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sales person dave was really great! And more than helpful. What the best thing about this was the detailer in charge of cleaning and getting scratches... out of the car before I brought it home! When I say scratches.... I mean the whole car was keyed every inch. I was ok with that. When I picked it up the next day and seen the care he put into i was amazed. It honestly took me a second to realize that. That was in fact the car I just bought. He got every single thing out of that car. By far the greatest person they could have detailing for them. If anything go there and have him take care of your car. Didn't get his name. But say he's the one who got scratches out of a jeep and they'll know exactly who it is!!!
I recently bought a used car from Parker. Within a week my check engine light came on and I temporarily lost power. I was bemoaning that I bought an "as... is" vehicle. I was scheduled to take the vehicle in for installation of a trailer hitch and roof racks so I asked them to repair the issue with the check engine. Not only did they resolve the service issue but they did not charge me for the repair. I appreciated their integrity
Hi Dennis. I apologize for the check engine light coming on so quickly, but thank you for allowing us to fix it. We will always do what we can to make... a situation right to ensure our customers are taken care of properly. We hope to have the opportunity to work with you again, and we'll always just be a phone call away if anything else comes up!
Jason and Asuka Lewis received outstanding customer service and at no time felt rushed to make a decision. We really appreciated Dave's compassion for... the Parker Toyota business. Dave was extremely knowledgeable of the vehicles that we were interested in and treated us both like a member of hos family. We are very happy with our 2017 Toyoya Corolla XSE. Thanks to Jimmy for his wisdom, knowledge and patience when going over the financial paperwork aspect. Happy Holidays to the Parker family and it's amazing employees.
Hi Jason and Asuka! Thank you for taking the time to write such a thoughtful review. Your positive experience working with Dave and Jimmy is wonderful... to hear, because we always strive for stellar customer service. We hope your Corolla treats you well for years to come and we'll always just be a phone call away if you need anything!
The contuing saga of the dashboard rattle in my new Prius. Mr. Tony Cruikshank called me and stated that there would be a Toyota mechanic coming down (from... corporate) to Coeur D'Alene and to my house in Spokane to look at the issue. He promised that no matter how long it took, they, Parker Toyota, would continue to work with me on the problem until its satisfactory resolution. Given that the problem rattle seems to be temperature related, now that it is cold, the rattle has diminished; so I told Mr. Cruikshank that there would be no use in the mechanic coming at this time. He said that no matter the time period, they would continue to work with me if and when the rattle returned. I will then continue to monitor and notify them as necessary. I appreciate the turn of events by Mr. Cruikshank and Parker Toyota. This action on their part has restored my confidence in Parker Toyota for now; we will see how all of this plays out. Julian Gonzalez
Thank you for the improved rating Julian. I'm happy that you were able to speak directly with Tony to come up with a plan to resolve the issue. Your s...atisfaction with our dealership and your new Prius is very important to us and we look forward to finding a permanent solution, with the help of Corporate Toyota Mechanics and Representatives, when the rattle returns. Thank you.
Parker was very quick to respond to my inquiry, very helpful in finding my Rav with the options I wanted. Jake F. explained each step, answered all my... questions. Dustin with finance, friendly and again explained and answered all my questions. What Great service, start to finish. Bravo !
Hi Karen! It's wonderful to hear about your positive experience working with Jake and Dustin during your RAV4 purchase process. It sounds like you got... a lot of questions answered during your visit, but if any more happen to come up, don't hesitate to give either of them a call! But if we don't hear from you, we hope you enjoy your fun new RAV!
wedid not buy a toyota. we went with a subaru. if you want a toyota brett knows his stuff. i would recomend him to family.
Thank you for taking the time to write us a great 5 star review Victor! Don't hesitate to reach out to Brett if you end up with any questions about yo...ur Subaru. Enjoy for now!
Just traded my 2008 Tacoma That I purchased from them in 2016 for the full size Tundra. I wanted to work with the same salesman as before, Gary Bower because... he is very friendly, personable, knowledgeable. He doesn't have that sleazy, snake oil salesman personality. A few weeks prior to buying I got in touch with Gary because I was looking for a Tundra with specific parameters and what I was willing to spend, and he went to work for me. From the time I pulled into the facility to when I left with the new Tundra was about 2 and a half to 3 hours. Now keep in mind this was a Friday afternoon and the end of the month that's a pretty busy time for sales industry people. We went on a long test drive, negotiating ,getting the financing together(Zed in financing was awesome too),my trade and getting the Tundra ready for delivery.Id say that was pretty quick. They didn't play BS games, no unnecessary delays. Ill be going back to them again for a third time when its time to trade in the Tundra. You have a great facility and great staff .
Thank you Shawn for writing such a thorough review of our dealership! It's great to hear that you came back to work with Gary for your Tundra purchase... because of how well he took care of you during your previous Tacoma purchase. It sounds like he did a great job again at finding you a truck that met your specifications and budget. We look forward to working with you again in the future!
Needed a different car for my wife. Saw one that she thought would work and talked with Shea Sundstrom about the possibility. After several negotiations... over several days we were able to arrive at a mutual price and purchased the car.
We love when our customers have 5 star experiences, Floyd! Thank you for taking the time to review our dealership. We hope your wife enjoys her new ve...hicle for years to come!
We had a great buying experience with Jacob Foster. Every one at Parker toyota was amazing. We are so happy we went there. This was our first time leasing... a brand new car and they made the process easy and painless.
Thank you for leaving us a 5 star rating and review, Shelltre! It's great to hear about customer experiences like yours, and it sounds like you were i...n great hands with Jacob! Don't hesitate to give us a call if you ever have any questions about your new car, and until then, enjoy!! Thank you for choosing Parker Toyota!
We were VERY happy with our purchase! Our salesman Joshua Miller made the car buying process painless! The only way it could have been better was if we... got the car for free ��
Thank you for reviewing our dealership! We are VERY happy that you are VERY happy with your purchase. Car buying can seem daunting to most, but our sa...lespeople make it as smooth and simple as they can for every customer! Thank you for choosing Parker Toyota! Enjoy your vehicle!