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|Sales||9:00 AM - 6:00 PM|
|Service||7:00 AM - 5:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Mon||7:00 AM - 5:00 PM|
|Tue||7:00 AM - 5:00 PM|
|Wed||7:00 AM - 5:00 PM|
|Thu||7:00 AM - 5:00 PM|
|Fri||7:00 AM - 5:00 PM|
|Sat||8:00 AM - 1:00 PM|
From the moment we entered Muller's Acura Merrillville, I knew we were going to have a GREAT car buying experience! The facility is grand...clean....
From the moment we entered Muller's Acura Merrillville, I knew we were going to have a GREAT car buying experience! The facility is grand...clean...spacious and inviting. I spoke to a very knowledgeable and warming sales associate, Paul Gottlinger. He was helpful and answered all my questions with confidence. Once we decide to buy an Acura, it will be through Muller Acura & Paul.
I was looking for 2017 Acrua RDX Base Model, white with beige interior. Muller did not have a white vehicle for 2017. However I was able to drive...
I was looking for 2017 Acrua RDX Base Model, white with beige interior. Muller did not have a white vehicle for 2017. However I was able to drive a 2016 model. The drive was OK. I talked with the manager and sales person but was not able to get a price for 2017 RDX Base. A week later I received a call from Muller of Merrillville asking me if I bought a SUV yet. I noted Know and am still looking. I asked the person who called to give me a price on 2017 RDX Base Model. He said he will get back to me in awhile. I never received a call back giving me a price. I guess it was not important enough top give me the best price.
We contacted Muller on their website by scrolling through certified pre-owned RDXs and hitting the big red "button" that says "request Internet pr...
We contacted Muller on their website by scrolling through certified pre-owned RDXs and hitting the big red "button" that says "request Internet price." A Peggy, in Internet sales, responded promptly asking if we had questions but offered no "internet price." After asking, Peggy apologized that the red button doesn't mean a different price than what is shown online. We then received an aggressive price on a new RDX from McGrath Acura in Illinois. We forwarded that email from McGrath to Muller and got an email back that Matt would beat that price by $100. We also emailed with and spoke to Rachel, also in internet sales, and planned to make the one hour forty-two minute drive by making an appointment. Larry in sales called to see what time we would arrive. We met Larry and he showed us a FWD RDX. We pulled out the email as did he, and he got the keys to an AWD RDX as quoted. After test driving, we noticed the vehicle came from an Illinois dealership and thus had a front license plate which I did not prefer. So, we looked at other inventory (base models) to see if there was a color we wanted. Larry got Mr. Muller involved to see about offering us an RDX with AcuraWatch for slightly more than we were quoted by their dealership in writing. Mr. Muller wondered if we had ever heard about an "invoice" when buying a car?! He would not honor the price 3 of his employees were involved with offering in writing in emails and texts. When asked if he would reimburse our gas and time (nearly four hours on the road plus two hours wasted in their showroom) he said no. This was a collasal waste of our time and energy. This type of owner not standing behind his sales people is what gives car dealerships a bad name. We will never give our business to Muller. Beware!