Galpin Volkswagen of the San Fernando Valley

(4.6) 209 reviews

Dealer on Cars.com since August 2012

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun 9:30 AM - 8:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 8:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.6
209 lifetime reviews. Includes reviews of Galpin Volkswagen of the San Fernando Valley from DealerRater.com
  • Thank you

    I was out to purchase a new car for my daughter. Thanks to Neil Stone the experience could not have been more enjoyable. What better way then to have

    ...

    your first car purchasing done with so much care and professionalism. Thank you Neil we are loyal to Galpin forever

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, I'am very happy to hear that your car buying experience was enjoyable! We value your loyalty, and thank you for the feedback. We hope your daug

    ...

    hter enjoys her car! Take care.


  • Stay Away

    If you're looking to purchase or lease a brand new vehicle PROBLEM free, then I suggest you take your business and money elsewhere. I leased a new 201

    ...

    4 VW Jetta at this location and brought the vehicle home only to realize the headlights weren't turning on. Day 1 and the "new" vehicle is already faulty. The salespeople who sold me my vehicle, Sherif & Adrian, were very adamant on me purchasing this specific vehicle stating "there were no other vehicles like this one in the color black." Being 18 at the time, I fell for their BS. Mind you these two salespeople no longer work at this establishment (hmmmm I wonder why?). I'm convinced they were aware of the lights issue and took advantage of me at the time. Now here I am, stuck in a 36 month lease with this faulty vehicle. Fast forward a couple of months after the lights issue, now we're having electrical issues. The lights on the dashboard that turn on in order to notify you when there is a specific issue in the vehicle randomly turn on and off or start blinking. How am I supposed to know if there's something wrong with the car if these lights are constantly flickering like a Christmas tree? I don't. I once got a flat tire at 2 o'clock in the morning and the tire pressure light that constantly comes on and off or flickers didn't even bother coming on WHEN IT ACTUALLY NEEDED TO. I've taken it in to a different dealership 4 or 5 times in order to solve this issue and they've told me its a manufacturing/electrical issue with the vehicle. They pretty much told me Galpin sold me a faulty vehicle and go back to them or I should look into getting corporate involved due to their unethical business sales. I contacted corporate at the time of these issues and they refused to help me stating, they're legally not bound to. I literally asked them to replace the vehicle and I'll continue with my payments or take the vehicle back and they can do whatever the xxxx they wanted with it (re-sell, re-lease, etc) as long as they just left me alone. They refuse and after bickering back and force with corporate and not having the issues with my vehicle resolved, I gave up. Now I'm coming to the end of my lease and I'm still upset about these issues that were never resolved. I went to to Galpin VW and notified them of all the BS they've put me through over the duration of the last 36 months and the best they could offer me was waiving the disposition fee if I decided to lease with them or any Galpin dealer. Why would I want to be stuck in another 36 month lease with this shady establishment? I don't. I asked them to take care of the over mileage fee and that I would be willing to lease with another Galpin dealer and they refused. So after all the BS they put me through and the one request I settled on, they denied. I contacted corporate again and they refused to help me (Shocker). They also do this thing where they suggest you look into outside help aka legal assistance because the minute you mention you'll do that, they hang up in your face cause they legally no longer have to help you (I learned this in Business Law class and while speaking with corporate they tried this tactic on me multiple times and when I called them out on it they stutter cause they don't know what to say). This place and company truly does not care for it's consumers. Their ethical business practices are an absolute joke. People purchase new cars in order to be problem free, not deal with all these issues. SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE ELSE. I've written papers and done presentations in school about why you should stay away from Volkswagen and Galpin VW due to their unethical business practices and let my clients know the same.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer

  • Excellent!!

    My 10 year old car was giving me major issues and as much as I liked not having a car payment, I knew it was time for me to let it go. I went to Galp

    ...

    in and was helped by Eric Menchaca. He helped me narrow down my options and got me the payment I wanted. I had a great experience overall and I'm happy with my purchase.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alicia, we are happy you found the team helpful in the purchase of your new car! Please let us know if there's anything else we can do for you. See yo

    ...

    u on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


Read all reviews

See All In-Stock Inventory


Service & Repair

Service Reviews

4.6

6 lifetime reviews of the Service Department.
Includes reviews of Galpin Volkswagen of the San Fernando Valley from DealerRater.com

  • Worst Experience

    This is a review to alert people who have experienced this same situation with this dealership. Some of the car sales personnel can be rude, they over

    ...

    look you, and they won't approach if you don't look like a sale to them. On April 19, 2016 I called Galpin VW between 8:30am - 8:40am to schedule an appointment for my vehicle a 2012 Volkswagen CC, because the engine was presenting mechanical malfunctions. They gave me an appointment that same day at 10 am. My dad and I dropped off the vehicle, one of their service tech's (D****l) took over. He then lead my dad and I to the service office were we waited for Galpin's driver who was going to take us home. Exactly at 1:13pm on April 19, 2016 I received a phone call from Galpin's Service Manager J** W***s. Telling me that while their technician was test driving my car he had gotten in an accident and my car was damaged pretty badly. From how things seemed my car was a totaled loss, apparently the damages that were caused to my vehicle weren't repairable?! I was speechless,very upset, disappointed, but yet I asked if their technician was okay?! As I was talking to the Service Manager I got the impression that he didn't want us coming to the dealership!! I informed him that in an hour, or so we'll be there, and that I wanted to talk to his technician. I got thrown off when he told me to call my insurance and make my claim?! My car was under their responsibility. The explanation that I got from the service manager, a picture. Then he just throw the bs out of what had occurred. Weren't they suppose to get their insurance involved? Once I get into the dealership the service manager J** informs me that the technician was sent home because he wasn't feeling well. What a bunch of bs!! Obviously the accident didn't happen the way they said and they are covering their xxxxx! Galpin was buying time and apparently they were able to make a decision for me at the time of the accident, but they couldn't work out a deal with me after they wrecked my car. Ain't that some xxxx huh?! Until today I don't have a car and they don't care what stress they put me through, or how was I going to transport myself around. A xxxxxxx meal from the company's restaurant for my family and me a complement from a Galpin Manager offered to us. Wow!! In a way he looked down at us and over looked at us. Maybe because we were Hispanic and of course they know that we aren't heard much, because we are seen as small people. I looked for lawyers but unfortunately they weren't able to help. Even though I had my paperwork, pictures, and other proof. There was negligence from everyone involved. One of the receptionist from the Ford Towing site that works for Galpin and who picked up my vehicle from the scene was so rude. We weren't even there to see or speak with her. She alleged to my insurance company that my vehicle was dropped off after the accident. Really?! I have the paperwork, photos, and the phone call from that day!! This caused me stress, headaches, and a miscarriage. I also had to stop my plans because and things that I had pending. Every time that I hear on the radio or pass by the Galpin dealership it makes me feel angry all over again. For being a big well known Dealership, they sure didn't respond how they should of have. They are all talk. When you need to get a hold of someone after you purchase your car, you just can't seem to get in contact with them. I was a loyal customer for 2 years. Never missed a payment or was behind on payments. They are xxxxxxx shady son of xxxxxxx.

    Customer Service
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Extraordinary Sales Man

    My recent visit at Galpin VW was pleasant experience. The sales man (AB Ghayadiy) provide excellent service. Kindly answered all my questions. Very po

    ...

    lite and trust worthy. I enjoyed my visit

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Galpin Volkswagen of the San Fernando Valley

    Mona, we are happy you found Ghayadi and the rest of our team helpful in the purchase of your new car! Be safe on the road. Jeff Skobin Marketing Man

    ...

    ager - Galpin Motors (818) 778-2255 jeff@galpin.com


Read all Service & Repair reviews
Service Pricing

    Tire Rotation

    $25

    Car Wash

    Complimentary

    New Battery

    $165 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2012

When Bert Boeckmann entered the car business almost 60 years ago, he set out with a purpose to incorporate a set of core values into every customer's buying experience. His commitment to integrity, honesty, loyalty, and transparency earned him a valuable reputation and a life long customer base.

At Galpin, we strive to serve each and every customer as if they were family. Our dedication to the community and quality has earned us the prestigious standing as an automotive industry leader. So feel free to stop by and experience the Galpin Difference. We hope to prove our commitment to you, and earn your trust as a Galpin partner.

"#1 Volkswagen Dealership in the Western US!"
Galpin Volkswagen of the San Fernando Valley
15421 Roscoe Blvd North Hills, CA 91343
New (888) 691-8506
Used (888) 284-2047
Service (818) 306-5342
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.