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Reviews

Average Ratings

4.4
68 lifetime reviews.
  • Tom Bicandi at Boise VW makes dreams come true!!

    We have now bought 5 cars from Tom Bicandi. I would not dream of going to anyone else. The last car that we just purchased was very hard to find...

    Dealer Response

    Thank you for choosing Boise Volkswagen! We want to thank you for your review!


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    We have now bought 5 cars from Tom Bicandi. I would not dream of going to anyone else. The last car that we just purchased was very hard to find. I had been looking for several months with no luck. I contacted Tom and he found it in TWO DAYS. He is unbelievable! We will never go to anyone else.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Boise Volkswagen! We want to thank you for your review!


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  • Not a happy camper

    Worst experience I have ever had from a service department. Would NOT recommend!!! Sat waiting for my car for 4 hours without any contact from th...

    Dealer Response

    We would love the chance to discuss it with you the next time you are in or feel free to contact us to discuss it further. We would like to thank ...


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    Worst experience I have ever had from a service department. Would NOT recommend!!! Sat waiting for my car for 4 hours without any contact from the service people, when I was told the repairs would take 30 mins. To an hour!! Will never go to this dealership again!!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We would love the chance to discuss it with you the next time you are in or feel free to contact us to discuss it further. We would like to thank you for using our service department. We strive to make every experience a great one.


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  • Above Average

    We worked with a gentleman named Scott, he was professional, well kept, and knowledgable. He wasn't pushy and made the experience enjoyable. We ...


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    We worked with a gentleman named Scott, he was professional, well kept, and knowledgable. He wasn't pushy and made the experience enjoyable. We bought a 2013 used Volvo XC60 and he did everything he could to get us a fair deal on a very nice vehicle. This dealership overall is perhaps the most professional i've dealt with in the 4 vehicles I've ever purchased. This process I generally dread was made bearable and even enjoyable. Also, the entertainment while you wait for paperwork was a loop reel of allstate commercials. Good as it gets. They earned a long time customer/referrer of business in one sale. Thanks again for a great experience and great vehicle. Scott

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome.

    Bought a truck. Something was wrong with it. They traded me out with absolutely no isseues. Second truck I have bought from them. I will buy the n...


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    Bought a truck. Something was wrong with it. They traded me out with absolutely no isseues. Second truck I have bought from them. I will buy the next one there as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Extraordinary service with an Exceptional price!

    7/14 /16 Driving to Washington DC on the Peltier Freedom Ride, my 1999 VW Beetle brokedown 15 miles west of Boise, Idaho. AAA kindly towed me to ...


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    7/14 /16 Driving to Washington DC on the Peltier Freedom Ride, my 1999 VW Beetle brokedown 15 miles west of Boise, Idaho. AAA kindly towed me to VW Boise. In 99 degree heat I arrived disheveled, frantic and tearful. I had little money and no patience left. Service Manager, Andrew Johnson greeted with a smile and a cool bottle of water. As it was 15 minutes before closing my VW had to wait until Friday morning for servicing. Andrew reserved a room for me at Motel 6 confirming their low price, and assured me he'd have me back on the road in no time. Friday morning he sent a truck to pick me and my dog up, and he gave me the verdict: a slipped timing belt and a shredded steering belt. (I could have had a major accident! Instead my Beetle just lost power and I pulled to the side of the road.) He worked with his mechanic, and applied numerous discounts, knowing my financial situation, and had me back on the road 24 hours later! He went above and beyond the call of duty to provide extraordinary service with an exceptional price! Thank you to you all at Boise VW!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Tire Change at short notice

    Chance in the service department was able to come through at short notice to get tires on a vehicle for us. Thanks, Chance, for getting us take...


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    Chance in the service department was able to come through at short notice to get tires on a vehicle for us. Thanks, Chance, for getting us taken care of quickly!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • K Doster

    We just bought a car with Tom at the Boise Audi dealership. This was our second purchase with Tom and was just as great as the first time. Friendl...


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    We just bought a car with Tom at the Boise Audi dealership. This was our second purchase with Tom and was just as great as the first time. Friendly, knowledgable, never felt like we were being pushed into a sale. It was definitely fun buying a car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Dealership

    I did not purchase my 2011 Jetta with this dealership, however they have serviced it a couple of times. Michael in the service department has been...


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    I did not purchase my 2011 Jetta with this dealership, however they have serviced it a couple of times. Michael in the service department has been very helpful and professional. I would recommend them to anyone having service needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good experience during car shopping research

    Very quick in response and provided in-depth information


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    Very quick in response and provided in-depth information

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    Bought my son a 2005 VW jetta during the winter break to bring to school at Boise State. The car was inspected at my local VW dealership before pu...

    Dealer Response

    We are so pleased to hear you had a great experience with us! We look forward to helping you in the future!


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    Bought my son a 2005 VW jetta during the winter break to bring to school at Boise State. The car was inspected at my local VW dealership before purchasing the car. A few days after arriving in Boise, a low oil pressure warning light came on. My son got the car to the Boise VW shop and they determined that the engine had a significant amount of sludge and needed to have the engine flushed. During this process, they found that the CV Boots were spitting grease and it was found that they boots were secured with zip ties. Michael, the Boise VW service rep, was able to take pictures of the problem which I presented back to my local VW dealership that should have checked the CV boots as part of the prepurchase inspection. This helped me get a refund from the locat VW dealership for my inspection cost. The mechanic also noticed that there was a little bit of oil in the coolant so we performed a coolant flush. Since I needed to have my son come back a week later to get a second key programmed, Michael was kind enough to have the mechanic take another look at the coolant at no charge to ensure that we were not having an ongoing issue versus a possible mistake of someone putting some fluid in the wrong place. It is difficult to manage car issues remotely, but I found that the Boise VW dealership did a great job. Thank You!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are so pleased to hear you had a great experience with us! We look forward to helping you in the future!


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