[{"id":469599,"personPtyId":35937891,"firstName":"Tom","lastName":"Wallentin","titleText":"Finance Manager","shortBioText":"I have been in the automotive industry for over 30 years and still love it. I'm a lifelong\r\nresident of Warwick R.I. My wife and I just celebrated our 35th wedding anniversary in\r\nOctober.We have three great kids and five beautiful grandchildren that keep us busy. I\r\nfeel blessed to have all of that and a job that I still love. I look forward to seeing you \r\nat our dealership in the very near future.","emailTxt":"tom.wallentin@mattieimports.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/57c2f075520c.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1280620800","industryStartDtUtc":"494380800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":465654,"personPtyId":35725085,"firstName":"Jason","lastName":"Costa","titleText":"Service Advisor","shortBioText":"I've been in the Automotive Service Industry for 15 years!! I take pride in providing our customers with exceptional customer service and making them feel comfortable throughout the entire service process.","emailTxt":"jason.costa@mattieimports.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":57,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/5cab8473b917.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1030838400","certifiedEmployee":true,"deptDscrp":"Service"},{"id":465663,"personPtyId":35725904,"firstName":"Joe","lastName":"Chaves","titleText":"Service Advisor and Dispatch","shortBioText":"I have been a customer of the Mattie service department ever sense I started being a VW enthusiast when I was 17 and I was always impressed with how caring, thorough and responsive they truly were weather it was a simple service or a pretty big repair. And who can forget that showroom ready complimentary car wash you get every time you come in? I became part of the Mattie family and have enjoyed every minute of it in 2016 after being an enthusiast for years, training with the best and becoming certified I can assure you that you will be receiving that same treatment from me and even my team every time you visit our service department here at Mattie Imports, where customers do truly become family.","emailTxt":"joe.chaves@mattieimports.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/1c9e9d6ef7f5.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1312156800","certifiedEmployee":true,"deptDscrp":"Service"},{"id":513278,"personPtyId":41932477,"firstName":"Jonathan","lastName":"Tartaglione","titleText":"Sales Manager","emailTxt":"jon.tartaglione@mattieimports.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/ae5274f58530.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1317427200","industryStartDtUtc":"1317427200","certifiedEmployee":true,"deptDscrp":"Management"},{"id":469604,"personPtyId":35937016,"firstName":"Ross","lastName":"St. Laurent","titleText":"Parts Assistant","shortBioText":"I have been in the automotive industry for over 15 years and have been with this dealership for 4 years. I am a VW certified parts specialist and can help you with all your Volkswagen and Audi parts and accessory needs.","emailTxt":"ross.stlaurent@mattieimports.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/b71ec821f8bd.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1072915200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":470066,"personPtyId":37094855,"firstName":"Lori","lastName":"Bertoldo","titleText":"Receptionist","emailTxt":"lori.bertoldo@mattieimports.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/c9a9c9528035.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"828316800","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":469601,"personPtyId":35906594,"firstName":"Aaron","lastName":"Frazier","titleText":"Shop Foreman","shortBioText":"","emailTxt":"aaron.frazier@mattieimports.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1044057600","industryStartDtUtc":"1044057600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":469602,"personPtyId":35936843,"firstName":"Bob","lastName":"Moniz","titleText":"Parts Manager","shortBioText":"I started working here at Mattie Imports in March of 2000 as a Parts Delivery Driver. Soon after I was promoted to a Parts Counter Associate where I worked the counter and telephones for the following 4 years. I was promoted to Parts Manager at the start of 2005. Since then we have put together a team for all yours VW ans AUDI parts needs.","emailTxt":"bob.moniz@mattieimports.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/5039ea11c399.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"951868800","industryStartDtUtc":"888710400","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":469603,"personPtyId":35937818,"firstName":"Chris","lastName":"Reis","titleText":"Parts Assistant","shortBioText":"Started working here for over 15 years. started as a tech when I was in high school. Moved into the parts department for over 6 years now. For all of your Volkswagen and Audi parts or accessory questions feel free to give me a call.","emailTxt":"chris.reis@mattieimports.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/6b9ec917579e.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1038700800","industryStartDtUtc":"1038700800","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":491830,"personPtyId":38773710,"firstName":"Colin","lastName":"DosSantos","titleText":"Sales Associate","shortBioText":"I've been in the car business since 2014 when I was 18 years old. Since then I have always enjoyed helping people find the car they have always wanted!","emailTxt":"colin.dossantos@mattieimports.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/324e9c716bd7.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1409529600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":522158,"personPtyId":43806928,"firstName":"Chris","lastName":"Clark","titleText":"Sales Associate","emailTxt":"Chris.clark@mattieimports.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/86f5c31a75b4.jpg","drDealerId":15538,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":465652,"personPtyId":35725903,"firstName":"Ray","lastName":"Massey","titleText":"Service Advisor","shortBioText":"OVER 11YRS WITH VOLKSWAGEN","emailTxt":"ray.massey@mattieimports.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/b76fb0aecba3.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"817776000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":522160,"personPtyId":43286988,"firstName":"Shawn","lastName":"Haggarty","titleText":"Sales Associate","shortBioText":"I've been involved in the automobile business since 2010, and almost all of that has been here at Mattie Imports, Inc. I'm a Certified Audi Brand Specialist, and a VW Certified Master Sales Associate.\r\nMy passion for \"all things mechanical\" started out at an early age, as my dad was in the military and was trained as an aircraft mechanic. He also loved older cars, and we would spend time working on them together.\r\nAt Mattie Imports, we have not only new and Certified Pre-owned Audi and Volkswagens, but also a great selection of off brand high quality, pre-owned, low mileage vehicles!\r\nPlease email with any questions you have!","emailTxt":"Shawn.haggarty@mattieimports.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/cc592d50e6d0.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1364774400","industryStartDtUtc":"1285891200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":465649,"personPtyId":35725203,"firstName":"Rick","lastName":"Sullivan","titleText":"General Manager","shortBioText":"Rick has been in the automotive business for over 30 years. Experience? He's got that! Rick joined the Mattie family back in 2011 as a Sales Manager and has done such a reputable job that now, in 2018, Rick Sullivan has become the General Manager of Mattie Imports! With customers at the top of his priority list, he is sure to keep the Mattie tradition going - making our customers feel like family!","emailTxt":"rick.sullivan@mattieimports.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/68ab68337ecb.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1314835200","industryStartDtUtc":"531187200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":468149,"personPtyId":35721835,"firstName":"Justin","lastName":"Reis","titleText":"Service Shuttle Driver","shortBioText":"I joined the Mattie Family in 2016 and have enjoyed my experience here since day one! My daily job allows me to utilize my strengths, which include punctuality, being reliable and personable. When you drop off your vehicle for service, I'll be the one that you will meet if you choose to take advantage of our complimentary shuttle service. So if you need to be to work, home, a doctors appointment on time, I'm your guy! After your vehicle has been serviced, I will make sure you are back to Mattie and I'll look forward to hearing how your day went, bad or good. As always, I can't make your experience the Elite one you expect without continued feedback, so please feel free to leave a review for me and others to see!","emailTxt":"justin.reis@mattieimports.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15538/employees/67626cb19c16.jpg","drDealerId":15538,"dealerEmpStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":585520,"personPtyId":45869505,"firstName":"Angel","lastName":"Vicente","titleText":"Sales & Lease Specialist","emailTxt":"avicente88@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15538,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Mattie Imports Audi Volkswagen

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mattie Imports Audi Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2012

Mattie Imports has been a family owned dealership since 1981. During that time we have been assisting clients needs not

...

only for new VW or Audi's but we also sell a great selection of pre-owned vehicles. Our General Manager personally hand selects each vehicle and is always actively looking to find the lowest mileage, highest quality vehicle available. Mattie VW finished #1 out of over 600 VW Dealers in the United States in Sales Customer Satisfaction in 2013. Remember, not only do you deserve the best, you should expect the best, so come on in to experience the best at Mattie Imports of Fall River, Ma.

"Where Customers Become Family"

Service

Tire Rotation

$29.95 and up*

Wheel Balance

$69.95 and up*

Wiper Blade Replacement

$48 and up*

Air Filter Replacement

$79.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1199 lifetime reviews. Includes reviews of Mattie Imports Audi Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 17, 2020

    Called the service department to ask for help unlocking the driver wheel on my Tiguan. It had locked while I was doing an errand and had not locked... the car. The serviceman that answered said he could not help, did not know how it happened and did not know how to help me. I am an older woman and would have appreciated having someone try to help. I was able to solve the problem using the remote key. Your service dept. personnel need to be more understanding. I am very disappointed.

    1.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 14, 2020

    I was able to schedule an appointment online for that morning. The 'intake' process with Joe was easy and efficient; my car was brought right in. I opted... to wait, which wasn't long. My car was ready, washed and vacuumed and Joe assisted me with reconnecting my phone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Chaves

    Service Advisor and Dispatch

    (4.8) 83 reviews

  • December 1, 2017

    Glen and bryan were great!!! This is my 4th car with this dealership. And the service is always good

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2020

    Everyone at Mattie was a pleasure to work with throughout the whole car buying process. From the initial inquiry to the test drive, sourcing, and financing,... each person that I encountered was helpful and down to earth. Jon and Ryan answered my infinite questions promptly and clearly and made it easy to work with my budget. Tom helped make the paperwork and financing process painless. I never felt pressured, and am very pleased with the experience. Highly recommended.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Wallentin

    Finance Manager

    (4.9) 62 reviews

    Jonathan Tartaglione

    Sales Manager

    (4.8) 37 reviews

  • 5.0 out of 5
    January 10, 2020

    Appreciated prompt service to take care of our recall and especially loved the car wash. Thanks for having a few refreshments on hand and using text message... for when car was done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Costa

    Service Advisor

    (4.8) 57 reviews

  • 5.0 out of 5
    January 10, 2020

    Very helpful 😊 Joe in service was wonderful . Quickly done, and they did a nice job cleaning after service ....I will always service my car at

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Chaves

    Service Advisor and Dispatch

    (4.8) 83 reviews

  • 5.0 out of 5
    January 8, 2020

    Service was done on time and ride to and from work was very helpful. Also appreciated that car was washed. No issues with service. Thank uou

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Costa

    Service Advisor

    (4.8) 57 reviews

  • 5.0 out of 5
    January 8, 2020

    Excellent ! Highly professional, flexible and friendly to meet customer's needs and preferences. Sales and financial staff is flexible and patient. There... was no pushiness unlike other places.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jonathan Tartaglione

    Sales Manager

    (4.8) 37 reviews

    Ross St. Laurent

    Parts Assistant

    (5.0) 9 reviews

    Lori Bertoldo

    Receptionist

    (5.0) 7 reviews

  • 5.0 out of 5
    January 2, 2020

    Very professional from the moment I arrived. I waited for the car at the dealer had coffe and they have a waiting area, car was done, come back very clean,... just standard procedure

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Costa

    Service Advisor

    (4.8) 57 reviews

  • 5.0 out of 5
    December 26, 2019

    The work was done in a timely manner. Joe, the service advisor, was excellent! He keep me informed about the service, the time it would take, and provided... me with updates. The overall service was outstanding and I would recommend them for your service needs.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Chaves

    Service Advisor and Dispatch

    (4.8) 83 reviews

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