgusted and frustrated at their LACK of customer service). I explained that this is my 5th phone call and I was trying to actually speak with somebody in the service department to schedule a tuneup and they are not answering the phone. She flippantly said, "well, if you leave a message, they will get around to calling you back". REALLY??? This is the GENERAL MANAGER and this is your customer service? Stellar! You lost me as a customer and it's not surprising to see the 1 star rating review online regarding your [lack of] customer service. It appears that I am not the only one that thinks your service SUCKS. Shame on you Big Horn Toyota. Shame. I can't give their service even ONE star. Pathetic.
We were passing through on vacation and they squeezed us in last minute. We had tried a few other Toyota dealers and none of them would help us same day.... They did a thorough job of diagnosing the problem and explained what was going on well. I wish our local dealer had their integrity.
Salesman Jeff Jones ROCKS!! I was dreading looking for and buying my next used car. Jeff was the ultimate gentleman and a pure delete to deal with, and... had a sense of humor too! He went over and above. He answered all my questions and then some. We came from Gunnison, 4 hours away. We decided to buy the 2014 Nissan Rogue SL they had as trade-in mid-afternoon Fri. We left the dealership to eat at 2:30. Came back at 5. The car was completely re-detailed, small windshield ding completely fixed, clear bra put on the front and accessories, it had a full gas tank and was ready for us! They were to close at 6. Amanda in finance stayed late to take care of our loan paperwork. Jeff stayed till 7:30 and gave us a complete training session on all the navigation, Sirius, blue tooth, etc, etc. He never acted put out nor tried to move us along. He made the whole experience a dream! I can't say enough good things about Jeff, Amanda and the whole dealership. I'm sending people their way and we will be back!
I recently bought a new 2017 Tacoma Off Road from Bighorn Toyota in Glenwood Springs. This is the 4th new vehicle from 4 different dealerships, and unless... I move too far away I'll always use them, it really was that good. Jeff Jones was my salesperson and he was beyond helpful, knowledgeable, efficient and honest. Funny too, we actually had fun. Buying a car has never been fun. With Jeff it was. We were in contact the week before via email and phone/text, he was always available with answers. When it came down to the visit, it was simply a matter of the test drive and the signing. And the signing... Amanda was the numbers/warranties/add-ons/financing guru and she was great. I got everything I wanted with no pressure and never felt like I was being prodded for more. Every other time I've purchased I was continually told that if I didn't go with all the top end everything I'd regret it and they had all these horror stories to prove it... very pressurized. Not with Amanda. She asked about my driving habits and needs, told me what would be best (and it wasn't the highest end of everything) and it was perfect. AND I was out of her office in a half hour. Between her and Jeff the whole thing was done and it was still morning. I would highly recommend using Bighorn Jeff and Bighorn Amanda if you need to buy a car in the high rockies.
Was looking for a used Toyota Tacoma with low mileage, in good condition. Contacted Jeff Jones at Bighorn Toyota in Glenwood Springs. He did not have... the vehicle I was looking for but said he had a customer looking to trade his 2014 Tacoma. The next day he called to say they had the truck. We went down to see it and take a test drive on Friday, June 9th and agreed to purchase it. Bighorn needed a couple days to perform a 160 point inspection including detailing and we picked up the truck on Tuesday, June 13th. Jeff was very knowledgeable and helpful in going over the features and options of the 2014 Toyota Tacoma. We are very pleased with our purchase.
I recently purchased a new 2017 Highlander and absolutely love it! It's the second consecutive new vehicle I've purchased from Bighorn and can't honestly... see myself buying from anywhere else! The entire staff was top notch professionals, particularly salesman Jeff Jones. Jeff did a fabulous job assisting and helping me through the entire purchasing process, his knowledge of the vehicle was awesome and his patience at explaining all the options, electronics, motor, gadgets, etc etc made my learning experience super easy. I would highly recommend to my family and friends to use Bighorn Toyota for any future purchases and to ask for Jeff! Pat
Jeff Jones was outstanding to work with and made the buying experience enjoyable.
Jeff Jones with Bighorn Toyota made our buying experience an absolute pleasure. He provided exceptional customer service and found the exact 4 runner... I wanted. We are very satisfied customers!
This year, we bought 2 Toyota Camry 2015 and 1 Toyota Camry 2009. We are very happy with everything. You guys are awesome. Thanks for your help
I just purchased a 2013 Toyota Tundra Maxi Cab Platinum from Bighorn Toyota. Lemuel was my salesman. From the moment I contacted him was attentive and... very quick to answer my questions, but he was never pushy. When it came time to deal with my trade, Lem did a great job getting everything to management, and they were quick to respond. We made the deal, and Lem was with me through the entire process. They were prompt with my paperwork, the truck was washed, tank full, and off I went. I will recommend Bighorn Toyota and will definitely look to them for my next Toyota.