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Reviews

Average Ratings

4.5
247 lifetime reviews. Includes reviews of Ken Garff Ford from DealerRater.com
  • Great working with Scott Fritsche

    Because of Scott Fritsche, I will probably end up buying two vehicles from this dealership. He was not pushy, as he worked at my speed, not his. ...


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    Because of Scott Fritsche, I will probably end up buying two vehicles from this dealership. He was not pushy, as he worked at my speed, not his. So much appreciated in this day of age. Thanks Scott, ~Paul~

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Worst car buying experience ever
    April 7, 2017

    We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process wit...


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    We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with the salesman was a little longer then I thought it should be, I've bought new cars before and it was a lot faster then this, then they sent the paperwork to their finance people and they had it for over 4 hours so by now we have been at the dealership 6+ hours and there was only 1 other customer buying a car. They promised to put new tires and fix all the rim damage on the car, we let them take the car to get new tires on it and 3 days later they called us saying it's done, really it takes that long to get tires? Then we went to go pick up the car and nobody had any record of the car being at the dealership and nobody knew where the keys were to the car we had just purchased, we spend the next hour at the dealership while they tried to find the car keys. The car was purchased weeks ago and still they have not fixed the rim damage to the car that was promised in the contract, the communication at this dealership are very poor they say they will call you tomorrow with an answer on something and then 4 days later they finally get around to calling you, if you go here plan on waiting around for a very long time, they do things on their own time and at their own convenience, I usually like garff dealers but after this experience I don't think I can recommend them to anyone or ever buy a car here again.

    Does not recommend this dealer

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  • Do not go here

    We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process wit...


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    We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with the salesman was a little longer then I thought it should be, I've bought new cars before and it was a lot faster then this, then they sent the paperwork to their finance people and they had it for over 4 hours so by now we have been at the dealership 6+ hours and there was only 1 other customer buying a car. They promised to put new tires and fix all the rim damage on the car, we let them take the car to get new tires on it and 3 days later they called us saying it's done, really it takes that long to get tires? Then we went to go pick up the car and nobody had any record of the car being at the dealership and nobody knew where the keys were to the car we had just purchased, we spend the next hour at the dealership while they tried to find the car keys. The car was purchased weeks ago and still they have not fixed the rim damage to the car that was promised in the contract, the communication at this dealership are very poor they say they will call you tomorrow with an answer on something and then 4 days later they finally get around to calling you, if you go here plan on waiting around for a very long time, they do things on their own time and at their own convenience, I usually like garff dealers but after this experience I don't think I can recommend them to anyone or ever buy a car here again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great no pressure experience!
    April 1, 2017

    Overall a great place to shop for used or new vehicles. Terry was a great sales guy and Bill was good at talking through the numbers. Great experi...


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    Overall a great place to shop for used or new vehicles. Terry was a great sales guy and Bill was good at talking through the numbers. Great experience!

    Does recommend this dealer

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  • Good purchase experience
    February 20, 2017

    Looking to buy a 2015 used truck with low mileage or new one 2016 with good rebates and the sales rep from Ford Ken Garff American Fork provided a...


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    Looking to buy a 2015 used truck with low mileage or new one 2016 with good rebates and the sales rep from Ford Ken Garff American Fork provided all the options clear to make the decision most convenient for me.

    Does recommend this dealer

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  • Paula was awesome!
    February 16, 2017

    My wife and I had been looking at buying an Explorer for months and Paula was never pushy with us. She worked very hard to help us get the best de...


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    My wife and I had been looking at buying an Explorer for months and Paula was never pushy with us. She worked very hard to help us get the best deal and even stayed much later than necessary to help us get the deal done. Shelton was also great helping us in finance. Thank you Paula and Shelton.

    Does recommend this dealer

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  • Ken Garff Ford, American Fork
    February 11, 2017

    It was a pleasure working with Rene Barrios. He was friendly, knowledgeable, and very accommodating. The entire team; Rene, Zach, and Scott had ex...


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    It was a pleasure working with Rene Barrios. He was friendly, knowledgeable, and very accommodating. The entire team; Rene, Zach, and Scott had exceptional customer service. They stayed late and made sure all of our questions were answered. We love new Ford F-150! This is our second time working with Ken Garff, we will be lifelong customers going forward!

    Does recommend this dealer

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  • Hands down best FORD Dealer I've ever experienced
    January 26, 2017

    Time and time again this dealer goes out of their way to make sure that I am taken care of and completely satisfied! This is my second new truck ...


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    Time and time again this dealer goes out of their way to make sure that I am taken care of and completely satisfied! This is my second new truck purchase from them in 2 years and I could not be happier. Chris Franks, Bill McDearman, Terry Snelson and Ray Paddock are all top notch and make the dealer experience great again

    Does recommend this dealer

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  • Awesome. Love the new truck
    December 30, 2016

    Best place. I will buy my next truck from Paula. She was great to work with and I'm 100% happy with everything. I even sent some more people out...


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    Best place. I will buy my next truck from Paula. She was great to work with and I'm 100% happy with everything. I even sent some more people out that way.

    Does recommend this dealer

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  • Awesome service
    December 15, 2016

    Chad was able get a great deal for my old car and a really great deal on my new car! I will be definitely coming back!


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    Chad was able get a great deal for my old car and a really great deal on my new car! I will be definitely coming back!

    Does recommend this dealer

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