Thompson Buick Cadillac GMC

4.8 out of 5 (4.8) 59 reviews

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Reviews

4.8 out of 5 4.8
59 lifetime reviews.
  • Amazing Experience
    April 12, 2017

    Everything went very smoothly and the process was awesome! I especially liked the human interaction I got with these guys. I didn't feel like a "custo...mer", but more like a friend!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, I appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the ...needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Lee Maynor; leem@thompsoncars.com; (919) 926-7680


  • 5.0 out of 5
    2017 XT5
    January 20, 2018

    Beyond Excellent Service! My car needed repair and the service guys went over and beyond to assist me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Renita, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go abo...ve and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Lee Maynor; leem@thompsoncars.com; 919-232-2954


  • 2.0 out of 5
    overall not satisfied
    January 20, 2018

    Was so not impressed with the customer service at this dealership. Had taken my car back more than once for the same problem and still hasnt been fix...ed. please pic another dealership

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours becaus...e it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Best, Lee Maynor; leem@thompsoncars.com; 919-232-2954


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Thompson Buick Cadillac GMC
2600 Wake Forest Rd Raleigh, NC 27609
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