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Bought a vehicle from this company and it's been in the shop three times for the same issues I talked to the salesman and they told me pretty much it's... my problem so just let people know that they sell lemons out of this car lot they don't care if they ripped you off or not I've asked to speak to the owner and he doesn't even care because he won't even come out and talk to me they've had my truck for two days the first time the second time two weeks and now this time they told me two to three weeks because they cannot figure out the problem so I'm losing money so I used the truck for my business and they don't care if I was losing money for I feel like they gave me a lemon for a vehicle
I have been a loyal customer for more than 5 years and have purchased two vehicles from this dealership. I made an appointment about a few weeks ago and... the appointment was for 8:00 a.m. to have a new remote control key installed, I show up at 7:30 a.m. and waited for 8:00 a.m. I wasn't instructed that I had to park my vehicle in front of the service door. Closer to 8:00 a.m. a lot of vehicles start pulling up and parking in front of the service doors once 8:00 a.m. I walk in and was told to get in line with the rest of the vehicles my appointment was at 8:00 a.m. why was I not instructed over the phone that I had to park in front of the service doors? Why were twelve other people also scheduled for 8:00 a.m.? I will take accountability for not asking for instructions other than just bring the vehicle. I had to leave because I wasn't going to be able to have a babysitter for more than a couple hours. Why make appointments if other clients are also given the same appointment time? Another experience today on 10/16/2020 my Vehicle started having accelerator issues and on the highway it would not go above 45MPH so I called yesterday and spoke with Joe Cortez he told me to bring the vehicle and that he would be able to have it looked at by Monday to just drop it off we agreed over the phone that I would take it in sometime on Friday 10/16/2020 so I take it in. To drop off the vehicle I waited 30-45 minute because the service advisors I assume a fancy name for customer service these men were too busy ignoring or pretending to be busy with other customers. I was next in line and was told by one of the "service advisors" to wait for Joe Cortez because he was the one I had spoken to, Joe Cortez was not around about 5 minutes later he shows up I approach him and he told me to wait because there was a customer he was helping at the time he finished helping the customer and decided to walk this customer to her vehicle nice gesture but he knew I had been waiting and didn't even acknowledge me or look at me he just walked out because I probably looked like I had all of the time in the world. It seemed like he was gone for 15 minutes so I asked another man "service advisor" for help with just dropping off my vehicle that's all I needed. He helped I assume only because I was upset. It does not take more than a few seconds to acknowledge a customer who has walked in the door, it does not take more than a few seconds to acknowledge someone to let them know I am doing something but I know that you are here and waiting. The "service advisor" that helped me all he did was print out a form explained what it was and had me sign it. I understand that they get busy and that they have customers ahead in line but like I said acknowledge those who are waiting or who have just walked in the door instead of avoiding eye contact and looking right past them. I hope the rest of my experience goes well. Thank you!
Our Salesman, Jeremy, was outstanding! The Staff that assisted were also very friendly and the experience was probably the best We have had in buying... a car in 30+ years. The Cruze we bought is exceptional!
I recently bought a Chevy Bolt from this dealership. The car is excellent, the sales experience was nice, but I had an issue where the sales representative... was misinformed about the charge time with the included charger: he said the full vehicle charge would take 24 hours when in fact it took over 50. A few phone calls later, Kevin McMahon reached out to fix the situation by upgrading my charger for free so I could charge my car overnight, which is exactly what I needed. It was nice to know that after our transaction was complete I was not forgotten.
I will never buy a car here and would never recommend this dealership. I was very close to buying a used car that seemed reasonably priced. However, I... take every car I consider buying (no matter mileage, cost, appearances, etc) to a personal friend and trusted mechanic. If everything checked out, I would have purchased the car. His system scan showed two error codes which were common issues with that make and model (based on a company-issued service bulletin), but which had not yet tripped the check engine light. The mechanic said the check engine light would probably go on in the next few hundred miles and the problem would need to be fixed. When I brought his report back to the dealership, they refused to fix it (saying it was not a safety issue) and refused to go down in price. The salesperson was keen on mentioning that they had many people interested in buying that car. In my opinion, they seem willing to sell cars with known issues, as long as they are not obvious to customers and they are not safety issues. It's possible that the issue was not detected by their mechanics, but now that they know about it they are still unwilling to do anything about it. The car also had a cracked windshield (2.5ft in length) that the salesperson was "unaware of" and pushed a contract in front of me before I ever brought it up, which I interpret to mean that they were hoping I would buy it as-is. To their credit, they said they would replace it at no cost. So I feel like I dodged buying a lemon from them and had no actual transaction with them. I'm only writing this in the hope of helping other people by sharing my experience.
I asked so many questions and they never got annoyed. All questions answered honestly and with good communication. Wouldn’t be embarrassed to call and... ask note stupid questions.
We’ve never purchased any Chevy products before but this dealer changed our minds. The entire experience was great. Anne Richardson was very helpful and... certainly not your “typical “ car salesperson. No pressure, simply gave us information but didn’t push. Financially, the cost and terms were surprisingly reasonable. Great experience!
Kyle - Thank you so much for the kind comments about Anne! We are over the moon to hear that your experience was an enjoyable one and we are glad that... Anne was able to help you find a vehicle that fit your wants & needs! If there is anything else we can assist you with, please do not hesitate to reach out to us! We are more than happy to help. We certainly hope you are loving your new ride and we thank you very much for choosing King. Congratulations on the purchase and we hope to see you around the dealership in the future!
As exciting as it sounds, buying a vehicle can actually brings a huge anxiety and frustration. Perhaps like many others, I dreaded going to any dealership... and talking to any car-sales person. This dealership (King Chevy in Longmont) totally changed my perspective! We test-drove the same car more than once, asked many questions and took our sweet time to think about. Through the entire process, everyone was very respectful, knowledgeable, and genuinely helpful. I did not feet pressured, tricked or manipulated. My thanks to David, Roberto, Mike, and especially the Finance guy (Tim?). I am glad that we have an exceptional dealership in Longmont!
Needed a used car and we found it there at King and Richard our salesman was real real good at getting the car cleaned up service and in out the doors... so we just we thank them for a good experience thanks
We were nervous going in because every other dealership we stopped at tried to pressure us. King was the opposite, they showed us the cars we were interested... in, let us test drive, and we ended up loving one. Amazing service all around!