Muller Acura of Merrillville

New 888-289-4975 Dealer Website
Used 888-285-6923 Email Dealer
Service 877-277-7973

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Reviews

Average Ratings

4.3
Average based on 12 reviews
  • Great Dealership

    From the moment we entered Muller's Acura Merrillville, I knew we were going to have a GREAT car buying experience! The facility is grand...clean....


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    From the moment we entered Muller's Acura Merrillville, I knew we were going to have a GREAT car buying experience! The facility is grand...clean...spacious and inviting. I spoke to a very knowledgeable and warming sales associate, Paul Gottlinger. He was helpful and answered all my questions with confidence. Once we decide to buy an Acura, it will be through Muller Acura & Paul.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Great experience, very easy to work with.

    Found the car I wanted on Cars.com and sent them an email. Someone called me within 30 seconds of sending- no exaggerating. Joule, who I believe ...


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    Found the car I wanted on Cars.com and sent them an email. Someone called me within 30 seconds of sending- no exaggerating. Joule, who I believe is in charge of inquiries online, was attentive, responsive and awesome to work with. We essentially got a price negotiated, trade in considered and appointment set up via email and text. All that was left to do was pop into the dealership, give our vehicles the once over and close the deal. Very easy, low pressure and positive experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Awesome Dealership

    My husband and I are seniors, we have been to a lot of dealerships in our lives. This is by far the best one ever. From our salesman (Bob Diepan...


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    My husband and I are seniors, we have been to a lot of dealerships in our lives. This is by far the best one ever. From our salesman (Bob Diepan), to the manager Paul Gottlinger, Mike Powell in service (I would like to adopt him), Amy Dance in customer service, and Mr. Muller, they are all so friendly and helpful. The service is also 5 star, we love getting the car washed every time we bring the MDX in for service, they go above and beyond. We moved about an hour away, but would not go anywhere else for service.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Jodi H

    WOW, What a location and staff. Stopped in last Saturday during a big event that I didn't know about. It was crazy crowded and I just wanted to te...


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    WOW, What a location and staff. Stopped in last Saturday during a big event that I didn't know about. It was crazy crowded and I just wanted to test drive a car. Nice guy brought be around to the RDX I was looking for and we drove it. I was happy and left until today I returned to pick up my new Acura. Nice people and great deal overall. Thank you

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service friendly staff

    Muller Acura of Merrillville, we rate as a five star oriented service and car dealership. The staff treat you like family they all greet you by na...


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    Muller Acura of Merrillville, we rate as a five star oriented service and car dealership. The staff treat you like family they all greet you by name, since they opened all of our cars our service here..! We are convince we found the best car and service dealership in Indiana and Illinois. See for yourself give them a try, Love all you guys at muller Acura of Merrillville"

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • This Dealership Is Awesome!

    On a late Friday afternoon last October, we were northbound on Interstate 65 in my 2015 Acura TLX SH-AWD. We had just crossed over US 30 and were ...


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    On a late Friday afternoon last October, we were northbound on Interstate 65 in my 2015 Acura TLX SH-AWD. We had just crossed over US 30 and were keeping up with the traffic which was running at about 70 mph. All of a sudden, three or four pieces of scaffolding fell off a construction vehicle that was in a lane to my left and perhaps 30 yards ahead! All the pieces were laying flat but moving diagonally in front of me toward the (right) shoulder. I immediately swerved drastically to the right. (Thank goodness for the SH-AWD!) I thought I had managed to avoid all the scaffolding, but in fact, one clipped the rear driver's side wheel, puncturing the sidewall, and gouging out a piece of the rim. Obviously, the tire went immediately flat. But if it had to happen, it couldn't have happened at a better place! It turns out that we were less than 5 miles from Muller Acura of Merrillville! A quick tow (provided by Acura) and we were there. Even though it was late Friday afternoon, we were greeted warmly by Amy of Customer Service and Michael, Assistant Manager of Service. I cannot adequately convey the expertise and the caring treatment lavished upon out-of-towners in distress dumped on their doorstep just before the weekend. We were pretty shook up by our near miss that could have easily been far more disastrous! Their genuine concern for us and the attention they afforded us were well above and beyond the call of duty! They told us we needed a new rim and, because SH-AWD models have special, color-coordinated rims, they didn't have one in stock. But then they took it upon themselves to take a tire and rim off a new car, exactly like ours, that they had on their lot so we could be on our way. They even took it upon themselves to contact State Farm and get the claim process started. I haven't even mentioned the amenities in Muller Acura. Waiting areas are especially spacious, clean, comfortable, well-stocked, and technologically up-to-date. Even the service bays were clean. You cannot go wrong dealing with Muller Acura of Merrillville!!! We highly recommend them!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Experience

    Looking for pre-owned / certified pre-owned with trade-in. Honest negotiation on price. Great deal on extended warranty. Very good on my trade-in ...


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    Looking for pre-owned / certified pre-owned with trade-in. Honest negotiation on price. Great deal on extended warranty. Very good on my trade-in value. No hassle delivery. Knowledgeable sales associate (Patty Ratray) Beautiful facility. All in all a positive experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Best Car Buying Experience Ever

    After having a bad experience at my local dealer I decided to take a drive to the dealer I've heard on the radio for years. I definitely was not d...


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    After having a bad experience at my local dealer I decided to take a drive to the dealer I've heard on the radio for years. I definitely was not disappointed as the owner says in his commercial. What a difference. Not only did they give me a great deal, I actually was shown how to work everything on my new car. And I did get to meet the "Muller" in the house too. I plan on using their Saturday service too!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Stay away

    Stay clear!!! This dealer is owned and operated by monkeys. Staff seemed friendly but was being publicly scolded by management. No one had a sense...


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    Stay clear!!! This dealer is owned and operated by monkeys. Staff seemed friendly but was being publicly scolded by management. No one had a sense of urgency.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great service experience

    I had my 2014 MDX serviced at Muller Acura of Merrillville on 23 July 2015. The service manager, Oscar Rivera, was pleasant and very knowledgeable...


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    I had my 2014 MDX serviced at Muller Acura of Merrillville on 23 July 2015. The service manager, Oscar Rivera, was pleasant and very knowledgeable when it came to my vehicle. I am an out of State owner who was just visiting family and needed an oil change after the cross country trip. Oscar made me feel welcome at the dealership - actually treating me better than the dealership service department that I bought my vehicle from. Oscar pointed out two safety recalls for my MDX - one of which was before I even received the recall notice from Acura. He and the assigned service tech, Sean McMahon, also went out of their way to fix an accessory (trailer hitch) that wasn't properly installed. All of the work was performed well and I haven't had any issues. I am extremely happy with my experience at Muller and will look to schedule service with them during my next trip to the area.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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