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Galpin Volkswagen of the San Fernando Valley

2.5 out of 5 2.5
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Galpin Volkswagen of the San Fernando Valley Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

9:30 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2012

When Bert Boeckmann entered the car business almost 70 years ago, he set out with a purpose to incorporate a set of core values into every customer's buying experience. His commitment to integrity, honesty, loyalty, and transparency earned him a valuable reputation and a life long customer base.

...



At Galpin, we strive to serve each and every customer as if they were family. Our dedication to the community and quality has earned us the prestigious standing as an automotive industry leader. So feel free to stop by and experience the Galpin Difference. We hope to prove our commitment to you, and earn your trust as a Galpin partner.

"#1 Volkswagen Dealership in the Western US!"

Service

Tire Rotation

$25

Car Wash

Complimentary

New Battery

$165 and up*

Oil, Filter Change (Premium)

$64.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.5 out of 5 2.5
216 lifetime reviews. Includes reviews of Galpin Volkswagen of the San Fernando Valley from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 30, 2019

    Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not interested... in keeping good relationship or trust with customer! Brought my car in for an oil change, picked it back up with damage/crack to the front passenger side tire molding which was not there beforehand. To make matters worse, the damaged part was attached to my car with a zip tie. A ZIP TIE!!! No longer attached with screws or anything to keep it in place, partially hanging off. Was not warned of this damage when picking my car up, assume they thought I would not notice. I called the next day, told them about it and they asked for me to bring the car back in. Since I have a day job I had to wait til the following Saturday. When I came in I was told that it wasn't them and that it was probably me who damaged the car, they wouldn't cover it, I had to pay an additional $280.00 to take it in AGAIN! AND THEY ASKED WHY I WAITED A WEEK!! I have a job!! Service manager was rude. General manager sent me photos of what my car looked like before as "proof", insisting that there was existing damage, when there clearly was not. The pictures I received showed no damage prior!!! ARE WE BLIND?? Yet they still, repeatedly told me it wasn't them and that there was existing damage, it's my fault, and they would never use a zip tie!! I'm not even mentioning the hours I waited, so they could drag out this process. If this isn't gaslighting I don't know what is!! Toxic people. Toxic environment. WASTE OF TIME AND MONEY.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with profes...sional service experiences, but it appears that your visit didn't reflect this. We would like the opportunity to discuss this with you further and learn what happened. Please contact us by phone or email so that we may work together to restore your confidence in our dealership. Thanks again for sharing, and we look forward to speaking with you soon. Neda Vega-Mongeau Customer Relations Director (818) 922-3635 nvega@galpin.com

  • 1.0 out of 5
    September 30, 2019

    Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not interested... in keeping good relationship or trust with customer! Brought my car in for an oil change, picked it back up with damage/crack to the front passenger side tire molding which was not there beforehand. To make matters worse, the damaged part was attached to my car with a zip tie. A ZIP TIE!!! No longer attached with screws or anything to keep it in place, partially hanging off. Was not warned of this damage when picking my car up, assume they thought I would not notice. I called the next day, told them about it and they asked for me to bring the car back in. Since I have a day job I had to wait til the following Saturday. When I came in I was told that it wasn't them and that it was probably me who damaged the car, they wouldn't cover it, I had to pay an additional $280.00 to take it in AGAIN! AND THEY ASKED WHY I WAITED A WEEK!! I have a job!! Service manager was rude. General manager sent me photos of what my car looked like before as "proof", insisting that there was existing damage, when there clearly was not. The pictures I received showed no damage prior!!! ARE WE BLIND?? Yet they still, repeatedly told me it wasn't them and that there was existing damage, it's my fault, and they would never use a zip tie!! I'm not even mentioning the hours I waited, so they could drag out this process. If this isn't gaslighting I don't know what is!! Toxic people. Toxic environment. WASTE OF TIME AND MONEY.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 5, 2012

    I was out to purchase a new car for my daughter. Thanks to Neil Stone the experience could not have been more enjoyable. What better way then to have your... first car purchasing done with so much care and professionalism. Thank you Neil we are loyal to Galpin forever

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, I'am very happy to hear that your car buying experience was enjoyable! We value your loyalty, and thank you for the feedback. We hope your daug...hter enjoys her car! Take care.

  • 5.0 out of 5
    February 23, 2019

    I have leased two cars from Steve Rodgers at Galpin and I have had nothing but positive experiences! I recently saw my tire lights come on, and even though... I didn't have an appointment that day, I stopped by the Volkswagen dealership anyway. They were able to take care of me right away and I was in and out in 15 minutes. Before coming to him, I used to dread going to car dealerships, but now, I get excited when I "have" to go in, because he truly make me feel like a friend; like family. His kindness, customer service and attentiveness to anything I may need is consistent and unwavering. I have referred everyone I know to him and I will continue to go to him for all of my vehicles!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Coleen, thank you so much for your positive comments about Galpin Volkswagen! If you have any further questions, please give us a call. We're alway...s happy to help! Be safe on the road. Neda Vega-Mongeau Customer Relations Director (818) 922-3635 nvega@galpin.com

  • 1.0 out of 5
    January 31, 2019

    Very unprofessional. One rep started negotiation for a lease, next day without finishing the deal passed to someone else( but called to make sure we are... coming, later called to say that he was there since 8 am. and has to go home) We came actually to take the car. The new rep changed all the numbers, car was not ready, but they promised to clean it. When I asked to show us new nombers that were not clear for us he got irritated, said that he is just a messenger. I told him show nombers if we like it we take if if we don't we leave. We left with nothing. Waisted 2 days of very valuable time...Manager never got involved. Never again would go there. Never would recommend to anyone to deal with them...Rep names are Allen and Sam. Stay away. Visited 29th and 30th of January 2019. We decided to work with another dealership, and had such a pleasant experience.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Allen Marterosyan

    Sales consultant

    NOT RATED

  • 1.0 out of 5
    January 3, 2019

    I bought a brand new car - 2019 Jetta - in the Summer of '18. Within the first 5,000 miles, I had to take the car in for service. Galpin VW had my brand... new car for 5 weeks. 5 WEEKS!!!! Not only did I have to make a payment on the brand new car that I did not have, but I had to pay for a part of the "loaner" car that they gave me. Unbelievable. Sooooooooo disappointed. No one has helped. No one has stepped up to reimburse. DO NOT give your business, your time, your money, your energy.. to Galpin VW!

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 11, 2018

    Blake was awesome. He took his time and explained everything. Would buy from him again. Galpin Volkswagen is always here for my service and sales.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Blake Johnson

    Sales associate

    NOT RATED

  • 5.0 out of 5
    February 24, 2018

    Had an appointment to review my options about my KIA Optima. Was in a very tuff situation with over miles and my credit. Initially tried to get a KIA but... ended up going to Volkswagen. Miguel and Isaac are a great team. The kept trying to find solutions for me. Yes I spent all day at the dealership but drove away in a brand new Jetta. Thank you for the hard work and dedication.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jose, we are happy you found the team helpful in the purchase of your new Jetta! Let us know if you ever need more help -- until then safe travels! N...eda Vega-Mongeau Customer Relations Director (818) 922-3635 nvega@galpin.com

  • 1.0 out of 5
    November 6, 2017

    If you're looking to purchase or lease a brand new vehicle PROBLEM free, then I suggest you take your business and money elsewhere. I leased a new 2014... VW Jetta at this location and brought the vehicle home only to realize the headlights weren't turning on. Day 1 and the "new" vehicle is already faulty. The salespeople who sold me my vehicle, Sherif & Adrian, were very adamant on me purchasing this specific vehicle stating "there were no other vehicles like this one in the color black." Being 18 at the time, I fell for their BS. Mind you these two salespeople no longer work at this establishment (hmmmm I wonder why?). I'm convinced they were aware of the lights issue and took advantage of me at the time. Now here I am, stuck in a 36 month lease with this faulty vehicle. Fast forward a couple of months after the lights issue, now we're having electrical issues. The lights on the dashboard that turn on in order to notify you when there is a specific issue in the vehicle randomly turn on and off or start blinking. How am I supposed to know if there's something wrong with the car if these lights are constantly flickering like a Christmas tree? I don't. I once got a flat tire at 2 o'clock in the morning and the tire pressure light that constantly comes on and off or flickers didn't even bother coming on WHEN IT ACTUALLY NEEDED TO. I've taken it in to a different dealership 4 or 5 times in order to solve this issue and they've told me its a manufacturing/electrical issue with the vehicle. They pretty much told me Galpin sold me a faulty vehicle and go back to them or I should look into getting corporate involved due to their unethical business sales. I contacted corporate at the time of these issues and they refused to help me stating, they're legally not bound to. I literally asked them to replace the vehicle and I'll continue with my payments or take the vehicle back and they can do whatever the xxxx they wanted with it (re-sell, re-lease, etc) as long as they just left me alone. They refuse and after bickering back and force with corporate and not having the issues with my vehicle resolved, I gave up. Now I'm coming to the end of my lease and I'm still upset about these issues that were never resolved. I went to to Galpin VW and notified them of all the BS they've put me through over the duration of the last 36 months and the best they could offer me was waiving the disposition fee if I decided to lease with them or any Galpin dealer. Why would I want to be stuck in another 36 month lease with this shady establishment? I don't. I asked them to take care of the over mileage fee and that I would be willing to lease with another Galpin dealer and they refused. So after all the BS they put me through and the one request I settled on, they denied. I contacted corporate again and they refused to help me (Shocker). They also do this thing where they suggest you look into outside help aka legal assistance because the minute you mention you'll do that, they hang up in your face cause they legally no longer have to help you (I learned this in Business Law class and while speaking with corporate they tried this tactic on me multiple times and when I called them out on it they stutter cause they don't know what to say). This place and company truly does not care for it's consumers. Their ethical business practices are an absolute joke. People purchase new cars in order to be problem free, not deal with all these issues. SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE ELSE. I've written papers and done presentations in school about why you should stay away from Volkswagen and Galpin VW due to their unethical business practices and let my clients know the same.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2017

    My 10 year old car was giving me major issues and as much as I liked not having a car payment, I knew it was time for me to let it go. I went to Galpin... and was helped by Eric Menchaca. He helped me narrow down my options and got me the payment I wanted. I had a great experience overall and I'm happy with my purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alicia, we are happy you found the team helpful in the purchase of your new car! Please let us know if there's anything else we can do for you. See yo...u on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com

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