Kenny Ross Subaru

2.2 out of 5 2.2
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 7:00 PM

Kenny Ross Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2012

Dear Shopper,

...



For more than 50 years, I have lived in this community, where I have raised my children and grandchildren. I take pride in our reputation since 1954. My family and the 600 men and women of Kenny Ross dealerships will never offer a risk free car or truck that I would not want to drive myself.

Kenny Ross, since 1954

"Ask a Neighbor"

Service

Oil, Filter Change

$24.95 and up*

Wheel Balance

$59.95

Tire Rotation

$14.95

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.2 out of 5 2.2
250 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • August 13, 2015

    we were treated fair and respectfully. we thought the sales man Paul Sarp was awesome. he was easy to talk to and was honest with us and worked for us... and didn't play games. I would recommend him to friends and family. he deserves the business ..he is how every sales man should be. no messing around just honest and a hard worker. and made us feel important and like we mattered.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure to read about your buying experience with us. We strive to keep our guests satisfied and we're very happy to hear that Paul was of s...uch help to you during your visit. If there is anything more that we can do please come back and see us again. Take care! Best regards, Doug Rea | General Manager | drea@kennyross.com

  • 1.0 out of 5
    September 22, 2019

    I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new vehicle to replace my 2015... model. I asked about pricing through the internet chat and was told that I couldn't have leather interiors in a new CrossTrek, which was crap because my current model and the Subaru website both had that. The internet person fought back and forth with me, only finally conceding when I shared screenshots from the Subaru website. I scheduled an appt to have my trade appraised and, when I drove the 40 minutes each way to the dealership, was stood up by the sales person. I waited 2 hours and left. I was clear about the interior and exterior colors that I wanted, repeating myself in multiple texts and conversations....the sales rep ordered wrong interior color and I had to wait another week to get the right one in. Calls were not returned...bad information was given...and then, I was promised a price point that, when I drove the 40 minutes to finally pick up my car, after more than 5 weeks of back and forth, wasn't honored. I walked out, telling Kenny Ross Sales leads that they were losing both a sales and service customer, went to Sendell Subaru and bought the car I wanted within 2 hours. I learned that the Kenny Ross team doesn't work on commission...and it shows. They didn't care if I bought a car or was happy with their service. They let me walk out the door without so much as an attempt to hold onto my business. Complete waste of a LOT of my time. Lost me for life.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am so sorry to read this review from a long-time customer, but it's only fair to explain what happened here. During your visit, we discussed a price... that would reflect the state of your trade-in, and after seeing the state of the vehicle, we weren't able to honor that price. I apologize that we missed your appraisal appointment and that there wasn't more we could do to help in this situation. Thank you, Bill Eggert - General Manager - 724-864-5100

  • August 24, 2016

    Ron got back to me quickly and also followed up with me. Did not purchase thru them because I found something closer than the 2 and a half hour drive it... was for me to get there

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great feedback. Our quality customer service and excellent products are matched only by the ease we provide our customer...s with purchasing a great new vehicle. Have a great day! Best, Jimmy Dull - General Manager, jdull@kennyross.com

  • 1.0 out of 5
    December 10, 2018

    I called ahead to make sure my car was available and they scheduled a time slot to make sure the car was ready for me to test drive it... When I got there... the car had been in the body shop days before I called, and I wasted the trip. Definitely do not recommend.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Gabriel, we regret to hear that you are displeased with your recent experience with us. Please contact our General Manager, Jimmy Dull at (754) 864...-5100 when you have an opportunity, and we will be more than happy to try and turn your experience around.

  • 5.0 out of 5
    November 30, 2018

    I called ahead before my appointment to let them know I was traveling to the dealership. When I arrived they had the car parked out front already warm... and ready for my test drive. Negotiating was a breeze. The salesman and sales manager were very transparent and honest during the negotiations. I would definitely recommend Kenny Ross Subaru.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or ...stop by. Have an awesome day!

  • 3.0 out of 5
    June 25, 2018

    Sales manager Mr loughner was very professional, told him what i was looking for and he personally took me to another of their lots and found my car I... described in 5 to 10 minutes,,, he then introduced me to salesman Bob Swartz who made the deal happen. Great manager and great salesman which made my experience buying my vehicle very pleasant. Thank you both for making it easy to buy my vehicle

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 8, 2018

    I found a vehicle that they had online and we started to get aquatinted in the car buying process. I had given them all the information on the vehicle... that I was going to trade in and they asked what I would like to get out of it, and then no response. I’ve left 2 voicemails with the internet sales manager and nothing. I would avoid this dealership, business going elsewhere.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 16, 2017

    Typical used car buying experience. I was called with an offer on a vehicle that i was interested and i accepted their offer. After returning to the dealership,... i was kept waiting while the "completed the paper work" only to be told that they can't honor the offer they gave me an hour ago

    Not Applicable
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    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2016

    I recently purchased a Subaru Forester and I am very pleased with the performance of this vehicle. I had my first oil charge and the service was very easy... and satisfactory.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this 5-star review, Eleanor! I am glad to hear that our team was able to satisfy your car buying and servicing needs. I hope ...we get to work with you again very soon! Jimmy Dull - General Manager, jdull@kennyross.com

  • 3.0 out of 5
    July 14, 2016

    Every thing was great until I signed the papers for my car then I was told they only had one set of keys. I was then informed they would get me the second... set within the week. It's been 4 weeks and numerous phone calls to both the salesman and his manager and I still don't have my keys!

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I appreciate your feedback with your experience, and I apologize that you have had a difficult time. It is not our intention to leave you uninformed w...ith the status of your needs. Please contact me at your earliest convenience so that we can work towards a resolution for this matter. Sincerely, Duane Templeton, dtempleton@kennyross.com

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