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Reviews

Average Ratings

3.6
24 lifetime reviews.
  • Best Toyota Dealer

    Beat car dealer I've ever seen. Friendly, warm customer service and a clean, comfortable facility.


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    Beat car dealer I've ever seen. Friendly, warm customer service and a clean, comfortable facility.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unhappy

    I am not very pleased with Lost Pines Toyota at this time. I cancelled my extended warranty in November. I was told it would take 6 to 8 weeks t...


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    I am not very pleased with Lost Pines Toyota at this time. I cancelled my extended warranty in November. I was told it would take 6 to 8 weeks to show up on my account and I still haven't received it. Not a happy customer at this time!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great experience

    I had a great car-buying experience. They gave me a fair deal on my trade and service was quick and painless! Happy with my new car!


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    I had a great car-buying experience. They gave me a fair deal on my trade and service was quick and painless! Happy with my new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • new car

    Went in to have my car serviced, wasn't too big on the idea of buying a new, but they payed off my old car loan and let me get a 2017 tacoma, awes...


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    Went in to have my car serviced, wasn't too big on the idea of buying a new, but they payed off my old car loan and let me get a 2017 tacoma, awesome, exceptional service the whole time, highly recommend them.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dishonest and unprofessional

    The wife and I test drove a vehicle and tried to deal with sales person and manager, they would not budge. We decided to sleep on the deal and the...


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    The wife and I test drove a vehicle and tried to deal with sales person and manager, they would not budge. We decided to sleep on the deal and the next day called and said we would agree to the price given to us. Also we agreed that since is was Wednesday, I wouldn't be able to get down there until Friday after work. Well I left work early to go by bank and withdraw the cash, only to find out 30 minutes before I was heading to dealership that the vehicle sold that morning. No notification from anyone, if I hadn't called before I left I would have driven 1 hr to find this out.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • used truck

    Wouldn't honour listed internet price, I even offered cash sight unseen for vehicle. Credit card in hand they would not sell vehicle for listed pr...


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    Wouldn't honour listed internet price, I even offered cash sight unseen for vehicle. Credit card in hand they would not sell vehicle for listed price. Screen shot price as proof and they wouldn't sell.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • HAPPY RAV4 OWNER

    I went to Lost Pines Toyota in Bastrop for convenience of location since recently moving to Bastrop & am so happy I did! I had test drove a few di...


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    I went to Lost Pines Toyota in Bastrop for convenience of location since recently moving to Bastrop & am so happy I did! I had test drove a few different car brands in Austin & decided to stop & drive a Toyota on my way home, having not owned a toyota since my teens, wasn't sure what brand I wanted to purchase next. The salesperson, Jason Thomas, was so nice, knowledgeable, a great listener & attentive to my specific needs that I recommend him to anyone looking for an easy car buying experience. I traded in my Honda CR-V for a Certified RAV4 & absolutely love it! The finance team was also great & made the buying experience a breeze. Thanks again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great sales pro, great service.

    We were window shopping for a few weeks and luckily found the most patient sales pro ever - Charlie Akin. He even "test sat" in a few of the prosp...

    Dealer Response

    Thank you so much for coming in to see us. We are glad you had a great experience and we hope you enjoy your new ride!


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    We were window shopping for a few weeks and luckily found the most patient sales pro ever - Charlie Akin. He even "test sat" in a few of the prospects for us (same height as absentee hubby). This is our 2nd purchase from Lost Pines and it was painless. Walker in the service department is another great reason to stay loyal to the LPT family! I recall the pushy salesmen in past years - unwilling to let you leave without a purchase ...and that made me grateful to Mr. Akin for being such a great listener and insuring I made it back to get the right vehicle for me.... Which he patiently searched for. Thanks Charlie!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for coming in to see us. We are glad you had a great experience and we hope you enjoy your new ride!


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  • Very Disappointed in the lack of integrity

    We were give a price for a car in a person email from the sales person who we had been working with over the last 5 days. We replied to the email ...


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    We were give a price for a car in a person email from the sales person who we had been working with over the last 5 days. We replied to the email "that sounds great see you in about an hour." We drove 44 miles to the dealer intending to buy the car. When we got there the sales person said that the price in the email was a mistake. The sales person said she could not honor the price. We asked to speak to the manager who also said they could not honor the price. Eventually after expressing much disappointment and distress, we spoke to the general manager who said that he would honor the price stated in the email, but at that point we knew we could never enjoy driving that car after feeling so deceived and manipulated.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Mis-represented the model of the vehicle

    Sales team was not organized and didn't have all the information to finance in order even though we had talked over the phone the day before to se...


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    Sales team was not organized and didn't have all the information to finance in order even though we had talked over the phone the day before to set it all up so I could go in the next morning and just sign the papers and get out. The advertisement was incorrect, stating it was a premium when it was only a standard SR5, and I didn't notice it until it was too late. After I found out, they blamed it solely on me for not know the difference between their vehicles as opposite to them knowing themselves before they sold it. They committed over the phone to give me 4 oil changes + 1 the sales person would pay for himself, but would never send anything to me via email or written in letter form to guarantee I would get it regardless if he wasn't their.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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