AMAZING Customer Service! Our car had broke down after hours, and had it towed here (without informing anyone). Received a call right away in the morning from Gummy asking what they could do to help. After looking over the car, it seemed to better off trading in, then fixing up. Was connected with Luis in sales. Luis went above and beyond to show my wife and I so many options, that it was such a hard choice to make what vehicle to choose. From start to finish, we were treated with EXCELLENT service! Highly recommend, if you are looking for a vehicle to bring your ideas to Luis, as he makes it TOO EASY! Si necesitas un carro, busco a Luis!!!
Jesus Salinas in Sales at Glenwood Springs Ford
Jesus Salinas was very helpful and patient with purchase of new Ford Edge and trade-in of 2 cars. It never would have happened without his help! Thanks to him.
Chris Clarke treated me well.
I worked with Chris when buying a Grand Cherokee. He was well informed and and made the process easy. He answered my questions and responded via email quickly. I was treated well and we agreed on a fair price for my vehicle. I felt good after our deal was complete. I had the vehicle I wanted and thought it was a good deal.
Buy your cars at Glenwood Ford!
Jill was AMAZING! She worked hard to find the best car for me and nailed it! The kindness and personal care these people show is truly amazing. Thank you!!!
Dont buy here!
BE AWARE! I bought a used Ford F350 diesel truck from Chris Clark and before I got home the cruise control stopped working, the 4-wheel drive stopped working and a check engine light came on. I took the truck in to my local Ford dealer and was told it would cost $6800 to fix immediate problem. The biggest issues were the vehicle had blown by and that the engine would need to be replaced. When I told Chris Clark at GWSF about it and I wanted them to take the truck back because there was no way they couldn't have known about most of these issues he told me that if I wanted a vehicle with no problems, I should have bought a new vehicle! I have since then read many other bad reviews and would never purchase a used diesel from them. This seems to be a common theme among diesel purchases from Glenwood Springs Ford. They clearly don't care about their customers, just the almighty dollar! They give used car dealers a bad name!
Chris Clarke Replying --- Keith, we are sorry you had a bad experience with the 200,000 mile truck that you purchased from us. Most Dealerships debate on whether to sell Older, High Mileage Vehicles or not. From our perspective, if we price them for thousands under current market value (like we did with yours), a Buyer can get a fantastic deal if they are willing to take the risk. These vehicles can provide a solution for someone who might not normally afford such a vehicle otherwise. On the other hand, there is an intrinsic risk with purchasing Older, High Mileage Vehicles... they can, and often do, have mechanical failures. Knowing this, we do our best to educate our Buyers regarding this risk, so that they prepared should a mechanical failure occur. Currently, we require 3 forms to be signed by the Buyer which explain what "As-Is" means and what the risks are. Despite this, based on your feedback, we are going to add a 4th "As-Is" Form. Instead of just verbally suggesting that a potential Buyer should have an Older, High Mileage Vehicle checked out by a mechanic ahead of time, like I did with you, the Buyer is now going to sign a form that suggests a 3rd Party inspection. We hope this additional form mitigates any misunderstanding as to the nature of an “As-Is” purchase moving forward. Thank you for feedback.
The staff was very helpful and patient. We have been doing business with Glenwood Springs Ford for over two decades. We have always been taken care of and feel this facility and its employees are great to work with.
Patti - Thank you for your loyalty. We truly appreciate your sustained business over the years. - Glenwood Springs Ford
I called to schedule a repair for my Ford Fiesta 2011 for a recall problem. I was told by Connie that it will take 2 weeks for the parts to come. Two weeks later I called again and nobody in the dealership had heard about my request and Connie was no where to be found. I called Summit Ford and they have the parts in stock and can get my car in a week. Don;t waste your time with Glenwood Springs Ford! Worst service ever!
I am so impressed with this dealership and the internet sales manager Chris! They exceeded our expectations and were honest and trustworthy. I have never in my life had a better experience at dealership. Thank you for making my husband's truck dreams come true and being such an amazing team!
Amazing Service and Sales!
Korey was amazing and easy to work with! We showed up a day early and there was no hesitation. We ended up buying and they stayed late on a Friday night to get us all paid up and off driving my dream car! Thank you guys again! It was truly a pleasure! Packing up now to go camp in our new 4Runner!
Service/ Repair/ and Used Car
Was able to buy one of my dream trucks here in the used parking lot for a descent price. The only sad part about it is that it never was detailed. It smelt like an air freshener was just sprayed and there was still crumbs and sticky stuff in lots of spots. Not to mention, my gas tank was completely empty and I had to go fill it ASAP or I wouldn't have made it past west glenwood. Great customer service though when it comes to the sales people! As far as the service department, I feel like myself and others are running into problems quite often. I took my truck here to get it looked at after a few weeks of owning it because I noticed a shaking/ pulling. They told me the alignment was slightly out and they fixed it for free but as far as the rest of the truck goes, it was okay. After hearing that and trusting that and being happy they helped me out, I still noticed a terrible shaking/ pulling still. I ended up getting a second opinion at a local shop, where they had told me my left tie rod was about to go out and if it would have while I was driving, it would have sent me off the road. I was able to get it fixed that day with a balance and re- alignment and tire rotation for $200.00. My truck is now doing much better. So overall... Sale Department - Great! Overall Customer Service- Great! Detailing Department- Not so great. Service- Not so great.