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Reviews

Average Ratings

4.2
114 lifetime reviews. Includes reviews of Ken Garff Volkswagen from DealerRater.com
  • hank you guys for the wonderful experience we had

    Chase & Cameron we wonderful salesmen to work with! They answered every question we had about the Passat and Jettas! Thank you guys for the wonder...


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    Chase & Cameron we wonderful salesmen to work with! They answered every question we had about the Passat and Jettas! Thank you guys for the wonderful experience we had!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • bad financing practices
    May 13, 2017

    I went in looking for a convertible bug. I thought the price was reasonable and the estimate for the trade in was fine however, they were trying...


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    I went in looking for a convertible bug. I thought the price was reasonable and the estimate for the trade in was fine however, they were trying to mislead me when it came to crunching numbers... after a down payment and trade in.. plus taxes and all that jazz we estimated that I would owe 12,500 on the car .... she pulled up the payment and tried to tell me that my payment would be around 330 a month for a 60 month loan or 275 for a 72 month loan... which is the same as an 18000 k loan at the interest rates she was quoting.

    Does not recommend this dealer

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  • Awesome customer representative!
    April 18, 2017

    I love the Passat! But all my high praise goes to Bryce Cook, our salesman. Extremely knowlegable, patient, friendly, courteous, fun, and sensit...


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    I love the Passat! But all my high praise goes to Bryce Cook, our salesman. Extremely knowlegable, patient, friendly, courteous, fun, and sensitive to our needs and desires. Bryce understands how to be the right kind of salesman - first, genuinely take care of the customers interest, treat them with respect and concern, THEN sincerely help them make the big decision without pressure or constraint. Bryce is amazing - your greatest asset! I'll buy all my cars from him. This is the second car I've bought from Bryce. There will be others.

    Does recommend this dealer

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  • Will come back again.
    April 15, 2017

    I haven't always had the best experiences with dealerships. This one however was very different. Devin our salesman did everything we wanted. We h...


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    I haven't always had the best experiences with dealerships. This one however was very different. Devin our salesman did everything we wanted. We had him running back and forth moving cars so we could get better angles and grabbing different ones to compare styles. It didn't matter he just did it and it helped the process move quickly.

    Does recommend this dealer

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  • Best service around!
    March 1, 2017

    Every time I had had a problem with either of my cars a 2013 jetta and a 2014 passat, they have taken care of them quickly and very cost effective...


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    Every time I had had a problem with either of my cars a 2013 jetta and a 2014 passat, they have taken care of them quickly and very cost effectively! I will not take my cars anywhere else. I tell everybody with a vw to come here.

    Does recommend this dealer
    Came in for service or repair

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  • Not customer friendlt
    February 26, 2017

    Traveling cross country in our Tour and needed add blue! Sedges for nearest dealer. Only the 5 salesmen standing around had no help to offer after...


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    Traveling cross country in our Tour and needed add blue! Sedges for nearest dealer. Only the 5 salesmen standing around had no help to offer after attacking our entry to the lot. The manager wasn't available and no one wale could get it from parts REALLY

    Does not recommend this dealer
    Came in for service or repair

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  • Very easy people to work with.
    February 15, 2017

    Naomi Ericksen (service advisor) has been very good and tends to try to save me the most time and money. Their shuttle driver has been great and h...


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    Naomi Ericksen (service advisor) has been very good and tends to try to save me the most time and money. Their shuttle driver has been great and has gotten me to work on time every time. They all seem very personable, even as early as 7:30 in the morning.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service and Low Pressure
    January 27, 2017

    Did the whole thing online using chat and text. The dealer was responsive and did a great job finding just what we were looking for. Thanks a b...


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    Did the whole thing online using chat and text. The dealer was responsive and did a great job finding just what we were looking for. Thanks a bunch.

    Does recommend this dealer

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  • Awesome Customer Service
    January 16, 2017

    Worked with Bryce, excellent customer service. The sell was completed via technology and worked perfectly. I will do business again when I am able...


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    Worked with Bryce, excellent customer service. The sell was completed via technology and worked perfectly. I will do business again when I am able to.

    Does recommend this dealer

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  • Excellent Service!
    January 10, 2017

    Everyone was well educated and very nice. My salesman didn't push the process and didn't try to persuade me into doing anything that would screw ...


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    Everyone was well educated and very nice. My salesman didn't push the process and didn't try to persuade me into doing anything that would screw me over. I bought a great car at a great price and only dealt with one person.

    Does recommend this dealer

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