Woodhouse Mazda

This is our 7th Mazda plus 4 for our daughters All but 3 from Woodhouse. Awesome dealership. Very friendly, courteous and efficient from start to finish Average 2 hours where others take 8-10 hours. I enjoy coming back and dealing with Antonio, he is great!

I met with Manny once open at 7:30. Manny has helped me in the past and is a very friendly person. Manny set me up with a car to borrow and made dropping off and picking up easy. I wasn't able to remove the bolts from my rear plate and Manny made sure it got done. I had a few additional services on my service sheet I will return for in the future. Thanks, Mac

This dealership went above and beyond to give me excellent customer service. They truly care that a customer's issues are addressed and resolved. Kudos to Matthew Chrans who did some research and found a solution to the issue.. None of the other dealerships I had gone to even considered doing that!! Then Matthew and Antonio Gaskill got me set up with a loaner vehicle and worked with the shop to get the work completed. Today they sent a driver out to deliver my car back to me (a 3 hour drive one way). An A+ experience from start to finish. If you want excellent service - this is the place.

Tyson Kriley and the whole Woodhouse team were excellent to work with. No pressure, informative, knowledgeable and professional. This is how the sales experience should be!!

Tyson and the Mazda staff were great! A no pressure environment that was Professional and courteous. This is exactly how buying a car should be.

Tyson and the folks at Woodhouse Mazda were very helpful in getting me in to my new ride. I was very happy with the patience they showed with everything from the test drives, to answering every single question I had regarding the purchase, and giving me time to read before I signed anything. I didn’t feel like there was any pressure and that is important to me when I’m buying a vehicle.

Tyson was very helpful in showing me vehicles and listening to what I wanted or needed to have. Made the process go smooth. Made buying my first car on my own a good experience.

I went to Mazda Bellevue because they had a car I liked. All their staff didn’t try to push extra stuff on me which I liked. The only downfall is that they said all their cars that come off the lot, come with a full tank of gas and mine had a quarter tank left. Other than that it was a very smooth process for buying a car.

They were very easy to work with and understanding of any concerns or issues that arose. That said, the new '23 Mazda CX-50 basically sells itself. It's an awesome car. But they gave me a fair deal on my trade in and have been nothing but helpful and pleasant to work with.

After buying MANY new Mazda's from Woodhouse during the last 15 or so years They told my wife to continue driving her 2020 CX-5 with it's check engine light on until parts were available in July. This car was well under warranty with about 14,000 miles on it. Being and engineer and Classic car enthusiast I continuing to drive the car would likely result in damage to the engine and emissions components that would likely not surface until the warranty had expired. No other solution was offered. I even tried to trade it for a new 2022 and was offered an extremely low trade value with the comment that they didn't want to have it in their inventory for 6 months waiting for parts. Fine, the YOU use it as a loaner. They said they had about 13 other customers with the same problem. Internet research blatantly proved I was not alone and that this issue has been known since 2018 affecting multiple models. Numerous revisions of the affected parts have all failed. They claim they don't have the parts yet they are still building and selling cars. Efforts to reach MAZDA North America were frustrating and fruitless. Their TOTAL lack of response and effort has cost Mazda a customer of over 40 years. I would also like to say that aaditional research again revealed I was not alone in not being able to reach Mazda USA and Mazda Japan. If one thinks I'm making this up, I encourage you to try contacting them before purchasing a Mazda. I don't suppose Woodhouse or Mazda will post this to their webpage. But hopefully this will prevent another from the SUBSTANTIAL monetary loss I experienced