All went very well - everyone went out of their way to assist me.
Thank you for coming to see us and for the great review. We are glad to hear that everything went well with your car buying process.
For the most part I had a good buying experience. My salesman Ray worked hard to get me all the possible discounts and keep the car preparation proces...s moving. Brittney made the paperwork process easy and even found us another $1,200 from unused warranty on the car I traded in. The only unpleasant part of my visit was the awful and offensive music played on the sales floor. It was very loud and inappropriate for a business environment. With the closing process taking a couple hours, the music was a terrible experience.
I called here to get a check engine light looked at and eventually a hose replaced. Mandy and her staff were very nice, quick (despite being busy), an...d very communicative through the whole process which is a welcome change to the normal dealership process. I was very happy with my experience and won't hesitate to come here again in the future.
Incredible customer service! Friendly, professional staff & great facility. Definitely recommend!!
Easy process from start to finish. Luis was quick to respond to all questions and answered them throughly and with professionalism. The rest of the st...aff at this dealership are equally as friendly and helpful. Buying a vehicle at this dealership feels like just another day spending time with family. Would buy again from this dealership. As well as buy and work with Luis as long as he is there.
Very helpfull and costumer service is amazing the seller and the general manager good experience
We have started our negotiations by phone and arrived to the dealership 15 minutes before the closing time. An hour and a half later the final negoti...ations were done, the paperwork for the loan and the vehicle completed, vehicle details reviewed and, we were on our way home. Excellent service, easy transaction, well worth the hour drive we had to make!
I had researched both Ford and Ram trucks and it was only few Ram dealers willing to get me an out the door price I had specified. A couple of Ford ...dealers came back willing, but too late. Dulles had the lowest priced vehicles within 500 miles of me so I rented a car once the deal was confirmed and drove down with my daughter from upstate New York to make this happen. I was surprised there was no sales pitch for extended warranties, accessories and whatever as you typically encounter. Raymond Hartley played it as straight as one could ask for. He helped me drop off my one way car rental and even drove me around a bit to show me where to get dinner being I was not familiar with the area, having not been there for over 20 years. Very easy transaction and no hassles whatsoever. Thanks for making a purchase as simple as could be and for stocking vehicles that no one up here in Northern New York are willing to sell. A+ all the way!
Luis was my sales person at Dulles, he was a pleasure to work with. I had done my research on the Grand Cherokee Jeep so I knew what I wanted and he r...espected that. The entire deal was done online and over the phone. I would definitely recommend him (& Brittany in Finance)
Communication was key and they were very attentive. Accommodated to all requests and transaction was seemless.